I had a bad experience my last filling. There was projectile vomiting and numbness all day. Had 2…read morefillings and a rebuilt tooth and went well..

Very friendly staff and they make you feel comfortable. Dr Ballard does excellent work.read more

I just started going here after many years of avoiding the dentist. I went in with anxiety, afraid…read moreof being judged. The staff was friendly and welcoming. I worked with the dentist on a plan to get my whole mouth healthy. I feel comfortable going here and confident that they will do a great job on my smile.

so thankful for them. I had a very small chip in my tooth. My current dentist said they couldn't…read morefix it and there was nothing I could do for it. I googled cosmetic dentist and this popped up. So happy I found this place, they gave me my smile back!!

Steer clear! If "0"…read morewas an option on the rating scale, Smile Generation's Dentists of West Ashley would receive a "0"! My husband and I were each treated rudely and aggressively by a member of the staff on 2 separate occasions. When I complained to the parent company, Smile Generation, I was ignored by 4 different representatives. In our opinion and personal experience, this company has no interest in or regard for its patients. Dentists of West Ashley is a relatively new office. My husband and I both received the introductory $59 cleaning and X-rays. The staff was pleasant and friendly. Its original dentist was wonderful and extremely knowledgeable. When I needed a crown after my filling fell out, he provided it skillfully. As a result, my husband scheduled his next cleaning. When we arrived, the office manager told him the cleaning technician was ill, and that she had called and texted my husband several times early that morning to inform him. He looked at his phone - there were no calls or texts from the practice or her. She argued with him. She asked that he reschedule. We have no car, and had taken the bus to the office, so we were expected to turn around and get back on the bus to go home. In addition, the weather was terrible that day. We weren't happy. Our original dentist had already been transferred out of the practice so the new dentist volunteered to provide the cleaning since we were already at the office. My husband was very unhappy with the cleaning, so unhappy that he scheduled a cleaning with a different practice soon after. We understand the new dentist who provided this inadequate cleaning has already been released. After the cleaning, the office manager told my husband he would be required to pay the full amount. He balked. Not only was he never informed that the tech was unavailable, he was stuck with a bad cleaning. In addition, she presented the charges as soon as he walked in, which included full X-rays - he already had them in the $59 special! She also expected him to pay for the dentist consult. She finally adjusted the charges, deducting the X-ray charges and the consult fee, and reducing the cleaning fee. Dealing with her was not pleasant - my husband uses harsher words! Days later, when he received an online survey about the service, he gave a bad review of the below-par cleaning, the office manager's attitude and the fact that he received no prior notice that the tech was unavailable and, therefore, had no opportunity to reschedule. Moving now to my own unfortunate interaction with the office manager . . . After my husband's awful experience, we decided not to use Dentists of West Ashley again. We ran into the cleaning technician who told us that the new dentist was already gone, replaced by yet another dentist who he felt was really well qualified. The office manager was still at the practice. I recently had a root canal and now need a crown. Crowns are expensive so I obtained quotes from several practices. My original crown at Dentists of West Ashley had cost less than the quotes I just received, so I called the cleaning tech for an office update. He said the office manager was still employed, and that she was the only person who could provide a quote. I called Dentists of West Ashley for a quote. I did not identify myself. I just wanted the price to compare. Big mistake. I asked the office manager for a quote. She put me on hold. When she came back, she informed me we needed to talk about 'the last experience'. She brought it up. She proceeded to justify her behavior on the day of my husband's cleaning. I was in the room during their conversations so I stopped her to remind her what actually happened that day. Our discussion became heated. She referred to the bad review. I told her I wanted to speak with the doctor for a quote. She said the doctor does not give quotes. She never gave me a quote, and finally threatened me by telling me our call had been recorded. I said, "GOOD!" I called the parent company, Smile Generation. I called 4 times and spoke to 4 different reps about the clash I had with the office manager. I asked for a callback from a supervisor each time. I received no response to any of my calls. The last rep told me the number I called was the billing department, so I asked her to file a complaint about the office manager. I also told her, if I did not receive a callback in 5 days, I would write a review. The 5 days have passed. No callback. And obviously no interest at all in speaking to me about an office manager who just cost them over $1,000, as well the future business of two former patients. Has this office manager been contacted by the parent company? Has management spoken to her about her behavior in attacking me over her past behavior? Not only does staff change often at Smile Generation/Dentists of West Ashley, but, in our experience, the company does not regard the patients it serves. Steer clear!

From the owner: Meet the new dentist in your area, Dentists of West Ashley, a Smile Generation Trusted office. With…read morestate-of-the-art infection control procedures in place, our #1 goal is to keep you and your family safe. We provide comprehensive specialty services with advanced, proven technology and offer customized financial solutions for you. We are proud to be your complete Dentists of West Ashley dental provider with services including Same-Day Dental Crowns, Boost Whitening, Oral Surgery, Wisdom Teeth Extraction, Root Canals, Periodontics, Digital Charts, Digital X-Rays, and more.

