We've had a few floods recently at our Strata Corporation, and KCC Disaster Restorations has been…read morenothing short of outstanding. They have consistently restored our properties to better than original conditions, and their attention to detail is exceptional. The team is very accommodating, working quickly and efficiently whenever a disaster strikes. We truly appreciate their prompt response and the peace of mind they provide knowing that our properties are in capable hands. Highly recommend their services for any restoration or remediation needs!

My 89 year old mother's condo suffered extensive water damage when a pipe burst 2 floors above her…read morecondo unit. There was quite a bit of water and damage to the drywall and flooring. Andrew and his crew at Kelly Restoration and carpet cleaning went the extra mile to get my mother back into her condo as soon as possible. They even came in and worked on it on a Saturday so that she could be back in her home by Thanksgiving! Huge shout out to the crew! They even cleaned all of her carpets in the entire condo as a complimentary service! Job well Done!

Our condo insurance company used this company and there were so many issues it would take a book to…read moregive even just the pertinent details. Given the lack of skilled tradesman it's hard to rate the actual physical work that was so poorly done and attribute that to the contractor but certainly the company's inventory process boxing up belongings for residents to store items to allow rebuilding was an unmitigated disaster. It went downhill from there. I'd look elsewhere unless you are desperate. Having said that, I think a lot can also depend on the actual on site project manager so perhaps it is less about the company and more about who is at the leadership helm for specific projects. As always, get three quotes for tender and if you go for the least expensive you might be paying for it in other ways.

From the owner: FirstOnSite Restoration is the leading Canadian disaster restoration company serving the…read moreresidential, commercial and industrial sectors. We're experts in the restoration process - from pre-planning and emergency mitigation to reconstruction and recovery. With our U.S.-based sister company, Interstate Restoration, over 2,000 employees and more than 75 locations, 24/7 emergency service and a commitment to customer service, we are able to provide complete disaster restoration services coast-to-coast throughout North America. Our corporate structure distinguishes us within our industry, providing unequaled degrees of speed, scope and scale. It also provides an unmatched ability to embrace innovations and technologies that help us meet the unique needs of our customers. FirstOnSite Restoration is an approved vendor for many leading insurance companies. Helping you restore, rebuild and rise.

We were in the process of selling our house when we discovered there was some mould growth in the…read moreattic. We looked up mould remediation businesses in the area and left messages with several. Mathew from Coastal Pure Air got back to us in minutes and, understanding the urgency of our situation, personally came to do a quote the next day even though it was a Saturday. He provided a detailed quote, gave us all the information we needed about the process, and assured us that he would schedule us as early as possible. We were impressed by his professionalism and obvious expertise in his field, and booked an appointment to have the work done. Early the following week he contacted us again: knowing our urgency to have the situation resolved he wanted to let us know that he had had a cancellation that week, and could put us in that slot instead if we preferred to have the work done earlier. Before the work was done, were provided a Service Engagement letter to sign, which clearly outlined the date the work would be done, the cost of the work, the responsibilities of Pure Air (i.e. maintaining adequate insurance, compliance with WCA, professional conduct) and options for redress if the services were not provided according to the agreement. This is the first time we have recieved anything like this from a contractor in this area, and it further impressed us with the professionalism of this business. On the day of the remediation, they arrived on time, made every effort to minimize any disruption in our activities - we work from home, so this was important - and the work was completed in good time. After the work was done we were provided with before and after photos of the affected areas, and the actual cost of the work was exactly what was provided in the quote. We were very impressd with this company from first contact. Coastal Pure Air staff were responsive, professional, and definitely went above and beyond to help us. We would highly recommend them to anyone

