I got my braces done here and taken off in 2020, it seemed alright then…read more I went back today because the permanent retainer behind my bottom teeth broke. I was told that they weren't willing to put another permanent retainer on, and the reasoning seemed sound, so that's fine. They said the plastic, removable, night-time retainers would be $390... I said that's not something I would be interested in because of the price, and they shrugged their shoulders and said "Alright." I don't have experience with the removal process for a permanent retainer, but it was INCREDIBLY painful. I felt like the person performing it was being much rougher than was necessary. When that was done and I went to the front desk, the woman there asked ME how much I was told the removal would cost... I said I didn't know. Then she started talking about the ~$400 cost for the plastic retainers before I politely told her that I had chosen not to purchase those. She then asked me TWICE more if anyone had been able to tell me how much the removal would cost... I was incredibly confused- how should a patient know the exact cost of a procedure better than the staff handling accounting and charges? I walked out dumbstruck and confused.

i am not happy with the service here. i was originally supposed to have my braces for 20 months and…read morei ended up having them for 30. once i got my braces off, my teeth were still crooked and i had to get another set. the primary doctor at this location was not receptive of my concerns. i expressed my issues with my teeth not being straight and she dismissed them. in order to be happy with my teeth, i had to go to another location to work with another doctor. dr. wilson helped address my exact concerns once i got a new set of braces. i recommend going to dr. wilson or going to another orthodontist.

I had an excellent experience with Whitney Orthodontics! I found this group through a google search…read moreand the reviews were spot on. I had braces as a child and was due for a new retainer. I contacted Whitney Orthodontics and although I had to wait a couple of months for my first appointment (due to the holidays), it was 100% worth the wait. The staff was incredibly friendly, organized and efficient. I was provided cost estimates upfront which were accurate and a huge help to be able to plan financially. They were able to take imaging of my teeth and send the images to a lab to have my retainers made. Two weeks later, I was back in the office to receive them, along with a mold of my teeth to keep should I need retainers made again. I also inquired about Invisalign during my follow up visit to fix one tooth that is beginning to rotate. Within 2 hours, the team had a treatment plan and cost estimate put together for me to review and decide if I'd like to move forward. Excellent service. Highly recommend!

Loved my experience with Whitney Ortho. I went in September for an assessment for Invisalign. By…read moreMarch I was totally done! Yay! I love the outcome. The docs and staff there are super nice and personable.

we've had great experience but now can't get a hold of their office to make an appointment. my…read morewhole family calls every day all day but no one answers. we don't have time to drive there and make an appointment

These folks are the best. From doctor Payne down to each and every associate. Never thought I would…read morelike going to dentist.

I was referred to Causey Orthodontics by my dentist for my daughter. I called and made an…read moreappointment and was informed there was a $40 initial consultation fee. I found an equally as reputable Orthodontist in the area that doesn't charge a consultation fee.

So far, so great! Friendly staff in a beautiful facility. We'll be spending a lot of time here over…read morethe next many years on our journey to straight smiles and beautiful bites. I'm happy with our new ortho home.

I had a good experience with this office for years, both for routine cleanings and my Invisalign…read moretreatment, but today I had a really strange interaction with Angelina at the front desk. I called because my Invisalign retainer is starting to tear and wanted to understand the process for ordering a replacement. Angelina said she wasn't sure and that I would need to come in. I explained that I now live over an hour away in Atlanta and was simply hoping to speak with someone before making the drive. As I tried to understand why someone couldn't just explain the process over the phone or return my call, she became increasingly frustrated with me. I wasn't asking for a diagnosis or treatment over the phone, I was just trying to find out what my options were before driving over an hour. I even said I was happy to wait for a call from Dr. Nikola or anyone on the team whenever they had time. Instead, I left the conversation feeling like I was inconveniencing her for asking a reasonable question. It was an unexpectedly dismissive interaction, especially considering I've been a patient for years. I hope it was just an isolated customer service issue.

They didn't properly seal and fit my crown. Now I have decay on my tooth under the crown and have…read moreto get a root canal and pay for another crown somewhere else. Poor quality and poor care!

I had every intention on posting this review last night but I wanted to take more time to draft the…read morebest review possible. There are some amazing reviews on here and I can honestly say, 5 's is NOT enough for Suwanee Orthodontics. My family and I LOVE everything about this place. Dr. Kim is extremely attentive, very personable, and I'm certain he's the best at what he does. That being said, I would be remiss if I didn't mention his AMAZING staff. My family loves his staff. Everyone is so friendly and Ashley is the very BESTTTTTT at what she does. My family and I have been coming here for some time now and if I'm being completely honest, she's the reason we booked our first appointment when we did and why we look forward to every single office visit. So, if you aren't happy with your current smile, I urge you to contact Suwanee Orthodontics for a consultation. You won't find a better Orthodontist than Dr. Kim. Dr. Kim, Ashley, Taleisha, Erica, Ms. Beverly, and staff are TOP notch. We love this place and I pray he does everything in his power to keep Ashley, Taleisha, Erica, and Ms. Beverly in this office.....they are the BEST part about Suwanee Orthodontics.

Dr. Kim and his staff was phenomenal. I had a wire poking my jaw and with an already busy schedule…read moreon a Saturday without an appointment allowed for me to come in and be seen so that I wouldn't continue to experience discomfort. The staff makes you feel comfortable and at Ease. I'm thankful that caring, available orthodontist still exist.

Just moved to Gainesville and decided to change my braces to this office and I do not regret it…read more Great staff. They treat you nicely and the office waiting room is cool for kids to play.

Dr. Wilson and his staff are very proffesional and polite. My son was very nervous about braces,…read moreErika was very welcoming, friendly and very knowledgeable. I really appreciate the time she took with my son and me. I know my son is in good hands, Thank you very much Erika and Dr. Wilson.

They've treated me, my husband and now my son is in treatment as well. The integrity of Dr. Sosebee…read more& Dr. Britt is unmatched. You won't find better treatment or orthodontic care anywhere! The staff is always super helpful & they make my son feel comfortable at each visit.

So impressed with the efficiency and employees. Even though they are extremely busy, everyone is so…read morefriendly. The orthodontists are excellent.