I drive four hours each way to see the wonderful Dr Oushy. Fabulous holistic dentist! The staff is…read moregreat too.

holistic dentistry with results! Dr and her staff are great! They are worth the drive and the best…read morein the area.

I usually don't write such reviews but today, I feel compelled to do so after my two experiences at…read morethis establishment. As outstanding as Dr. Oushy and Santa Teresa Smiles is next door, when it comes to customer care and competency, it is the complete opposite at Premier Family Dental. No, I am not getting paid by anyone to write this review. 1. The dentist only comes one day a week to the Santa Teresa location. 2. Inside, there are no separate patient rooms but one big hall with a bunch of what looks like used dental chairs. 3. The doctor seems personable enough but seemed a lot focused on getting paid rather than helping the patients. His manners seem fake and not genuine. He said he will do some work today but when I questioned their incorrect insurance coverage calculations, they made me get out of the chair and go the waiting area. So rude! 4. Not sure why but I had to go there twice for "evaluation and treatment plan." 5. For any kind of major works, they send you to a NE El Paso location. This doctor only seems to do minor dental work. 6. The real weakness of this establishment is the support staff. They seem new and completely incompetent: - They said they can't handle more than one insurance carrier for a patient. - Later they said they can't process more than two insurance carriers. - They claimed one of my dental insurances was for medical coverage. - They said one of my carriers was Federal. I know of no such company. - They said the form they use only has place for two insurance carriers. - They said they will investigate how to deal with three carriers and that they will call me today. - I will be shocked if I ever hear back from these people ever. 7. If you are considering using this dentist, please don't walk. Run from them.

The staff is excellent! The Dr. Is experienced and gentle. Facility is up to date and makes you…read morefeel at ease.

How fortunate! This is the best dentist and dental practice I have come across -- an assessment I…read moredon't make casually having experience with a number of highly-regarded dental practitioners and orthodontists in coastal CA. Am pleased to share that I've been a satisfied patient of EPQD for five years. Finding this dental practice was a reassuring part of returning to and resettling in ELP after being away for many years. Normally I hesitate to make an unreserved recommendation -- individual expectations can be so different. Who knows what anyone else values in any service right? Important to me: Good communication including food listening. Firm recommendations when action is needed. Genuinely kind and thoughtful staff. Well trained and focused professionals. Thorough and gentle cleaning. Patient education focus. High quality services with no pressure for additional option. And equally high quality referrals to related professionals as needed. So when I was asked if I would be comfortable putting in writing some feedback I'd verbalized I thought back to my own past positive experience of making a face to face referral of another professional colleague new to ELP. The referral I made immediately circled back when my colleague let me know that their family had the same "best dental experience". My positive experience at EPQD is not unique.

I have found my Dentist! I cannot speak enough great things about Dr. Gronich and his staff!…read more Excellent bed side manner and genuinely cares about his patients! I used to be his patient back in 1995 and lost track of him when he moved locations and finally found him again! Thank you Dr. Gronich and Staff!

Dr. Gronich and staff are Awesome! You will not Regret going with him! Especially if you have a…read moredental phobia or dental anxiety he is Great!

Great experience with knowledge and friendly professionals. I had a number of difficulties…read moreincluding jawbone and broken teeth. These guys are the best. Very personable and very professional. John Watterson

HORRIBLE Billing experience. I do not recommend going here unless you want to be hit with an…read moreunexpected bill. I went in early December for a crown procedure and received good service from Dr. Stein. I had a second visit to complete the procedure on December 23. On both my visits, I asked for an estimated cost and twice I was told I would not have to pay a thing. Come February 2025, and I receive a bill for hundreds of dollars! Unbelievable. I called the clinic to ask for ana explanation, and the staff was not helpful and unprofessional.

