I used the website before visiting and was pleased to see a 0 minute wait. I attempted to check-in online anyway, just in case, but could not. After I drove 20 minutes to get there, I was informed that they were not taking anymore clients for the rest of the night because they already had 2 people waiting. I asked why the website said there was a 0 minute wait, and she explained that she hadn't put the waiting customers into the system. I called to give feedback to SmartStyle and was told that not putting customers into the system affects the wait time on the website and is against store policy. I was also told I would hear back with a resolution, but never did. This is the second time I've attempted to get my hair cut there and could not because they either had a 2hr+ wait or were not taking customers, despite the website saying no wait. read more