We've been patients for about 12 years, since they first opened. Stephanie the hygienist is skilled, warm and caring. Great personality.. Dr Ko is knowledgeable, skilled and very kind.
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Cons: Their billing system is not transparent, not easy to understand. I've done accounting and can't make heads or tails of it. Beyond confusing. I don't know what kind of a retarded system they are using to generate bills. Looks more like creative accounting. Imagine my surprise when a full year later, I get a bill for an unpaid invoice. I pay in full after every visit. I have never received a bill from any dentist or anyone a year later. Something doesn't make sense here. I paid it and told them that going forward, you snooze, you loose. I'm not paying ancient bills.
Patients make appointments for a reason. Don't hassle us to come in earlier than scheduled because someone canceled or you're not busy. Not our problem.
Don't try to scare your patients by fear mongering for profit. Some of us actually do get second opinions.
Try improving your attitude and maybe you'll be a five star service again. read more