Love this practice. Most recently I had to have a crown and things went great. The staff is always…read moreso friendly

Had to find a dentist for a regular cleaning and this was the recommendation off of Next Door and…read morefrom friends. I have severe dental office anxiety from some horrible experiences, and I was thankful to see a friendly and professional front office followed by a kind and thorough dental hygienist. Dr Timothy Pfountz followed with a detailed explanation of my X-rays and discussed our plan for the replacement of some older fillings that my former dentist was monitoring. The best part, they take my insurance- so we shall see how this first filling replacement goes. -Update to follow.

Great experience from start to finish. Dr Newman and his staff were great. I plan to come back with…read morewife and kids soon! Office was clean, and the staff and Dr were very nice. Hands down the best dental experience I've had.

I would 1st like to say if this review was for the dentist only, then it would have been 5 stars…read moreBUT sadly he cannot run the entire business himself. Here's my issue, my husband was going to have some teeth pulled and eventually a denture put in. Projected estimates for what we were getting was going to be between $7-10 thousand dollars. So that is a lot of money but they said it would be spread out over around 6 months so it wouldn't be due all at once. Luckily we have the money in savings but it's still a huge chunk. I decided to use a partial check/partial credit card payment so as not deplete our savings all at once. I wanted to save where I could so I called about 2-3 weeks before my husband's scheduled procedure to see how much we would need up front. While on the call (with the billing lady) I asked tons of billing and procedural questions. I don't like surprises when dealing with this about of money. In our about 10 min conversation she didn't once say that there was a charge for using credit cards. In all the billing questions I asked her, she didn't feel the need to say "hey, there's a 3% charge if you use a card". 3% on a several thousand dollars is an extra couple hundred! So we get there the day of the surgery and still nothing was said when we checked in. Not until after my husband come out with bandaged mouth and we're checking out, did she say "oh, there's a 3% charge on cards". When our hands are tied!!! After I have been sitting in the lobby for an hour when I could have spent that time get a cashiers check or something if I had known. I'm in utter shock and I said to her "I called you to ask you beforehand so I would have no surprises like this" I was angry! She goes on this spill about how they haven't raised their prices in 3 years and they don't charge it the credit card company does. None of which was my issue. THE ISSUE was, when I was asking all those billing questions weeks before or even when we came in NOTHING WAS SAID! like... "hey this bill that is several thousand dollars is going to be a couple hundred more because you are using a card" I mean wtf! That should be told when you are making the appointment or on their website or something. So in conclusion I was charged $100 extra last min when I could have made arrangements and saved myself that money, had this not been dropped in my lap last minute. I literally could have filled my car up 2.5 times with that money. I'm still mad about it because I made the effort to call in advance to make sure stuff like this was avoided. I can say though that the doctor was outstanding! His work on my husband was impeccable. He took great care with my husband and had it not been for the billing debacle that cost me extra, I would have easily given 10 stars if I were able because the doctor was so great. P.s. billing lady if you are reading this, DO BETTER!

Always kind and professional. Both Porter dentists are great…read more My family and I have been going for over five years.

Everyone who works there are very kind and caring. Some of the most polite employees I have ever…read morecome across. Dr. Porter is gentle and kind. He always shows respect.

I would give zero stars if I could. My experience in 2022 was no less than horrific. DO NOT GO…read moreHERE. They will suggest treatments that are unnecessary without x-rays. Heaven forbid the dentist is in a rush to go home- you can have the unlicensed hygienist finish the drilling and filling. This occurred after the dentist asked her to only do one task while he worked on another patient, and then she did several other tasks she was not at all qualified to complete that he told her NOT TO DO. She didn't stop when I attempted to stop her. He came back briefly at the end, and when I asked a question about one of the fillings, he rolled his eyes and ground the tooth down while saying it didn't need it. I have nerve damage on that side so I was not asking for it to be ground down, just had a question about a sensation. He also did not stop when I protested. Horrifying and appalling. Left with pain, trauma and several damaged teeth (one chipped, one cracked, and several ground down beyond recognition). They also ground down my canines for no discernable reason. The office girl is nice, that's the only thing even somewhat acceptable here. I was new to town, so it took me way longer than it should have to make a legitimate review instead of only warning the friends and family I know personally. You couldn't pay me to go back.

Horrible Experience - Completely Unorganized and Misleading…read more Tennessee Family Dental in Lebanon is by far the most unorganized and unprofessional place I've ever dealt with. My mother-in-law went in for oral surgery to have her teeth pulled, and right before the procedure, they suddenly came in and sprung a hidden fee on us for the laughing gas. This was never mentioned beforehand, not during scheduling, not during the consultation, nothing. Only right before surgery did they decide to bring it up. That is completely unacceptable and shows how disorganized and misleading their practice is. Patients should always know the full cost upfront, not be pressured with surprise charges right before surgery. If they can't even be transparent about something as basic as costs, how can anyone trust them with actual dental care? We will never return here, and I would strongly caution anyone considering this office to look elsewhere for a dentist that is honest, organized, and professional.

New patient visit and cleaning. Everyone was very nice, but…read moreafter almost two hours and lots of x-rays / photos left without even getting teeth cleaned!!

