The best dentist in Memphis! The entire staff was polite and professional. I have dental anxiety…read morebut I felt comfortable here. I highly recommend this place 10 out of 10 for me!!

Initially, I must say I was puzzled by the lack of attentiveness being it was my first visit…read morehowever I thought it may just be me... so my thinking altered to, maybe Dr. Kutas is a veteran at this ?! Unfortunately, my instincts were right. After careful consideration and research, I read reviews informing me of the exact questionable actions I experienced. There are too many vulnerable patients that trusted Dr. Kutas whom bypassed dignity and integrity for payment of services not needed or wrongfully done in hopes of suggesting additional services. I empathize with those that have experienced this and it's unfortunate. Some may handle their situation a little differently being they were intentionally scammed for personal gain/greed while others can... If you believe a dentist is engaging in a scam, you should take specific steps to gather evidence and report the fraudulent activity to the appropriate authorities. Common signs of potential dental scams include recommending unnecessary procedures, aggressive upselling, lack of transparency in pricing, and refusal to provide X-rays or records. Warning Signs of a Potential Scam Recommending Unnecessary Treatments: Be wary if a dentist suggests extensive, expensive procedures (like numerous crowns, general anesthesia for routine work, or pulling healthy teeth for implants) without clear evidence or explanation. Refusal to Provide Records or X-rays: A trustworthy dentist will share your records and X-rays and encourages a second opinion. Refusal to do so is a major warning sign. Aggressive Upselling and Pressure: Feeling pressured into making an immediate, expensive decision on the spot is a red flag. Inaccurate Billing/Insurance Issues: Issues like incorrect insurance estimates, billing for services not performed (upcoding), or not applying payments correctly are serious concerns. Poor Office Practices: High staff turnover or a lack of cleanliness can indicate an unprofessional environment focused on profit over patient care. Steps to Take if You Suspect a Scam Gather Documentation: Obtain an itemized bill: You have a right to a fully itemized bill detailing all services and costs. Request dental records: Get copies of your X-rays, treatment plans, and clinical notes. Document communications: Keep records of all texts, emails, and notes from phone calls with the dental office and your insurance company. Get a Second Opinion: Consult with an independent, reputable dentist (preferably not associated with the same corporate chain, if applicable). Provide them with your existing records and X-rays and ask for their assessment of your oral health and the recommended treatment plan. Contact Your Insurance Company: Report the situation to your dental insurance provider. They have a financial incentive to investigate fraud and can request an audit or reclaim funds. File Formal Complaints: State Dental Board: Report procedural issues and unnecessary treatments to your state's dental board. They are responsible for licensing and regulating dentists. State Attorney General: Contact this office to report billing irregularities and credit issues. Federal Trade Commission (FTC): File a complaint online with the FTC to report fraudulent business practices. Better Business Bureau (BBB): While they have no legal authority, complaints to the BBB help create a public record and warning for other patients. FBI: In cases of significant health care fraud, the FBI's Internet Crime Complaint Center (IC3) may also be relevant. Seek Legal Counsel: For significant financial loss or medical malpractice, consider consulting a personal injury or malpractice attorney.

Zero Stars From the moment I walked into this dental office,…read morethe vibe was off. The young lady at the front desk was not very inviting, and I could hear staff talking loudly and inappropriately in the back. I was the only person in the lobby; however, I waited 30 minutes before being called to the back. When the hygienist came to the door, they looked at me, I looked at them, and they continued looking at me. When they saw I wasnt going to just get up because I was the only one in the lobby, they began fumbling through the folder in their hand to find my name. During my dental procedure, the hygienist recorded it using AI glasses. I found this very unprofessional, especially because I did not give permission to be recorded. A few days later, I called the office to reschedule my next visit. I spoke with someone named Shaundria, who, without checking the schedule or even asking when I wanted to reschedule, told me, "NO, YOU HAVE TO KEEP YOUR APPOINTMENT BECAUSE WE DON'T HAVE ANYTHING FOR THE REST OF THIS MONTH OR NEXT MONTH." She was very rude, snappy, and unprofessional. At that point, I canceled my appointment and immediately found another dentist. Dr. Henry had also told me that I had several cavities that needed to be filled. However, my new dentist evaluated my teeth and did not agree with that assessment. Based on my overall experience, I would not recommend this dental office.

I've been seeing Dr Henry for years along with my entire family. I've even recommended family,…read morefriends, and coworkers. One of the best dentist in the field! Staff is always knowledgeable, professional, and friendly.

Great atmosphere Care for patients…read more Best dental experience I ever had If you need to go to a dentist, give this facility a try

My mother is a patient here and did not have a good experience with their receptionist, a blonde…read morewoman who works up front. This girl was yelling on the phone to someone when my mom walked in, then she was very rude to my mom when she left. This woman acted like she was working off commission or something. But my mom is still happy with the girls in the back and the Doctor there. I'm just upset at the unprofessional treatment from the lady up front....

Made an appointment to get my Father's teeth cleaned with American Family Dentist in Collierville,…read moreTenn. (My Dad is 93 years old) They gave him an appointment, with a cost of $79.00 as a new patient. (I assumed that was a discount for the cleaning). When I took him, they took x-rays and when that was done, they call my sister and myself back to show us what they saw. He had plaque buildup, and needed to use a special mouthwash for a short period of time, which I understood. But they informed us that it would take two visits to clean his teeth. supposedly, his plaque was that bad. I thought ok, it had been 3.5 years since his last cleaning. (That visit was with a different dentist, whom he had seen for years.) When they gave me the appointment date and times, they also gave me the price for the two cleanings. $1,288.00 was the cost! YES, YOU READ THAT RIGHT!! $1,288.00. I would have to be crazy to pay that much for cleaning! I called his old dentist, they saw him the next morning, took x-ray and cleaned ALL HIS TEETH IN THAT ONE VISIT! COST: $215.00! If you are wise, avoid going to American Family Dentist in Collierville, Tennessee. I do not know what other American Family Clinics charge. but check before going!

