This is my second go round with braces and they were very professional in explaining the mistake I…read moremade the first time around and I love all the color choices!

Worker Angelica is so rude and unprofessional gets mad if you can't make it to appointment or…read morechange it also sits and eats while helping customers. Bad experience

Dr. Kong and his Smile Crew have continued to give me excellent patient care. Dr. Kong is superb…read morewith exceptional patient service! I have always received excellent treatment. His upbeat, charming personality and positive energy instantly makes you feel relaxed, knowing I'm in exceptional care. He is remarkable to remember everything about me. Amazing. I appreciated the options given me regarding my dental care. I live on West Santa Cruz and it's well worth the few miles to his office. The Smiling Crew may have all their PPE gear on but one can feel their warm smiles. Thank You!

Completely agree with Mochi B. Wonderful dentist, staff and office. Five star all the way, I would…read morecommute here if I didn't live so close. Bedside manner is the best I've had.

Dr. Connolly was my orthodontist. Luckily for me, he had a great sense of humor. Every time I broke…read morethe metal brackets, he would laugh and remind me not to chew on pens or eat hard candies. After almost two years of treatment, I finally got the metal out of my mouth. I thought I was done, but instead was given retainers to keep my newly straightened teeth in place. After so many visits to Dr. Connolly for lost retainers, I estimate that I probably contributed thousands to his retirement account. **Dr. Connolly also has a office in Aptos.

Dr Connolly needs to hire some new office staff! They are dry bitter ladies who need to practice…read morethe golden rule and possibly learn how to smile and be kind... might be too late for them.

Dr Leung is the absolute best and her staff is amazing! Getting Invisalign here and I've only had…read moregood experiences. Definitely recommend them. I also see her husband Dr. Kong at a different clinic for regular care who I also recommend. Great offices 10/10.

Dr Leung and her team are amazing! As a dentist myself and having worked with her in the past, I…read moretrusted her fully when it came to my own son. She treated my son for the first phase of his ortho treatment which was a little complex. Dr Leung has a conservative approach and doesn't just focus on the teeth. Instead, she considers the growth of the jaws and other factors. On top of her clinical excellence, she is super sweet and so gentle. Her assistants are also very kind. The one that helps my son often has conversations with him and makes him feel so comfortable (e.g. she remembered him adopting cats several months ago and was asking him about it.) The same is true with the front office ladies who are so kind, professional, and accommodating. I cannot say enough good things about my experience with Dr Leung and highly recommend them both as a mom and a dental professional.

I was assisted by Brooke's Dad in the 1990's. And my mom is a current patient now days. She has…read morebeen super happy with both Brooke and her team. Mahalo and thanks from our family to yours.

I was scheduled very quickly for a new patient visit. They are all very kind and have great…read morecustomer service. I felt Dr Brooke was very thorough with the eval of my teeth.

very friendly staff and office environment was nice. Highly recommend visiting, they will answer…read moreany question.

From the owner: Our skilled staff has many years of experience providing customized treatment plans for every…read morepatient we see. When you visit our office for a complimentary consultation, our talented team will pay special attention to your particular orthodontic needs. This includes your specific tooth shape, the movement of your lips, and the shape of your face. Using these as the basis for individualized treatment will result in a beautifully aligned smile that's just right for your face!

If you're scared about going to the dentist, or worry about all the pain that could be involved,…read moreyou MUST go and see Dr. Hong. He was my son's first dentist and ever since visiting Dr. Hong, my son has always loved dentists---weird huh? His office is clean, technologically advanced, and inviting. They are great with kids, will always smile when they greet you and you won't feel a thing. I give a lot of credit to Dr. Hong for keeping my son cavity-free--even I wasn't that lucky.=( I wish my parents took me to him when I was younger. I'm seriously debating whether or not to switch back to him--even though he is over an hour away.

True, they might be an hour late sometimes and maybe have some bad customer service skills when…read morethey're busy; but the work is good and the prices are more than fair as they reportedly even take a loss on some crown work. The community here in Watsonville seems to understand it is an HMO and accept the associated short falls and remain polite and chill. Conversely, what makes the experience in the Santa Cruz Western Dental office terrible is that the community there tends toward self- entitlement and outrage especially regarding having to wait unexpectedly. I switched from another dentistry that seemed top notch but only did their own special in-house crowns which were both ridiculously expensive and broke on me 3 times. Better crowns, better work, and a small fraction of the cost here at Watsonville Western Dental. Just might require some grace.

Receptionist always rude. Been rude to my family, girlfriend, and my self. She doesn't do anything…read morewhen there are clearly people waiting. Just because you are pregnant doesn't make you have the right to be rude to everyone. The older lady orthodontist that left was the only nice person at the facility. All staff talk shit in Spanish about the other staff that don't understand. Right in front of the patients. They cancel appointments all the time, very little availability, and none of them want to even work or be there but take it out on us patients.