Salesman was a nice guy, but I believe he wasn't trained properly. It appears that 1st Choice…read moreQuality Heating and Air uses inaccurate information to create more expense for homeowners. Their estimates are loaded with equipment not needed or removal of no existant systems. Lastly, the hvac estimate included equipment used for ductless systems, which should have been provided separately with a ductless installation estimate. This appears to be poorly assembled items and expenses meant for customers who lack understanding and knowledge of what constitutes a. HVAC while showing the contractor's lacking knowledge of ductless systems. Lastly, moments after the gentleman left, I got a call from a scheduler asking if I wanted to schedule a visit for 1st quality choice HVAC. Something's amiss.

Incompetent employees, terrible customer service, ridiculous pricing! They actually broke our HVAC…read moremotor then blamed us! Had to call another company to fix their mistake. Would never recommend them!

Just had the best experience with this company!! I called to get a second opinion and boy was I…read moreglad I did! The tech Johnathan quickly diagnosed the problem and was able to fix it that same afternoon. The previous company Dependible had said I needed a whole new unit. What the tech said was wrong with it was not even true. Never calling that company again!!

Jerry Pope and Team are the absolute finest HVAC company I've had the privilege to contract. Honest…read moreand professional in all respects. JS Pope Heating & Air arrived at my home in Saint Stephen with my new York Split System at approximately 0830 on 24 August 2022 and by 1230 the same day had removed my 6 year old HVAC SYS and impeccably installed the new York System. Four hours from start to finish, a super human tasking that included cleaning up after themselves prior to departing my home. I am really grateful to JS Pope Heating & Air for the outstanding work accomplished in a most timely manner. The entire team was a pleasure to deal with, all were very friendly, honest, most knowledgeable, true professionals. If there is a finer HVAC company, not only in South Carolina but the United States too, it would be very hard to prove to me.

Three stars for getting an appointment the same day I called…read more $139 fee to come over but they don't tell you that unless you ask. And $139 rip off. After the technician arrived, everything went downhill fast. I made it clear that I was on a fixed income and wanted to repair and not replace the ac unit, however, the technician had other ideas. They could have repaired it for $2200 which I knew was quite high, however that was downplayed. The technician explained the ac unit was old at 10 years and my unit's motor was special with two parts that costs more to repair so it wasn't worth spending $2200 when I could get a new unit for $10,000 to $14,000. After explaining that I couldn't afford to replace my ac I was connected to another person who was to come over later to discuss various options which were to include repairing at a discounted rate. That appointment ended fast because he was there to discuss options in buying a new unit and nothing else. I ended up contacting other companies that offered so much more help. In the end my ac was repaired for $950. The companies were upfront in the cost of the motor ($400 and the labor of $450 plus $100 service charge). I do not recommend ARS which was a complete farce on a very hot day.

Very happy overall. Estimator showed up about 8:30 am and by noon, the job was completed. The…read moreplumber showed up, with the hot water tank I wanted, and it was installed with no mess! Come on, admit it! No one looks at their hot water tank. Granted, been talking about mine awhile with my HVAC guy about a replacement but we never looked at it. Was installed in the house I built in 2017. Well, it was in rough shape. It was rotten out at the intake water pipes and slowly leaking down the wall. Now I'm like, WTF!!! Emergency mode! Heading on down to Home Depot at 6pm on a Tuesday night. The girl there was just like here, call this number to our subcontractor. Talked to a person right away, said the estimator will be by your house by 9pm that night. Well, by the time that work order got into the system, the appointment was never set. Got a text message next morning at 6 am...I'm first on the list and as I already wrote, all went very smoothly. People, money is no object when you are facing 50 gallons of water in your garage!!! Just get the job done please! lol. Paid a very reasonable price for same day job. I notified all my neighbors to maybe you want to put eyes on your tanks since we all built homes about the same timeframe. Go figure! I'm the lucky winner with the only bad one. Sucks that these newer systems don't last like they used to but I guess it's a sign of the time.

Baker's Residential Experts were extremely helpful while I was troubleshooting and electrical…read morebreaker tripping on my swim-spa. Bill made an inspection of the electrical panel and spa motor to determine the breaker was being used as an on-off switch, by tenants rather than the spa control switch. Great value for the thorough inspections.

If you are looking for honest, dependable, and top-quality work, I highly recommend Bill with…read moreBakers Heating, Plumbing & HVAC. Bill went above and beyond from start to finish. He was professional, knowledgeable, respectful, and took the time to explain everything clearly. His electrical work was done perfectly, safely, and efficiently, and you can truly tell he takes pride in what he does. Finding trustworthy contractors these days can be difficult, but Bill exceeded every expectation. He showed up when promised, worked hard, paid attention to detail, and treated the project like it was his own. The quality of work was outstanding, and everything was completed neatly and professionally. We are beyond thankful for his help and highly recommend Bill and the team at Bakers Heating, Plumbing & HVAC to anyone needing electrical, HVAC, or plumbing work done. Great people, great service, and excellent workmanship! We cannot say enough great things about Bill with Bakers Heating, Plumbing & HVAC. Bill completely wired our entire new rescue facility from start to finish, and the quality of his work was absolutely outstanding. He installed our panel box, wired the entire building, installed all of our interior and exterior lighting, ceiling fans, receptacles, and made sure everything was done safely, professionally, and correctly. From the very beginning, Bill was dependable, hardworking, knowledgeable, and incredibly easy to work with. He paid attention to every detail and took pride in his work like it was his own building. Our facility is a huge project, and thanks to Bill, we are one step closer to being able to help more animals safely and efficiently. Services Electrical wiring installation, Light fixture installation, Electrical panel replacement or upgrading, Electrical outlet & switch installation

Not a great experience, but with the help of their manager, not a absolutely terrible one…read more In June I started having troubles with my 20 year old HVAC. Something I had been expecting for a long time. A tech came by to fix the issue, but said he didn't know how long the fix would last. So, we decided to go ahead and schedule a date to replace the entire HVAC system since we had a newborn at the house and he said with the way everything is there can be a long wait. Fast forward to the replacement date, the techs were nice, ran into some troubles, but it was replaced that day. About a week later the system completely shut off and we had to call them back for maintenance. They fix that issue quickly (8 hours or so without AC). Fast forward another two or so weeks and our entire system shut down again. He came last Thursday and said basically two plugs had a surge that blew up and that they could only temporarily fix it until they got a new plug. We had to go with the temporary fix because again we have a newborn and no family to stay with nearby. The temporary fix was to basically cut in a wrong size fan that ra continuously. The part took more than a week to arrive, but was fixed on September 1st and because of all of the difficulties the manager was nice enough to cover the cost of the surge protector. They are definitely a sales company and try to sell you something with each visit , but the issues were taken care of as quickly as they could and they did honor their warranty. So, all in all, decent company but not without troubles.

Just don't use this company, they do not value you or your time. There is only one technician, so…read moreif he's out then you will have to wait till he gets back.

We had our system replaced five years ago from One Hour and have had trouble free service from the…read moreunit. Their technicians are uniformed, professional, and courteous. Everything in Myrtle Beach is expensive, however, quality is usually worth paying a little extra for as you will always pay less in the long run. We highly recommend One Hour for your HVAC needs.

We are comfort club members, recently had 2500 dollars of system upgrades, all well done. A recent…read morepower failure created a problem with the outside unit. The service diagnostic cost was 100 dollars, no problem. The issue was a tripped breaker. The tech reset the breaker and charged 85 dollars. Should never have charge 85 dollars. We are no longer customers.