Dr. Pelaez is hands down the best dentist I have ever been to! He takes his time explaining your…read morex-rays, is incredibly personable, and has a thorough approach to the work he does. I have been going to him for years and am always impressed by his knowledge and skill. Would highly recommend Dr. Pelaez to anyone seeking a wonderful dental experience.

If I could give a zero I Would. I had an Appointment today…read moreMay 18 at 1. Called this morning to tell me that they don't take my insurance which on the website it says they Do. The Girl who called me Christina was INCREDIBLY RUDE and professional. I called back to Cancel my appointment and she told me if I miss two more appointments that I Cant return to the dental office but reminder it wasn't my fault I wasn't going to be there for my appointment. I was going to reschedule when I get a new dental insurance but I will not be returning. She continued to tell me how she sent information to my phone but I never received it. and she continued to repeat her self with the worst attitude. I filled out a new client paperwork but I have been there before. I will not be Returning and will also not recommend this dental office to family and friends. they need to have people at the front desk that actually wanna help and care for their clients. Very unprofessional

These people promised not to do anything my insurance wouldn't cover. I made a big production of…read morenot wanting ANYTHING done that my insurance doesn't cover and they ASSURED me (multiple people!) it would be taken care of. They put it in writing, showing what they were going to do, how much it would cost, how much insurance would cover and that my co-pay was ZERO. It had my insurance plan at the top. So when they said it was covered, I believed them. IT WAS EVEN SIGNED! Then I got a bill for over $2,000. "Oh, we don't accept Medicaid, just your Medicare." "Yes, your insurance DOES pay for what we did, but we don't accept it, sorry about that!" They said they ran it. They said Aetna said it was a covered service. I disputed the bill with Aetna- yup, I'm on the hook for it, even though Aetna sent me a letter of denial and assured me I would not be billed. Do not trust these people!! I asked PLENTY of questions and was met with assurances all around. I'm on disability and now I have to pay them over $2,000 when I could have just gone somewhere else that really did accept my insurance. This should be illegal.

Been going for a couple years now. Best dental place I've ever been! Clean, professional, friendly…read moreand they take care of your teefs.

10/21 @ 8:00am. I went to a my appointment this morning for a preliminary routine check to see if…read morethere's anything of concern. My wife booked my appointment and noted that nothing would really happen today as they would be evaluating. My appointment was at 7:30am and I arrived early. The MA who pulled me back was asking me questions I honestly couldn't answer (since it's beeeeeen years since things have been done in my mouth). She made me feel and looked at me like I was stupid. We were precious patients in 2019 and had no work done since. There was no rush, and she could have looked at the chart but didn't. Long story short they made me feel stupid, they didn't provide quality competent care. My wife called at 8:00am this morning to cancel our future appointments and what's sad is that the person who took the call didn't inquire as to why two patients are deciding to no longer seek care from your office. Honestly, we should have trusted the reviews before being seen here. Sad that they do business like this. TRUST THEIR RATING! This means do not waste your insurance/money/time here. Also, the facilities are under par.

HORRIBLE customer service and VERY rude to African American staff. They told an employee to sit on…read morethe floor because they didn't have enough chairs. They (Claudia and Amy) also told an employee that she is "disgusting and black" which is racist, rude, and unprofessional. They made this comment during business hours with patients around. Very disgusting establishment. DO NOT give them your business.

The office is currently booking 11 months out which I find unacceptable. There is also a very long…read morewait list for cancellations. The dental equipment machines look rusty and paint chipping off. They are so tightly booked solid my hygienist said she needed to use the restroom but didn't have time to. The doctor did not feel my neck and jaw to detect cancer. The hygienist did not have the standard extra person to call out the 3,2,2,1 gum health numbers to which slows down the appointment.

Responding to your response of my previous review regarding your practice of sending customer calls…read morestraight to voicemail. I'm not anonymous. I am the only person in the reviews who's noticed that the office doesn't answer their phones. You also see my first name clearly at the top of my review. Rather than calling, I went in to see my doctor after a weekend in pain. I was informed "that he was going into a procedure," and the staff member escorted me back to her desk. I explained my issue, which was that from the medicine I was finally prescribed, I had an infection. I had an emergency, and the care I received when I was in the office didn't extend to after-hours.  Providing exceptional customer care and service can't be your top priority when, in fact, your phone calls--I know "customer" calls--go straight to voicemail. I sit in the office at every visit, and I do not hear or see anyone answer a phone call. No one. As the staff member listened to my concerns, in hindsight another staff member (brunette, with a ponytail) came and sat right next to us. Pretending to stare at the computer screen, "being nosey" and "eavesdropping," which was unprofessional, especially when your customer realizes what you were doing. On the contrary, this woman could have been answering the phones. This is a pretty large office, and it looks like they have ample enough staff that could also cover the phones, as in other smaller dental offices with smaller staff. Whenever I ask why phone calls are going directly to voicemail, I get this look as if the individual doesn't know how to answer because I've heard all the lack of excuses. As here, you're telling me to call the office, but you don't answer the phones.

