Had fun, but definitely a lot of room for improvement. First off, this was my first time doing a rage room and it was fun; however, there were some things that were disappointing:
1) Weird interaction with staff: a) there was only staff member that we saw, which was fine, but first he told us that the bottle bombs were not available because his Aunt makes them and she was at the grocery store and wouldn't be there in time for our session. Considering we booked a week in advance, it seemed like poor timing. Since this was one of the smashables for which we paid extra and were really looking forward to, we were disappointed. b) there were gnats in the check in area, which was kind of gross. Staff member apologized and told us it was because of the bottles. c) we paid for the highlight video- save your money. The staff member literally stood in one spot in the room for about 2-3 minutes with an iPad and then left.
2) Facilities could have been cleaner: the gnats, the high pile of broken glass and smashed objects from previous smashers in the back of the room, the piece of wood covering the electrical in the room, the "weapons", the gloves, the face shields... couldn't tell how often they were cleaned.
3) Room setup: our session was the Go Hard or Go Home with multiple "extras" for a total of about $330 for two of us. Wish it would have been setup better rather than bottles spread out on the floor. Wish they would've done like a "themed" room- like a dining room or living room setup- even garage- something. Just felt like I could've gone and picked up this stuff from Craig's List for free and smashed stuff in my garage for much cheaper.
4) Safety: all you get is a pair of gloves and a face shield. Ended up being fine, but we were pretty careful. Definitely expected a bit more protective equipment to be provided, like eyewear. Face shield dug into my forehead pretty uncomfortably, even though I took the time to adjust it.
5) Highlights video: We were told it would be about 2-3 days to get the 30 second highlight video. I finally called on the fifth day because we had not yet received it. It was emailed to me a few hours later, which was appreciated, but the video was just very poorly done and edited. I ended up re-editing the 30 second video to make it somewhat salvageable. I emailed and asked Smash Ave if I could have the full length video, but, having been several days since my email and there has been zero response, I'm not optimistic.
Overall, the actual smashing was fun, but that's about it. If I do another rage room, I will look around for another spot... read more