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    Smiling Through Chaos

    3.0 (2 reviews)
    Open 9:00 am - 7:00 pm

    Services - Smiling Through Chaos

    Event planning

    Wedding planning

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    Photo of Natalja M.
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    1 year ago

    Horrible event planner. The worst possible, non existent customer service, bad attitude and poor sanitation practices

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    Amanda H.

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    Photo of Val C.
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    7 years ago

    I worked with Amanda , the best event planner in the world and very nice as well. Super organized and events go seamlessly.

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    The James Ward Mansion - Photo by REY PAUL WEDDINGS at www.reypaulweddings.com

    The James Ward Mansion

    (13 reviews)

    Extraordinary!!! The James Ward Mansion has CLASS!!…read moreWhen your at the James Ward Mansion you are the STAR! One event at a time. It's all about YOU! Your friends and family will never forget this experience with you!! Truly unreal!

    Beautiful Venue, Disappointing Experience While the James…read moreWard Mansion is undeniably a unique and beautiful venue, our overall experience was unfortunately disappointing. Leading up to our wedding, the owners were uncooperative and made the planning process more stressful than it needed to be. Since the venue claims that my concerns are unfounded and an anomaly of their 5-star reviews, here are the specific examples of our less-than-favorable experience: The week before our wedding, during our pre-event walkthrough, we discovered that the owners had made several cosmetic changes to the venue that were not communicated to us in advance. While we were notified of larger renovation changes, some major cosmetic changes were neglected--such as white-washing the exposed brick in the atrium area. This change, while likely done to expand the appeal of the venue, should have been communicated to a bride ahead of time and not discovered a week before the wedding. This lack of transparency was unsettling and frustrating. Adding to this frustration, the day before our wedding, the venue allowed us an hour to set up our chuppa for the ceremony. While my husband and his brothers were there, the owners stood with their arms crossed, watching them put together the chuppa, claiming my husband was damaging the floor (which was not true), asking for ID and proof of insurance, and generally exhibiting intimidating tactics. This added unnecessary tension during an already stressful time. The owners admittedly thought my husband was a vendor, but this does NOT justify nor dismiss their behavior and attempts to intimidate him. This behavior was unprofessional and left a negative impression on us and our families. During setup on the day of our wedding, our florist was placing flowers on the fountain in the atrium. My planner was called by the venue's coordinator and questioned about the flowers. However, at our pre-event walkthrough the week before, the venue had a representative present who knew that we planned to have flowers on the fountain and never mentioned that it wasn't a possibility. Lastly, the morning of the wedding, I paid extra to arrive early to use the bridal suite to get ready. The owners reside in the building next door and there is a hidden door between the two buildings. This access point leads to a catwalk directly outside the bridal suite. As we arrived and were getting ready with hair, makeup, and dressing, the owner came from his next-door residence right onto that catwalk outside the bridal suite. The owners were well aware that we rented the space that morning and should not have accessed the venue while my bridal party and I were in the bridal suite. After how they treated my husband the day before, it is easy to interpret this surprise visit as more intimidation by the owners. Most disappointing was the venue's response after the wedding. I asked my planner to arrange a time for me to directly discuss some of these issues. My planner was told that they refuse to address my concerns and feedback, claiming instead that my issues lie at the feet of her, my planner, and our caterer, and that their plethora of 5-star reviews speak for themselves. I, too, reached out directly to discuss these issues with the venue's coordinator and was met with the same resistance; my text message was ignored. This unprofessionalism and disregard for our concerns were extremely disappointing and added to our overall negative experience. Here is my response to their claims: My specific concerns are with the management of the venue and their treatment of us and our vendors. No venue should rest on their laurels of 5-star reviews and ignore a less-than-favorable experience by a customer.

    Details Made Simple

    Details Made Simple

    (17 reviews)

    I've been driving limousines for over 30 years. I have done thousands of weddings. I have seen…read moresome good wedding planners and I have seen some bad ones. This company is amazing. As soon as I see.Carla Friday I say thank God this wedding is gonna go smooth. She is amazing covers every detail very on point. Everybody's always happy. When I do weddings with her, everything goes so smooth. If you're looking not to worry and make sure everything goes right on your wedding day, this is the company you need. Carla Friday is amazing

    I'm not even sure where to start with my review. I was in a very desperate situation that turned…read moreout to be a blessing in disguise. I was married on 10/7/2023 and Details Made Simple (Carla) made sure it was the most beautiful, and least anxiety provoking day. I had previously booked a Day Of Coordinator in March 2023. This DOC promised me the world and more for my October 2023 wedding. We'll fast forward to August 2023 meeting with my venue, I was alone and freaking out. My DOC (not Carla) bailed on me for the venue meet, and made me feel like I was panicking for no reason with a timeline that will be formulated week before wedding. (Again not Carla) Thanks to my maid of honor coming through with an amazing recommendation, I was given Carlas's number after feeling defeated and upset with my previous DOC not supporting me or showing up for me when necessary. After 2 hour conversation with myself and my mom, I immediately felt at ease with Carla. My concerns were validated as "No way should a timeline be started 1 week before event". With many tears had during our initial conversation, that night I slept the best I had in all my wedding planning with Carla coming to my rescue and the rest is history. Details Made Simple is just that, Details Made Simple. From hiring (DMS) that August evening to my wedding on October 7, 2023, I was in The best hands Possible!!! We had a few phone calls in the weeks leading up to the wedding, and the month leading up to the wedding, myself and Carla were in contact regularly. She never hesitated to answer and email, a text or a phone call. I received updated timelines in my email on the regular, she contacted any vendors with whatever tasks were still not done, to her absolutely loving on my 3 year old niece on my wedding day, Carla was like having an extremely organized "family"member take charge and make sure myself, my husband and my bridal party had nothing to worry about on the wedding day. I can not speak highly enough about DMS services, professionalism and overall delivery of event planning. Carla, I am forever grateful to you! P.S. Carla was not available for my rehearsal at the church, but we had her team member Shadé. Also AMAZING. We were not an easy group and she got EVERYONE in place and running our ceremony as it was supposed to be. Thank you Shadé for being there for us!

    Smiling Through Chaos - wedding_planning - Updated May 2026

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