Amazing first experience with Smartpress! They were incredible to work with, helping me get some car magnets made for my place of employment. Not only were their prices the best value compared to other non-local businesses, but their customer service is also top-notch-- responsive, helpful, and genuinely committed to making sure everything is just right. The turnaround time was impressively quick, and they followed up after I received my order to ensure that we were completely satisfied with the final product. And they are local! I highly recommend! read more

Not able to deliver on time. On the website, they said turnaround of proof is 2-3 business days; this was not met. It delayed my project by a week :-( read more

I recently ordered from Smartpress, and I was very pleased with their high quality products and second to none customer service. The prices are competitive, affordable for small businesses like mine. I looked at many companies to get my brochures done and was drawn to Smartpress. I am happy I ordered from them and highly recommend to everyone who needs to get brochures or any other marketing material printed! Here I enclose the photo of my three brochures I got done. I am preparing my next three to get ordered soon. Keep up the good work and for sure I will refer you to many of my friends and other business owners to use your services. read more

Smartpress - My 3 brochures detailing what you need to know about Reiki, Sound Healing and Mixed Reiki & Sound Healing treatments - Printing Services Near Me - Chanhassen, Minnesota

Great people that provide a great product. I had published three (3) books with Xlibris prior and wanted to try Smartpress for the fourth. I am very happy I did. Much better service and quality of employee. It was a very good experience. They are the go to people for printing and publishing. The quality of the finished product was well worth the cost. Very reasonable. Thank you very much for everything. Greg Husby / President Medical Management Division American Medical Review, Inc. read more

We printed all our wedding programs and invitations with smart press! Saved us a fortune and was so much better quality than Zola read more

Smartpress - Printing Services Near Me - Chanhassen, Minnesota

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Update: Customer service reached out to me and were very helpful with this process. They apologized and sent me the product free of charge. read more

I have mixed feelings with Smartpress. First I want to say, their customer service is top notch. Very helpful and try to solve every issue that occurs with the order. This is why I have given this company three chances. I have made three orders with Smartpress. The first was in November 2018. Purchased cards on 16pt. card-stock with the soft touch coating. It was roughly cut and off centered and the coating peeled. They gave me a full refund. The second order, I tried again... 16pt. card-stock with the soft touch coating purchased in October 2019. The cards came printed nicely with a nice coating, but the rounded corners looked awful. I sent them photo and they reprinted it and sent it back. This time the corners were cut nice but the soft touch just peeled off of each card. After I spoke to customer service and asked many times, if I ordered a set of collated cards will I get them with the coating pealing off? They said to stay away from the soft touch coating. They said it was not to be handled much? Um... ok... so the customer service agent (Kristi) suggested that if I get it on the 120# Cover with the 3 mil Matte lamination that they would be great and be able to be handled. So I did as she stated. When I got the cards, the peeling was worse then the other two orders. When I opened the box you can see the lamination just peeling off. I have never had such a bad product from any printer before. I will include photos so you can judge yourself. I really wanted to get a half way decent product from this company. Customer service is amazing, prices are good, but they could not produce an acceptable product each time I ordered. I, unfortunately, will never order from here again. It is shocking honestly, they even mailed the last one out. Really poor quality and quality control. read more

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This company really made my day and came through for me in a tight crunch. They don't know, but on my end so many things had gone wrong while preparing my business for it's first ever vendor booth gig, and I ended up having to order the printed materials I needed for selling at my event, very late. I called and spoke to them about how to get my order faster, after I already placed it, not realizing the way I ordered it, it was good Ng to get to me wayyyy late. The customer service person in accounting helped me to update the shipping over the phone, and explained to me more about how to push my projects through faster on their end. It just takes some calling and emailing, and they will speed up for you on things like proofing approval and starting on printing production. They ended sending my order out sooner than the shipping I chose, and printed it quicker than the time frame I chose. They send you updates every step of the way! What also helped tremendously was that on my first order, they gave me $25 off, and unbeknownst to them, without that discount, I wouldn't have been able to put in my first order at all bc I wouldn't have had enough money in my account to do so. For a very small company like mine, who is just trying to launch, SmartPress really came through! I also got 3 other quotes for printing and production at other places, and SmartPress was the most affordable and made the most sense when. read more

Smartpress - Printing Services Near Me - Chanhassen, Minnesota

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After my first order with SmartPress being rocky, I used them for printing my wedding invitations/etc and I couldn't be more pleased! Their site was wonderful to use, and kept me greatly informed of my projects status. I loved being able to upload my files with variable data, and have all my files in my 'cart' until everything was ready to submit. I loved the options available for selection on each product, and everything for a very reasonable price. The quality of all of my many items was outstanding. I look forward to using them again!! read more

Smartpress gets the job done with excellent customer service on the prepress side and a well-functioning web site. But couldn't get much from the account execs and the front office staff, who threw out information in a hasty manner that did not always apply to our job. There was considerable confusion on the estimate, given we had just completed a "first printing" virtually identical only weeks earlier. When the price was finally agreed on and the job was in production, Dianne Alexander (our prepress professional) was tireless returning e-mails and making sure all of our questions were answered right to the bitter end. Given my 22 year absence from professional design and publishing, we were way behind the curve and there was a lot to catch up on. Still, Dianne was patient and helpful the entire time. The final product was excellent. Being in the conservation field, my only criticism was having to pay a lot more for recycled paper. Given a claim of environmental savvy, I found this to be disconcerting and the selection of recycled papers left a lot to be desired. The price for standard, un-recycled paper was much less, but being conscientious environmentalists our principals forced us to pay more. They make it up to us in other ways, to their credit. Well? Let's hope our trees don't run out and conservationists like us can raise enough money in donations to advocate for wildlife and vanishing wilderness. This job was done on a 100% volunteer basis, so cost was a critical consideration. Despite the former, I would certainly use them in the future. read more