The dentist Dr Beslisle does not treat her patients well. She insulted me because my mouth isn't…read morebig enough for her fat fucking colossal man hands. Ignoring my pain and refusing to treat it. I asked the front desk lady if this medicine will help me and she fucking hung up in my face. I had been been told repeatedly to avoid this shit hole of a dentist office and I learned the hard way. AVOID THIS HORRIBLE "Dentist" AT ALL COSTS.

I'm reading reviews and most of the issues are because of Susan. That's why I left. Zach is great…read more Susan is rude and condescending. She's Zach's mother in law, so nothing will change. They would email me, text and call everyday to remind me of my appt. I asked them to just leave me one message. Susan, in her usual condescending tone, said I've put a note on your file to not contact you, I said one contact is fine not 15. She said "if you can remember" Fast forward. Was outta town. She called to ask if I was coming in. I said no, didn't know I had an appointment. No one ever called that one time. Susan was trying to make a point. That was my last interaction. I've found a new dentist. I told them it was so nice to deal with nice people.

Dr. Johnston and his staff are excellent! He was confident in his assessment that he could correct…read moremy dead front tooth with a veneer, after 2 previous dentists said it would be a waste of money and would not fix the discoloration. I was a bit nervous, but decided to give it a go and am so glad I did! My tooth turned out fantastic, my husband often cannot even tell which tooth was corrected. His hygienists are great as well, very gentle with cleanings and also personable. Highly recommend this practice.

This is a great family dentist. The office staff is incredibly nice, and they are NEVER late for…read moreyour appointment. The office is very clean, with modern decor. The waiting area is small, but we are usually the only ones in there, so it is never crowded, which tells me they do not overbook. That's a rare thing, anymore. The hygienist is incredibly gentle but thorough. I have very tender gums, and even though I make it a point to get regular cleanings (every 6 months, on the dot), I usually hate going because the hygienist tears up my mouth. Not here. I leave with my gums in tact, and my pearly whites sparking. And even though I am terrible at flossing, she never makes me feel guilty about it. I appreciate that, as I have been scolded in the past (totally unprofessional and embarrassing!) Dr. Hayes is a great guy. Very friendly and trustworthy, without an ounce of arrogance. My daughter had her braces off recently, and revealed two small cavities. He was quick to point them out on the scans, and got us in within two days to take care of them. His prices were very fair, and he did not try to "find" more issues. Yes- I have had that happen before... But not here. If you're new to the area, or just looking for a new dentist, try this place. It's hard to find a good dentist, and I'm so glad I found them!

Exceptional combination of high level technical expertise and making the patient comfortable by a…read morespecial staff that stands out with genuine, friendly, empathetic and helpful people skills well beyond the average...and I've been treated in several dentists' offices many times over many years. Dr. Hayes and his knowledgeable staff go the extra mile to make the patient comfortable and in helping you understand everything involved, happy to answer any questions, adjust the chair patiently as requested for comfort and in general do whatever they can to put you at ease. Highly recommended!

They did a great job cleaning my teeth! I will definitely be returning for service in the future.read more

RUN AND RUN FAST. DO NOT GO HERE. I wouldn't even give this place 1 star. I have never seen a…read moredentist so unprofessional. They will have you waiting over an hour your original appt time. Then they will call you back and make you wait even longer. While I was waiting I saw the dentist on the phone with a patient, put them on hold, started talking shit about them to the receptionist and proceeded to ask her to deal with it. Then another patient called and the dentist told her she didn't know why the labs were taking OVER 3 WEEKS to come in and that she suggested calling them herself because she was busy. I also witnessed an employee leaving and as she walked out she paused to tell her receptionist co worker bye. The receptionist put the patient on hold. Talked to her friend for about 5 minutes before she left and got back on the phone. To top it off the dentist had the audacity to get an attitude with me because I was leaving. Do not waste your time here.

Dr Stacy Arbor has been my dentist for many years She and her staff do an excellent job first in…read morethe front office then in the treatment area. The front office greets patients as they come in , gets them in to see the Doctor efficiently and takes care of billing and appointments at the end of the visit. In the treatment room i am cared for professionally and given all the information i need for any follow up care. Care is taken so that any treatment or procedure is done as painlessly as possible. That's they way I think everyone should be treated Try them I think you will like them DeWittress Taylor

My husband and I had back-to-back routine appointments for a cleaning (new patients as we were new…read morein town) and the hygienist didn't see us first as is standard at every other dentists office I've been to - first red flag. The dentist tells us both we need fillings redone and uses a camera to show us the spots on our teeth as "proof". I don't know know what I'm looking at, so of course I'm going to trust the expert. Well, we decide it's odd that our last routine visit within the same year didn't mention any areas to watch so we get a second opinion. Absolutely nothing wrong with our teeth, no fillings need redone. If we did what the dentist suggested we would be out hundreds of dollars each and for no real reason but money-hungry "medical professionals." I never write bad reviews, but I have to warn others because I picked this place based on the previous high reviews. Scary! Also they billed my insurance for X-rays which I didn't get. Maybe that was an error, but honestly what percentage of people check their claims for accuracy and how many "errors" don't get caught?