This is my second home, has been for over 5 years. Mike the owner is awesome, they have equipment…read moreyou can't find in commercial places. 2 sets of Dumbell racks in separate rooms. The places energy is unmatched. I've been to many gyms in my life. Trust me this gym is it. Don't trust me just go in and take a look.

This place is a scam, stay away. Impossible to cancel membership. Talked to owner in person at the…read moregym he refused to cancel, said it had to be done through social media only. Not surprisingly, no response on social media. Total scam outfit.

There are few times that I have actually looked forward to work on out. Much less at a place wheee…read moreI have seen people get turned away for their lack of athleticism. Picture a 330 lb. man who has been an Allstate athlete about 15 years ago... that's me! I was a little wary when I decided to see how it would work out (pun intended). The coaches were and are some of my favorite people in the world. They base the intensity of the WOD to what you need individually. Modification is key and they are absolute experts at it. I am now addicted to cross fit and will be here for the long term. I've not just lost weight (8 weeks in down 15 lbs) but have started replacing it with muscle which is not helping me to burn even more fat! Can't recommend it enough.

Crossfit Crystal Lake is above and beyond an amazing gym…read more I've tried any number of gyms throughout my years... Lifetime, Centegra, Anytime, and others. But CFCL "raises the bar" above and beyond the others. The owner, Joe, has always been absolutely awesome to work with and it shows. He not only believes highly in his gym, but his community as well. The coaches, Joe, Jesse, Ryan and Troy are the ones I've worked with so far and are above and beyond the gold standard of coaches/mentors/trainers. They bring a lot to the table and their instruction is easy to understand and will work with you on anything you may or may not be comfortable with. This gym is next level and absolutely worth giving a shot. They have an amazing community, exceptional trainers, and you always get a workout you'll be proud of. As a "definitely needs work" 43 year old, I was a little skeptical about this style of workout, and concerned about working out with such exceptional athletes. After your first session you'll at CFCL you'll understand why the Crossfit community is crazy awesome. The folks their are extremely welcoming and supportive of anyone on any fitness level. Give this place a shot. You won't regret it.

The staff at this gym are super friendly and they were kind to us when I registered my son. We come…read morehere daily and have never had an issue accessing equipment. For us, the lowest tier membership suited us and since that's what we're using the gym for, we've got few to little complaints. For the price, you get everything that the local "big gym" has, except the swimming pool. The locker rooms are large with private showers. There is a separate workout area for women only. They have trainers and classes, and even a smoothie bar. The movie theater is a nice unique feature, though I've never used it. Really the only complaint... my 11-year-old is not a fan of the kids care area. She tends to be more introverted and would love to just sit and do her own thing. Apparently it's hard to do that there. And with any gym, there's also the registration fees, maintenance fees, and annual membership if you want the lowest rate... but I think overall it is worth it for the basic tier.

Several days ago I called about my account charge and was told someone would call me back. They…read morenever did. So I called to cancel and they told me I had to email with a certain number. After emailing someone for help they told me I was charged $60 for a yearly enhancement fee. I absolutely positively was not verbally told about that fee at sign up. I would have never signed up if that was the case. Hiding that in a contract is absolutely insane. When I asked for my contract they told me I need to call my club to get that. I call the club and a dude tells me he would be happy to send me my contract. But he ultimately put me on hold for several minutes until a rude man answered. New guy scoffed and made me explain the entire situation AGAIN. He begrudgingly agrees to send me the contract. When I asked when I will receive the email he says "I don't know. I hope right away but you never know. Ciao." It's a loop of corporate saying call your gym for agreement and gym refusing to give it to you. After getting zero help from crystal lake I got an email from corporate saying "Your account has been set to cancel with nothing further due. You will have club access until 5/14/2026. I apologize but we are unable to waive any scheduled payments." Well guess what as of 4/28/26 I have a NEW $64 charge. Per email "We have received your email. Upon review, the $64.99 charge consists of a late fee dated 02/22/2026 and your monthly due of $34.99 from 04/15/2026." I had canceled my credit card and was in the process of moving my subscriptions to new card. This company is a scam and I am hopeful to be a part of a massive lawsuit one of these days. You can't get away with such predatory behavior forever. Karma will eventually catch up.