Went to Conner Dentistry for a 6-month cleaning. I pay out if pocket as I lost insurance 3 months…read moreago. I confirmed with the front desk that this was only a cleaning and not an exam. Front desk confirmed and said cleaning is $100. At the end of the cleaning, Dr Connor came in and looked in my mouth for 2 minutes and left. I thought this was part of the cleaning. I paid $49 for his 2 minute evaluation. I spoke with the front desk manager and she would not to wave his exam fee. I feel this is a money grab and was not given accurate information. To be clear, I am happy with the dental cleaning just not the unexpected exam fee. If you want only a cleaning, I suggest telling Dental Assistant up front and have them relay this info to Dr Conner.

Hard to reach when calling - left messages to cancel - no reply to confirm the cancellationread more

The doctor didn't want to make new uppers for me because she didn't have confidence on the fit. I…read morealready have uppers and they fit fine except I'm missing a tooth. No insurance and paying out of pocket. They did not want my business!

Aspen Dental-El Paso, TX…read more DO NOT RISK YOUR HEALTH BY GOING HERE!!! Heartless, arrogant, and dangerously incompetent -- a nightmare disguised as healthcare. What happened here should never happen to another patient. This "care" is a nightmare -- shocking from start to finish. The staff dismissed real pain, ignored obvious symptoms, and acted like nothing was wrong until the situation became undeniable. Only then did they admit the pain should have been excruciating all along. They showed zero empathy and instead acted with the utmost arrogance and indifference -- never hesitating to collect full payment in the wake of their own mayhem. It's staggering that anyone here still holds a medical license. If you value compassion, honesty, or even basic human decency, stay far away from this place.

Prior to finding Dr. Castro, I hadn't successfully been to a dentist in 10 years. Not only do I…read morehave PTSD, but due to several horrific experiences including a botched oral surgery that required general anesthesia, I had been TERRIFIED of going to the dentist. I even tried a children's dentist here in El Paso at Kool Smiles just for him to accuse me of being a drug addict. He then yelled at me and literally stormed out the room (slamming the door behind him which scared me even more) all because I was shaking and flinching when he touched me. These are things I cannot control. I would often get emotional as well because of how scared I was. I truly thought there was no hope for me. One day in 2018, I realized I had the worst of the worst when it comes to tooth infections. I was in unbearable agony. I googled "sedation dentistry El Paso" and thankfully, Dr. Castro was one of the first names to pop up. I called several places that day and not only was Dr. Castro's staff IMMEDIATELY concerned about me, they told me to come in that very day so the doctor could take a look at me. I asked them a million questions and they assured me Dr. Castro was the best and he knows how to handle a case like mine. First arriving at his office I was comforted by his staff and the quiet back room they put me in. I had anxiety just sitting in the dentist chair so the girl gave me the remote to my personal TV to try and relax. Each chair has its own TV in the room. After I was made very comfortable, Dr. Castro came in shortly after and began a very intimate and caring interview about my PTSD. I was really shocked by this. Never have I had a dentist just sit down to talk to me to assess what my needs and issues are before even attempting to look into my mouth. For medical purposes, he asked about my trauma and wanted to know about every single bad dental experience I've had in my life. Once I had told him everything, he asked if it was okay if he could look at my tooth. Even though I felt very safe and confident with him, I had all my natural reactions such as flinching when he came near my face. Nothing fazed him. He proceeded at my comfort and stayed calm the entire time. When he was finished he told me, "you're really not the worst case I've seen. You have absolutely NOTHING to worry about! YOU DID GREAT!!!" The relief that washed over me in that moment was life changing. I hurried to my car when it was over because I couldn't help but breakdown into tears because it was as if I was finally letting go of 25 years of abuse and malpractice by the dental industry. I ended up needing a root canal and crown for that really bad tooth. Dr. Castro gave me antibiotics to help the infection and then Dr. Stuart (who is a few doors down) did the root canal (which is his specialty) and Dr. Castro did my crown. It was very expensive but to this day, the tooth is beautiful. Any issues I had with it were immediately corrected and I now have a healthy tooth with zero issues. Unfortunately, the extensive work Dr. Castro needs to finish in my mouth isn't possible because I used every last penny of my savings to fix the most immediate issues. But I'm telling you, it was worth every single cent. And every place he has referred me to get the other work done that he himself doesn't do have been phenomenal as well. Dr. Castro REALLY knows his stuff, and best of all, he's an extremely caring person. Every time I've been in his care, he has ALWAYS called me from his personal phone to check on me the very next morning. I've never experienced that even from a doctor before in my life. I also have the emergency number saved and I know I can call it whenever I have an urgent matter now that I'm an established patient (which I've had to do). I feel like I can trust dentistry again because of Dr. Castro. I'm trying to save up the money to bring in my brain damaged and paralyzed mother in to see him because he is the only person I will trust with her dental care. If anyone can help my mom who doesn't have control over her mouth, it's him. The miracles he worked on me is proof of that. Whenever that does happen, I'll be sure to report back on how that goes because I NEVER see anything about dentists who can handle stroke/brain damaged patients. This is something I feel needs to change because they are a people in need. But I have every faith that Dr. Castro will be the dentist I'll be able to write reviews all over the Internet about after he sees my mom. That way I can hopefully help another patient like my mom find Dr. Castro in the future, as I hope I'm helping whoever is reading this find him. Lastly, I want to make sure to mention that I have NEVER had so much of a hint of rudeness or disrespect from ANY of the staff or Dr. Castro himself. They have gone above and beyond for me EVERY SINGLE TIME. You won't find a better dentist in El Paso, possibly in the whole country.