If you are finding yourself overwhelmed with the prospect of re-claiming a space from allergens,…read moreodours or contaminants, whether biological or man-made, you've come to the right place for help! We had come to believe that our somewhat ancient, free standing garage was a lost cause. For more than 40 years it has been our 'go to' stash for everything that didn't fit into our small, 900 square foot home... including the residue of our parents' estates that we had not yet found a way to part with. All this 'stuff' languished relatively safely there until last year when the rats moved in. Within a very short period of time, the garage & its contents were contaminated. We cleared it out last summer and did our best to clean, however, the odour of rat feces & urine had permeated the concrete floor, the wooden walls, the small attic & everything that remained inside. Going in there required wearing a mask and was clearly not healthy. Online research led me to Coastal Pure Air... a phone call reassured me that, indeed, something could be done for us & a date for the procedure was set up quickly. From first to last, Mathew has not only been a consummate professional, but also a comfortable and easy person to deal with. He is interested, knowledgeable & willingly answered all of our questions about his process and what we could expect. We are delighted with the result! We now have a sanitized, safe garage with not one whiff of rat smells! We recommend Mathew and Coastal Pure Air without reservation.

I have used Aqua Mist over the years. Great…read moreservice/professional staff. Like them so much, I am taking two rugs to be cleaned by them today. A great service!!!

This place is amazing the staff here are very professional. I brought my area rug here and it was…read morein very bad shape. It was moulding from being soaked and not dried properly. I did not want to loose the rug and these guys reassured me that they could try and make it better. After about a week they said it was done. I was so scared that it would still have that nasty smell but once I got it home and laid it out i was in heaven. Not only did they fix my rug but they also saved me from spending another 400$ on another area rug. The price to have them fix it I would pay it again hands down. Well worth the money spent. I also like to that all the staff for helping me and assisting me with my rug. You guys rock keep up the great work.

The owner of this company has no respect for personal privacy and is quick to default to hostility…read more There are many contractors in Victoria, you will be well served to choose literally any other one of them.

From the owner: Celadon Construction Services was initiated by career insurance restoration project manager, Jason…read morePennock in 2012. It started out as a sole proprietor business providing general construction and renovation services in Greater Victoria. In 2015, Celadon incorporated and purchased the Winmar franchise for Victoria and traded in that name until Spring 2022. Jason Pennock and his wife/partner Kelly Townsend are proud to offer services as their own company again, Celadon Construction Services Ltd. Offering Restoration, Renovations, Remediations, Remodel Specialty Cleaning, and Insurance claims from the same store front location with long time staff and subtrades.

We had a flood so this was a difficult time for us. SAH was really amazing. They communicated…read moreclearly and showed us they really did care about our home. Everything was completed in a timely fashion. Thank you SAH. We are very grateful.

From the owner: S.A.H. Disaster Restoration Services Ltd. is an Emergency Water, Fire, & Flood Disaster Restoration…read moreContractor, Biohazard Hazardous Materials Contractor, & Repair Contractor for home and business owners, strata corporations, strata agents, property managers, building managers, & insurance brokerages or insurance adjusters. We are available 24 hours a day, 365 days a year, & always ready to respond to your emergency restoration service call. We provide full service emergency response. Our technicians specialize in water & flood damage response, sewage extraction, fire & soot cleaning, wind and hail damage, asbestos abatement, bio hazard cleaning, mold remediation, drug decontamination, carpet cleaning, break & enter repair, & trauma scene decontamination. We maintain certification through the IICRC and are an accredited Better Business Bureau firm.

Worst company ever, ruined my ceiling the first time replacing it then damaged my hardwood floor…read moreand denying it. Hiding the photos taken on the day showing no damage before, lying without shame, delay deny depose. No any evidence but speculation to deny paying responsibility to the damage caused by them, no honesty from leadership. If you have time and energy to play denial game with them then go ahead to hire them.

Sadly the last tenants in my suite left the carpets absolutely filthy. I was contemplating…read morereplacing the carpets, but decided to give cleaning a try. I called Greenway as I had in the past and today after Steve had finished and I saw the results, I just said "Wow!!!" I'm extremely pleased and cannot recommend Greenway enough. Excellent service and very reasonable. Steve is a miracle worker.

Excellent service! Said they would be here between 9am & 10am. They arrived at 9:15am. Friendly,…read moreprofessional and got to it. An hour after arrival Steve and helper were done and gone. They left me a commercial fan to speed up the drying time. The carpet is clean!!!