Wow, how disappointing to be cared for so poorly by a newer dentist's office. It's been almost a…read moreyear of run around with this office unfortunately. I was initially seen, then referred out for oral surgery by another local doctor, which went well, but once completed my follow up for additional treatment went downhill. I was told I couldn't be accommodated just because I asked for nitrous rather than novocaine. I was scheduled for care, then called and told I would have to see another doctor somewhere else because I asked for nitrous.

Wonderful practice to go to. They've been our dentist for five years. The wonderful staff is…read morewilling to work with you for scheduling appointments. I recently moved my elderly parents here and needed a new dentist for them. They have worked with me to get them seen. I only wish they would ask patients to wear masks. Although a sign is posted on the door, it's not enforced. The gentleman in the waiting room has been blowing his nose a lot. Allergies? IDK. Wear a mask!

Had an emergency and did not have a regular dentist in the area. I contacted Patriot. They got me…read moreright in. Delightful people, every one of them. Dr Paul is extremely professional and took the time to explain everything in detail. I have insurance and Elaine went through all the financial information with me. I had a temp crown that very day, and now have the permanent one perfectly in place. I've found my dentist here in Lebanon. Icing on the cake: they are true Patriots! If you need a dentist in Lebanon you won't find a better one than Patriot Dental.

my 1st experience with the Lebanon tn office in 2018 was just so phenomenal! The dentist,…read moreassistants, reception, were all grade A, above and beyond. FFto 2021. lower plate denture was the procedure I agreed to pursue. The exam and all that. different staff from my previous experience. extraction of bottom teeth. some broken, all failing.i was sent to the office manager. I felt the cost was rather inflated compared to previous procedure. after Covid, still no toile paper and all. my broken teeth were being charged as surgeries even though the teeth had something to grab and came out like the rest. after care and waiting for my permanent plate was long and exhausting. The yep plate was so bulky so I was using cushion grip and fixadent and felt like I had deep jaw pockets. ff to my permanent plate. bulky as the temporary. rocked as I chewed. The office told me the bottom would never be like the top and any complaints were brushed off and I just did the I'll do my own adjustmenta rather than deal with the staff that I felt thought I was just a complainer. I have lost weight since then and called Aspen of lebanon tn to schedule a realign. all new staff etc, 2026. Had a feeling of dread for whatever reason and kept rescheduling. I would get the request for confirmation for a new patient comprehensive exam.... I'd call and tell them the same thing... same thing repeated multiple times. felt sickened that I would be sent to the financial manager after arguing with staff that I only needed a reline. I was assured by the customer service agent I spoke with that my fears were unfounded. But, yet again, new patient comprehensive exam. By this time, I was up to applying fixodent 3 times a day. My Appointment was scheduled for this morning at 11am. I hit some backed up traffic on the way into Lebanon so I called to inform a 5-10 minute delay. This was before 11. The receptionist was abrupt in telling me if it was going to be over 5 minutes later than 11 I would need to reschedule. The office had lunch at noon and no way to accommodate me. I told the staff I was moving in traffic so I would be delayed less than 5 minutes getting aggravated I said I just need a reline. After looking at all the appointments available every 15 minutes I was puzzled why a 5 minute delay would set them back over 55 minutes later. Oh! The staffer says, our lab tech quit, anything needing anything ilike that I'd need to call the gallatin tn location.?call me crazy but I expected something like, Im sorry about this schedule snaffoo can I get you the number for the Gallitin location? Not, well, when we found out what you needed we would've turned you away today. WOW.... Just the dismissive attitude. The way she came across was how dare I inconvenience her this close to lunchtime.... I will again praise, stand a applaud the staff of January 2021! I did get to see the dentist that was so helpful. No discounts or anything like that, just some much appreciated kind attitude. A sense of well being. Confidant putting my trust in Aspen dental of Lebanon. I was more than put off about this morning and realized I was correct having the feeling of apprehension. I don't give many bad reviews I just don't go back. Do your research and read all reviews before making a commitment to handing over a lot of $$ to a place that is in my opinion sub-par at the very least.

kind office staff. it is impossible to get your calls answered and responded too! do not recommend.read more

Have gone there for years and the quality of care is excellent. Staff is friendly Ann the care is…read morevery good.

Dr. Larkin and her staff are the best! Heather is my Dental Hygienist and is at the top of her…read moregame. I can't imagine going anywhere else for my dental needs. They're all engaging, professional and kind people.

Finding a new dentist when moving to a new town can be difficult but finding Dr. Long and his staff…read morewill be the end of your search. Always caring, helpful, friendly, generous with their time to answer questions and work hard to meet your needs. You won't be disappointed. My husband and I have been patient's of Dr. Long's for at least 5 years and never have wanted to go any where else. Dr. Long always lets me know what the plan will be and will work with me on whatever I decide. They let you know up front what the cost for the service will be and what part the insurance will cover. They don't pressure you into making a decision but will lay out all the facts and let you make a choice. Very professional.

Dr. Long and his staff, particularly Jeanie, whom I see for my regular maintenance twice a year,…read moreare delightful as well as being great at what they do. Couldn't be happier with their expertise and the friendly office atmosphere. It's been a long standing Dr./client relationship. So blessed to have them!!