This is the best dentist in the state! I have been looking for a Black dentist for a while and I…read morewas referred by many different people to try Leisure Dental. After looking them up (and yes, I research where my healthcare professionals went to school and their experience) I was pleased with what I saw. My tooth had been fractured and I wasn't trying to pay for a costly root canal to repair it. With that in mind, Dr. H and his staff were extremely caring, compassionate and down to earth and offered a same day extraction as my emergency appointment. My hygienist was amazing and super friendly. I will definitely be making this my primary dentist and myself and my family will be switching to Leisure Dental.

My daughter was referred to them by Watts dental. They waited until my daughter took off work and…read moreget to the office to tell her they can't accept the insurance. I am on the phone while she was talking to my daughter and was VERY NASTY and curt.. I had to ask her to come to the phone to understand why she couldn't have told us this sooner. Pleases train your staff to have better customer service

I've been taking my daughters to Town Center Pediatric Dentistry since they opened. Dr. Vera always…read moreexplains things in detail. Kensy was our Assistant today and she did an amazing jo of doing the cleaning and showing my girls their trouble spots and where to focus their brushing. The Office Manager, Brittany was so helpful and efficient. She was able to answer all my questions and get me the documentation I needed. I highly recommend this office.

We absolutely love Dr. Brady and his staff at Town Center Family Dentistry! He's been my dentist…read moresince moving to Hampton Roads ten years ago. Dr. Brady and his amazing staff are a great work family. As soon as you enter the office, you are greeted by Cynthia, the most kind and fashionable receptionist. She is always so wonderful at answering questions and is always completely on top of everything. The hygienist and dental assistant are so friendly and great at their jobs. Dr. Brady and the hygienist always remember what we talked about last appointment and ask questions to catch up on the last six months. They're absolutely fantastic. I started bringing our two sons as soon as they started getting teeth. One son thought going to the dentist was really fun, but the other was terrified. They didn't pressure him at all and let him take his time warming up. He didn't allow them to be very productive during that first visit, but their patience paid off and he was excited to go back for his second visit. Now he looks forward to going to the dentist and picking out a prize. My only tip is to make sure to schedule your routine appointments well in advance. They're so amazing, it's no wonder the appointments fill up quickly.

I have had the pleasure of being a patient of Dr. Wissink (Volvo Parkway, Chesapeake, VA) for over…read more10 years, and she is truly an exceptional provider. Although I sometimes feel apprehensive about scheduling appointments, her remarkable skill, professionalism, and gentle approach consistently put me at ease. During one visit, I accidentally bit her finger while being fitted for a night guard, and she handled the situation with humor and grace, immediately reassuring me. She laughed it off, saying, "It's okay, I have nine more!" Experiences like this reflect her calm demeanor, patient-centered care, and genuine compassion. Patients may arrive feeling anxious, but they leave feeling reassured and confident in their care. In my experience, there is no better way to describe Dr. Wissink and her team than as the G.O.A.T.--the greatest of all time. S. Parks

Several phone contacts with the Konikoff Volvo Pkwy office, including my 1st-time appointment on…read more7/31/24, have been excellent! The front desk staff, doctor, and hygienist were amiable and professional. The oral care and attention to detail were awesome! I was so pleased and look forward to my next visit and ongoing patient care! 100% recommend Konikoff Volvo Pat Brown

I only see Alexa for my cleanings. She is the perfect person for someone like me with high anxiety…read morewhen I'm in a dentist chair. I have a lot going on in my mouth and Alexa gives solid advice, she keeps it real, and she does a very thorough job of cleaning. I've had others in this office and trust me; Alexa is the one you want. Heads-up at check out, I have spent as much at 15 minutes on waiting to be called to pay for services or be told no charge and later get a bill. But hey, we don't go there for the administration side of the business, do we? As of dentist; Dr. Dano will sing to you while he works. Dr Foleck, has done my implants, he knows his sh*t.

Subject: Very Disappointed With the Virginia Beach Location -- Norfolk Location Treats Patients…read moreWith Respect I want to share a deeply disappointing experience I had at the Virginia Beach location. I would strongly recommend that anyone with darker skin avoid this office and continue using the Norfolk location instead, where I have always been treated with dignity and respect. Today, I was told to come into the office, only to be informed--after I arrived--that I had a balance and they could not see me. No one asked whether I could pay the balance, nor did they mention that this would prevent my appointment. I have an HSA card and could have taken care of the balance immediately, but the way they handled the situation completely dismissed that possibility as I no longer wanted to trust them with my care!!! To make matters worse, they announced that I needed to step into the back for a "financial issue" in front of everyone in the lobby, which was both unprofessional and embarrassing--especially considering I have not been to this office in two years. Their assumption that I had no ability to pay, and the overall treatment I received, felt discriminatory. I have never been treated this way at the Norfolk location. This experience was unacceptable, and others deserve to be aware of how this location conducts itself. Wish I could give zero stars.