Been going to the SmartStyle in Shelbyville, Indiana for about 2 years now. Only go for a haircut (no style, no blow dry - just wash, cut and let me go), I never plan for a haircut so when I decide I need one I need one! So I understand the 'first come first serve' and I'm ok with that because they have always done a great job with my hair. However, I had a special occasion arise this year and I made 2 (yes, 2 separate) appointment times. When I showed up, shortly before my appointment time, I had to wait 30 MINUTES BOTH TIMES!!! (Do we not understand what APPOINTMENT means?) Thank God I didn't need to be somewhere right away. Shortly after, I decided it was time for a trim. I decided to check in online to see if that would help with the wait. (I thought checking in online meant I was put in the queue for the next available stylist.) When I showed up for my checked time, (slightly early, I might add), my name was put on the top of the list, first in line!. Then 2 girls came in after me and their names were added below mine. Then a 3rd girl and her name was added below theirs. 20 MINUTES after my checked time, one of the girls that was signed in below me was called back. GRRRRRR......obviously I don't understand what checking in online is for. Goodbye SmartStyle Shelbyville Indiana, I WILL NOT RETURN FOR ANY SERVICE OR PRODUCT.
PS. A little advice.....review the old Seinfeld episode regarding 'Reservations' (look it up, its there). Maybe this will help you understand appointment times. read more