We have been taking our outboard motor to Smarts every year for many many years, for winterizing. They have always been helpful, knowledgeable, and did a great job. We actually looked forward to our annual Fall trip there, bring the boat there, get it worked on, and stopping for breakfast on the way back. It was like an adventure. For the last few years however, they seemed to be getting more busy, because they changed from doing it while we waited, to wanting us to leave the boat there and come back and pick it up a week later. This year, it was a real challenge to book a day to bring it in. It's almost like they don't want our business anymore. Maybe they are getting too busy to maintain their long time clients? Maybe they need to hire more help? We would like to continue to do business with them, but it feels like we are the ones who need to jump through the hoops to get them to do the winterizing for us. read more