If I could give less than 1 star I would. My experience with Affordable was terrible. I went in for…read morea consultation and everything was great. I paid 12K in advance and waited for the molds to be completed. I called several times to check status so I could schedule surgery. No return call. Finally talked to someone 3 weeks later and scheduled surgery. 8:30am the day of surgery I received a call from Sherwin, the office manager telling me there was a problem with my insurance. From the day I paid to the day of surgery was 6 weeks. This was the FIRST time we spoke since he took my payment. No pre surgery call to discuss my concerns or to explain the procedure. I got a text asking where I wanted pain meds sent. Once I called the insurance company, I called back several times (25) to make additional payment so I could still have surgery that day. I was left on hold for 68 minutes; no return call was ever received. I finally spoke to the front desk and was informed another 11K was required up front to have the surgery. This came directly from Dr Neil. No offer for financing or payments even though I paid 12,000 in advance. Needless to say, I did not have surgery, and I am so thankful. If this is how Sherwin and Dr Neil run the office, I am terrified how my surgery would have gone. I did not feel like they cared about me as a person let alone a patient. Everything happens for a reason. Watch for red flags and act on them

I did an earlier review of this establishment but I wanted to do a follow up now that I have my…read morepermanent dentures, The price ended up being exactly what was originally quoted and the dentures look and feel great, Dr. Neill and his staff did an excellent job and everyone treated me like I was a friend not a patient. Everyone I met in the office was wonderful and they knew my name the minute I walked in the door. I would recommend them to anyone wanting to get dentures or implants,

Jim is a great dentist. Had a crown done recently. Had a crown done recently, and he was efficient…read moreand reasonably priced. Great practice.

Still so happy with my dental office. Stephanie at the front desk has been amazing since day one,…read moreyears ago, when I started coming here. She is always really helpful and is able to help work with your schedule. The hygenists are all wonderful. They're gentle, quick and always remember things from six months ago and follow up on it- general life, etc. Dr Richart is absolutely wonderful. His dad jokes make it worth coming in. Haha. He's absolutely amazing to his patients and takes good care of his staff. I still highly recommend this office.

Dr. Engel is extremely intelligent and an excellent DDS. He's a little pricey, especially if you…read moredon't have insurance. But any work he does is excellent and well worth being your dentist or your family dentist. In today's world, dentist or extraordinaire really expensive so hopefully you have dental insurance that will cover it. But honestly, he is an excellent dentist. When he does his work expected to last a very long time. Thank you, Dr. Engel, Debora T.

I recently relocated to Charleston,SC. & had pre screened a couple of dentists in the local area…read morewho were not up to my standard. My father has been a dentist all my life so I know when I am seeing a good dentist and when I am being over looked and oversold. I will say from the very start Dr. Engel's office staff helped me find my insurance policy, set up a quick appointment for issues I was having and are so delightful. I always believe the staff is a clear indicator in the type of doctor they work for! Dr. Engel was thorough, on the spot of what needed to be done and helped me make arrangements quickly to handle my issues. He has a great energy to him that resonates though to the safe and makes even a patient like myself who struggles with anxiety very relaxed. I can not say enough great things about Dr. Engel & his practice. I have some rare health issues that all doctors have to treat me specifically for ( which he did with our hesitation) so, I am always a little scared I am going to be taken care of fully. I am so happy with the care I have received. My mother has now also become a patient and I would recommend him to anyone I know!

Great dentist!…read more Front desk staff is very friendly, doctors are knowledgeable and very polite. No complaints

Wonderful experience!…read more For someone who has always been fearful of the dentist, the staff there makes you feel very comfortable! The receptionist Jenn Smith is always a friendly face and if you looked up customer service I think there would be a picture of her in the dictionary!

Great experience, from walking in, to timing of appointment, Victoria was professional and…read moreengaging. Best DDS in the low country!

Recently moved to the Charleston area. Due to life circumstances, I hadn't been to a dentist in six…read moreyears. I booked my appointment here. The staff was so professional , happy and welcoming The office was neat and clean. Amy took great care and cleaning my teeth. The dentist was very friendly and answered any and all questions I needed. Both spent adequate time with me and made me feel very welcome and safe in the chair. Highly recommend, especially if you have a fear of dentist this is a great place to go.

I could not be happier with the results of my new dental bridge and dental implant crowns. Dr…read moreToporak took such good care of me and his work is flawless. If you are looking for a dentist in the Charleston area you will not find a better practice.

I had a wonderful experience with Dr. Martin and the staff. They make you feel so comfortable and…read moreexplain everything in detail. It was the best experience I have ever had with a Denist.

I can't say enough about Dr Tatum and Izzy and the whole staff! First of all, completely painless!…read more Cutting edge technology and caring, knowledgeable people. The best dentist I have ever had.

Dr. Tatum is an absolute perfectionist when it comes to making me smile. I drive all the way from…read moreBeaufort, SC to see her because she's the very best in the entire Lowcountry.