I was referred by one of my own patients to Burk & Flinn and had high expectations for the quality and care I would receive. Unfortunately Dr. Burk as a healthcare provider is despicable and I recommend no one to spend money at this practice with this doctor present.
Never in my ENTIRE LIFE have I been so belittled and disrespected in a professional setting as a PATIENT. I was not treated like a patient and would NEVER treat a patient the way that Dr. Burk treated me. I am disgusted at his actions, lack of empathy, unethical practices, dishonesty and bedside manner.
I received previous orthodontic treatment for 10+ years. I visited Burk and Flinn for Invisalign.
I was required to pay a deposit for records fees and gladly paid. During imaging, the tech removed by bottom permanent retainer. Ultimately, I decided not to move forward with treatment. Since the bottom retainer was removed for imaging, I requested that a new bar be put back in. I was notified that it would cost roughly $400 for the bottom retainer (that they removed without informing me of the cost of reinserting) and $1000 for records fees. I would be required to pay $1400 to for this practice to fix what they had done.
After several weeks of back and forth with Burk & Flinn, they agreed to insert the permanent bottom retainer for $200. I agreed and paid the $200. 2 months later, while flossing my teeth, the retainer glue pops off my teeth. I am unsure how permanent retainer glue can become detached from the tooth (I had my previous bottom retainer for 15 years with no issues) so soon after application and hoped that Burk & Flinn would help me to resolve this.
I had a consultation with Dr. Burk that same day.
Dr. Burk (without so much as a hello) looks in my mouth at the broken retainer and says "So what's wrong with it?" When I explained that it popped off while flossing that morning Dr. Burke replies, "I'm not going to keep treating you for free or with a discount." Never before have I asked ANY healthcare professional for free or discounted treatment (I work in healthcare myself!). I simply wanted the practice to fix what they had previously done without informing me of the upfront costs. Dr. Burk explained, "Well that's healthcare. Go anywhere. They will do things all the time without you knowing and you're responsible to fix it." I told him that I had my previous retainer for 15 years with no issues and this retainer came off after 2 months while flossing. Dr. Burk told me, "It's science. Look it up. Read the literature. These things can last 2 months or 2 years. There's no telling how long it will last."
I am not one to argue. It is clear to me that this doctor simply failed to be honest, upfront, willing to educate, provide quality and LASTING work, and has resorted to blaming patients for poor treatment and services provided in his office.
Dr. Burk is arrogant, unempathetic, dishonest and blatantly rude.
The website claims, "He strives to provide excellent customer service and wants all his patients to feel truly cared for while having a fun experience. He considers his patients to be family and provides only the best care available. He would not want anything less for himself." Considering I left his practice shaking, nearly in tears, embarrassed and belittled in front of his staff- this statement is a lie. It is my hope that no one else feels this way after treatment with Dr. Burk. Consider a different orthodontist. read more