BE VERY CAREFUL. They try to upsell everything. They take advantage of the elderly and screwed my…read moremom out of nearly $2000. 2nd opinions for both me and my mom resulted I. Much less work needing to be done. I would not go to him if he were the last dentist on the planet. I need them to get me off their email list. Maybe they monitor Yelp.

Front desk employee turn over is too high. Each time, front desk employees are worse. If I didn't…read morelike the dental hygienist who works there, I would choose another dental office.

This place will misdiagnose you and make you believe you need expensive treatments. If this…read morehappens, please get a 2nd opinion before you let them do anything to you. Oh and they will withhold your medical records if you owe a balance which violates your right to access medical records. Also, every time this place gets a bad review, all of the sudden all these "good reviews" are posted. One more thing, Karen and Yolanda, please work on learning some good work ethics.

My kids have been going here for about a decade with Dr Moellere. Now under new management, and…read moresome remodelling, there hasn't been any issues. I would recommend trying out this dentist with no questions asked. Good suppoet and knowledge to help your kids. Just make sure they brush and floss to avoid the unexpected dentist visits.

I saw an ad on FB from El Paso Family Dental which stated that 4 on 1 implants were $1999 for upper…read more& $1999 for lower, I thought that was an incredible offer, so I contacted them. The person I spoke to stated several times that the price was $1999 each arch, & they had financing options to handle the cost, so I booked a free consultation visit, & booked a stay in El Paso for that. Today I called to see if I could be preapproved for the financing program ( I was declined) then was told that they had another program, but it would only cover to $20,000. ??? I thought, so I asked why so much if the price was $1999 each, she then said the total was $39980. I said wait a minute your ad and you have told me the price is $1999 each- that total would be $3890! I explained to her that the pricing on the ad and what I was being quoted was not what I understood it to be, and should have been listed and quoted as $19,990 each, as there was a 10x difference from what was advertised & quoted! I told her that this was false & misleading advertising, and they needed to correct this! I also told her to cancel my consultation. Being a retired Cherokee veteran, on Medicare, who uses the VA and Indian healthcare systems (I don't have any dental insurance that would help with this, so there is no way I could afford the treatment at that cost. I just searched for the original ad and found that it has been removed! You would think people would check their math before they post a price in an advertisement! Hope I can cancel my motel, as that trip is off! ·