OUT OF BUSINESS ??? Tried calling, emailing, and filling out 'contact me' forms on their website…read morewith no response. They are either out of business (or do not know how to run one).

Great professional trainers. Very happy with my decision to go with them. Felt comfortable from…read morefirst contact. Over a few short months goals are being met and people are taking notice. I recommend them to my family and friends.

I signed up for a one-month free trial, I made them aware that I had health issues so I was already…read moreunsure if this was a good fit. Not even a week into my trial I ended up in a hospital. They charged me for not showing up to classes however. I canceled because I was upset at the charges that was not disclosed at the time I signed up. After I recovered I found out they charged my card for the month membership because I canceled. The only option they gave me as a solution is 2 months free membership and a $3 credit. When I requested to speak to management I was told no. Very disappointed in this.

Terrible customer service!!! They just take money out of your bank without authorization! Charge…read moreyou a bunch of hidden fees. After telling them through email several times not to cancel they went ahead and canceled anyways and charge me over $100.! it states when you're signing up no annual fee fees no cancellation! They are liars. They just want to take your money.

I'm honestly surprised by the negative reviews. This exercise facility is attached to a hospital,…read moreand I think that's a big reason why it's consistently clean and well‑maintained. There are sanitizing wipes everywhere, and people actually use them. The indoor track is a huge bonus -- even Lifetime Fitness doesn't offer something like that -- and overall I'd compare this place to Lifetime in terms of variety and quality. I've been coming here for over 15 years, partly because I live close, but also because it's clean, reliable, and has a great selection of equipment. Don't let the bad reviews scare you off. At least in 2026, this place is absolutely a thumbs‑up.

Generally not a good gym…read more They got some new equipment but there are too many kids. It's a teen hangout.

Amazing gym. Squeaky clean. Mary has many many years of experience programming and training all…read morelevels of fitness. She has dozens of certifications. She continues to educate herself and passes her knowledge onto her members. She is an expert on fitness, health and wellness. A+ gym.

I've known Mary for 3 years. She and her staff make the workouts intense, focused, and actually…read moreenjoyable. To say that the staff cares is an understatement. They will modify any of the workouts to an individuals ability and desires. They strive to motivate and inspire a lifestyle change in their clients. This is not a cookie cutter gym. They have something for everyone.

Charter Fitness is one of the best fitness values in Crystal Lake. For the $15/month basic…read moremembership you get access to the gym 114 hours a week, with plenty of cardio equipment, strength training machines, free weights, and equipment like Swiss therapy balls and foam rollers. The staff are friendly and helpful, and they keep the place clean and running smoothly. Most of the users are courteous and accepting of people at all levels of fitness. Granted, it gets a little crowded as people come straight from work, but I usually work out after dinner or early in the morning, and I almost never have to wait for the equipment that's in my plan for that day. The only small change I'd recommend is a new playlist, since the current one seems to favor screaming (not singing) rockers. I've compared this with some of the other options, but because I value easy access to free weights, some of the other low-cost competitors weren't the right fit. So I'm very happy.

I have been a member of Charter Fitness before it was even Charter, it was Cardinal Fitness. I have…read moreseen mangers of the gym come and go! I have found a real connection with Karissa! She has turned the gym around in such a positive way! Karissa is one of those manager that will support you and encourage you during a workout and if you have fitness questions she's there for those to! She's been very helpful to me during my weight loss journey at the gym!

if you have kids and want to use the pool at this location - do yourself a favor and don't…read more they have two pools but regular folks only get access to the small one and even then there is only about a 12x12 area that the kids are even allowed in. The lifeguards then laughably over-police the tiny space. (think Jim Carrey in SNL over-policing the hot tub) The basketball hoop set up makes no sense. Hoops mismatched and courts mis-aligned. Absolute waste of time to visit this location.

Today shared with staff at Foglia that I tried out the Peloton bike and signed up for the app based…read moreon my experience at the Sage Y. Sage has a great offering including a swimming pool, basketball court and Power Plate. The National account use is a great value. I am able to get a workout in when in the area.