I wouldn't let this place set up a toy guitar I bought at Walmart. The guitar tech in this location…read moreis so careless and so unbelievably stupid that he doesn't know the first thing about setting up guitars for stage play. If you have any sense in you you will take your instrument to any other place in existence to have them do any kind of repairs or set up work or anything because the moron they have place is not worth your time and I have the damaged guitar with the worst setup I've ever seen to prove it

It started with a phone call about a Martin dc10e modern black. I had a few hour drive so they held…read moreit for me a few days. When I walked in, wow, I was stoked! Beautiful guitars everywhere. There it was, matte black, perfect action and a perfect neck. The best guitar that I ever played. Not ornate, just a good friend! Three important things happened. Guitar pick, a quiet moment to play and finally the guitar was on a bench and I was asked how I felt about the action. For me it was perfect and the tech agreed. But they were ready to provide a custom set up. Truly, this is so importand to any level player. Very helpful for a new player as well as essential for a pro. Also, a discount was given. Very thoughtful, thank you for that. Everyone was friendly and respectful. it's been a week and I'm still happy about it! Now all I do is play guitar all day long. And listen to country music when I'm not. Thanks again. Scott

Greatest place for all music. I take my guitar here, they…read morephenomenal work! Review needs 85 characters

I was in Billings for several days due to an eye issue. While there, I found Hansen's Music and…read morewas pleasantly surprised at the selection they had of Martin Guitars. I went in 3 days in a row and was greeted and welcomed warmly each time. I was impressed with their customer service and encouragement to play any guitar I chose, no matter the price. I dealt with a gentleman named Tom who was knowledgeable and helpful. On my last day at the store, I bought my dream Martin. It was one that I had heard of but only saw for sale online. The frosting on the cake was they carried it to my car for me because I was not supposed to lift anything over 10lbs. I hope can back there soon! A++++

I got a step up intrament and you get to test them before you buy if you buy they give you all the…read moremaintenance and cleaning equipment and a storage case

I am an older Hornist (French Horn). I have been in Eckroth Music numerous times in the past year…read moresince I began playing again after 25 years. I have always been greeted cheerfully. I took my 102 year old Alexander Model 103 Horn to be cleaned. There was some excitement to have such an historical instrument in the store. Since the Alex 103 is well past it's prime, I have pondered the purchase of a new instrument. I am using a borrowed Yamaha 667, and upon inquiry, was invited to bring several horns to compare with the store stock; even taking an hour or more to play them. A previous reviewer's negative report is the antithesis of my experience. "If you are going to wear a chip on your shoulder, go work in a lumber yard where it won't be noticed"!!!! G of Cody

I brought my guitar to Ramsey Strings after the neck of my guitar was broken. Not only was a…read moreterrified it would never be the same but that no one would be able to fix it. I called a local music store in Billings and was referred to Eric Ramsey with Ramsey Strings because I was told he was the best with this type of issue. I called the number online and he let me drop it off the same day. Not only was he professional but he put my mind at ease. I got my guitar back in about a week and its perfect! You can barely see the damage. I am so grateful I found this place!

From the owner: Ramsey Strings is a locally owned business in Billings, Montana providing expert sale and repair of…read morestring instruments including guitars and violins, at an affordable price. Owner Eric Ramsey is a professionally trained luthier with over 10 years experience making and repairing string instruments. We sell both new and pre-owned instruments as well as accessories, and we will take consignments. We also offer pick up and delivery.

This is Calvin. Calvin is a Hero…read more Calvin answered the phone when I frantically called that my Special Olympian had broken his bike after the first heat at the MT State Games, and would have to DQ his next event in 45 minutes without a fix. Calvin drove to us at MetraPark within 10 minutes, tools & replacement chain in hand. Hubby & him got it all in order and back on track for him to compete minutes later and win the Silver Medal! We came from Bigfork to compete in the games, but will spread your awesomeness far & wide.

Stopped in yesterday with the intent of grabbing for my wife and I a couple of the $200…read moreprior-rental Treks they're selling, but fell in love with a used Bianchi Volpe, (guessing a 2011 model - photo included), and walked out with it instead. I've been stopping in over the last week or so and everyone I've dealt with has been fantastic. My first contact was James and he was knowledgeable and honest, then when I came back I dealt with Benny, (I think?), on the sales end and Travis in the shop. Lots of smiles out of these dudes which made for a genuinely pleasant experience. Travis put new tires on for me, (very affordable), and Benny modified my old rack to fit the purchase. I was so pleased with the visit that I grabbed my wife and came back. She test rode bikes for probably close to an hour and they were absolutely accommodating. A trip was made to their warehouse which meant they had to put pedals on a bike color she was considering, so the effort was top shelf. There was a gentleman in a Niners shirt at this point who helped a ton, too. We bought her a killer new bike, a bike rack, (which Benny helped me put on in the parking lot), some accessories, and two helmets. What would have been around a $600 total purchase for the both of us ended up being almost $2000, but I can tell you that on our bike ride after we were glowing about the purchase. A lot of that can be attributed to the level of comfort offered by the store. We tucked in and made it our home for a few hours yesterday, which says A LOT about the place. Neither one of us likes to spend money. This was a big day. I'll be back often for repairs, tune-ups, accessories, and to visit with Travis a bit more about Japanese handlebars. Thanks again, fellas.

In a March 26' add there was a Pistol and accessories on sale. The day the sale started, I went…read moreinto purchase it. They had none and said they had no idea when they would arrive. I was unhappy, but got a rain check. I checked in for two more weeks and got the same answer. I asked the manager (nice woman) for a corporate number. I called and left messages 3 times and was never called back by him. Instead after the third call, a person I didn't contact called and said they have the issue figured out and it would be 2-3 weeks and I'd have my pistol. Today I get a call and the man (very pleasant) told me that my rain check had expired and they weren't going to be getting them and I was out of luck. I am very disappointed and discouraged with their lies, deceit and lack of professionalism.

I have always had good customer service there. They direct me to, or accompany me to, the area I…read moreneed to be.

Don't ever work here!! They treat the employees like crap...and then there is brenda( footwear) she…read moreis the biggest bitch of them all!! She will degrade u in any way she can in front of anyone..she is mean,nasty,etc..absolutely no training,then she will call u names for not getting stuff done,when u don't know how...they expect so much work out of u for 14.00$ an hour..this place needs new mgmt as well

Decent store, HORRIBLE customer service. 1 dude in the gun department that is responsible for…read moreguns, ammo, licences, fishing, hunting, safes, smokers, bbq, camping, outdoors, sporting goods etc. 6 cowgirls standing in the front, 200lbs poured into size 5 wranglers, looking at their phones. Don't ask them for help, the gun department handles that. No, Western Ranch or TSC handles my business now.