UPDATE: Thanks to Carrie I never got to document my pregnancy at all. I asked her to loan me some clothes so that I could do my own pictures (I would pay for the rental and getting them dry cleaned and shipped here and back, no other way for me to get some nice gowns on such short notice), I never heard back till it was too late. I reached out to friends and borrowed some nice outfits but it was too late, my baby arrived by the time I could get clothes together. I will ALWAYS remain very bitter towards Carrie for not letting me know that she was cancelling my shoot. I respect her decision to be safe, I don't respect her unprofessionalism with poor communication. I asked for a refund and was told she would give me one but only as a favor because of Covid. There was no notice given to me at all when I paid that my money was non refundable. I ended up approaching my bank and disputing the charges. I have them all my emails as proof. I finally got my money back but I WILL NEVER GET MY MEMORIES. This was one more thing that was stolen from my pregnancy and childbirth experience thanks to Covid but Carrie was responsible for the stealing. I ended up going with another photographer for newborn pictures and actually getting pictures instead of the run around.
I wish I had read the negative reviews on Google before paying for Carrie's services in full. PLEASE, PLEASE, PLEASE DON'T BELIEVE ANY OF THE POSITIVE REVIEWS ON , THEY ARE ALL FAKE!! I have basically had the same experience as the other negative reviews. Let me break it down point by point.
1. It is impossible to get in touch with her over phone. You will never get her on the phone, only over email, especially after you have paid for her services and have set things up.
2. She WILL NOT ever contact you on her own after you pay. I was dropped like a hot potato. I keep emailing her, it takes 1+ day to hear back and she is never proactive about scheduling.
3. She DID NOT contact me on her own to tell me she was cancelling our photoshoot. I am aware of the current Coronavirus situation and can understand her decision to cancel. What I do not understand is the sheer, extreme, unprofessional behavior in not contacting a paying client to cancel, especially since the reason she gave was a measure that was put in place 9 days ago. She could have said she wasn't working 9 days ago, I would not have minded so much. Now I feel like she took away my chance of documenting my pregnancy journey. So much has been taken from me as a first time mom thanks to Covid, this was just cruel and unnecessary.
4. I had made her aware that we have an acre+ of land that we can do pictures on. With her camera, we could have maintained the required distance, stayed on my personal property and remained safe. Again, I understand her decision to not work, what I don't understand is the discourtesy of causing a client emotional distress for no reason by not informing them of the decision in advance.
5. She said she does "newborn" pics up to two months/6 weeks after the baby is born. That is not documenting my child as a newborn.
The only way that she can even try to make this right is give me a full refund. Pay a little more, get a good photographer who cares about your family and capturing your moments. I would give zero stars if possible. read more