Just a follow up posting an image of the truck we were awarded and modified for Ford that was displayed at the 2019 SEMA Show with the help of the great print work by Smartpress. read more

Smartpress - Here's the vehicle we completed for Ford after submitting the proposals that were printed by Smartpress. - Printing Services Near Me - Chanhassen, Minnesota

I was commissioned to paint a pair of landscapes and turn them into greeting cards, which I'd never done before. I shopped around online for companies that would print these, and Smartpress was the only one I found that would show me a proof before printing. The proof wasn't what I wanted (probably because this was all new to me and I wasn't sure what I was doing), so Alissa worked with me to align the art correctly on the right sized paper. This was all within just a few hours of placing my order! I don't even have the cards yet, and I'm giving 5/5 stars for customer service read more

I had gotten a sample of my wedding invitations printed through Canva and was not really happy with the paper that was used, so I looked for a different printer and came across Smartpress. I was able to get a little booklet of paper samples, which really helped me in choosing the right paper for my desired outcome. Once I had made a decision, I submitted my order. Aside from a minor issue with the proof (my fault), everything went very smooth and fast. Customer service was great - friendly and fast. We are so happy with the final printed invitations and proud to send them to our family and friends. We are already getting compliments on them. Very happy I went with Smartpress and would return in the future for any other high quality printing needs. read more

Warning to anyone ordering wedding invitations. Service: 5 out of 5 Quality: 2 out of 5 My finance and I ordered 150 wedding invitations (came out fabulous, but the paper was too thin..) and had to reorder 50 more off of a heavier paper. We screwed up here, so no complaints. The second order came in a totally different color (original: light caramel yellow vs new: light lavender), as if they ran out of yellow toner. We reached out to Smartpress and they were quick to respond and express ship the new reprints. The colors were a lot better, but still a noticeable difference between the three different versions. I think this would of bugged me less if I didn't work for a publishing company, as color and consistency is important in this industry! read more

Smartpress - Two different colors! - Printing Services Near Me - Chanhassen, Minnesota

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Placed an order for thank you cards that I wanted to create myself. Proof was sent to me in less than 24 hours. I made one correction and they sent me the revision the same day and it was ready for print. All arrived on time and as ordered. Customer service was great and answered all of my novice questions. Will order again from them when the need comes. read more

Extraordinarily impressed by the SmartPress team, especially Cassandra Mitchell. My fiancée and I ordered our save-the-date magnets from SmartPress after a fiasco with another vendor that hadn't told us that they were going to ship tiny magnets. At SmartPress, on the other hand, 5" x 7" magnets means exactly what they say it is! Additionally, my fiancée and I made a slight typo with our wedding website on our first draft, and the SmartPress team (particularly Cassandra as noted above) did a fantastic job of working with us and offering a fantastic reprinting discount despite the initial mistake having been our fault. I only wish that all of our other wedding-related vendors were as responsive and easy to work with as the SmartPress team! read more

Smartpress is very good at what they do as a printer, has good customer service, provide proofs and deliver on-time. The self-serve ordering works well too read more

I discovered smartpress when I was trying to find affordable NICE printing for my daughters 1st birthday invitations. Since then I have opened my own business designing various invitations and I use Smartpress for EVERYTHING. They really are amazing. The turn around time is great, the quality is amazing and they send you free samples of paper, envelopes stickers, anything you need. The customer service is by far the best. It is better then any local printer I have worked with. I actually got faster response and better service from Smartpress then I did from various local printers I tried to work with in my own city. They get back to you right away, answer your questions via their system through your order. They are also very patient. I change my designs a lot and have clients that change their mind over and over. Smart press staff is extremely accommodating. Shout out to all the peeps I work with on a regular basis... Emily, Kathy, Charlie, Kyle, Christi and Rhea. You guys are so awesome, thanks for everything you do read more

* The guys at SmartPress ALWAYS answer the phone. * Their customer service is second to none. * The print quality of their work is outstanding. I got myself in a situation with an unhappy customer and the guys at SP made it their mission to help me out and save my bacon! Thanks TREVOR you rock my face! DESIGNERS! I've been in the biz for 17 years and not ever had a printer stand behind me like these guys! Believe it. read more

I agree with Trixie on most of what she says. I'm a big fan of gotprint.com and have used them for 8+ years, but they didn't make the greeting card size I needed, so I went with Smartpress. I'm used to what gotprint offers... gang printing, minimum customer service, figure-it-out-yourself templates, upload it yourself, online digital proofs, pretty good pricing and fairly good quality for what you pay. Smartpress is definitely in the same family with what gotprint offers. I've ordered roughly 8000 of the same layout greeting cards in a total of 5 orders with smartpress. They offer lots of different paper options. The ordering process is easy, straightforward and I really like their website. They ship very quickly, too. The first order of 6000 cards looked great, but some had issues. A large bunch of my cards were cut using a dull blade which tore through the cards giving them rough, jagged edges. There were also a few cards here and there that had ink blobs and other assorted damage. I had 6000 cards to look through, so it took me quite a while to get back to Smartpress with an estimate of how many damaged cards I had. I came back with a pretty big number, somewhere in the ballpark of 900 cards needed to be redone. I even sent them pictures of all the damage, too. Even though they acknowledged that the "owner did not maintain some of the equipment properly", they wanted me to send the damaged cards back on my dime. After 20 minutes of arguing, I was able to bypass that step, but it was very unpleasant. Other issues in orders, as Trixie says, are a surprise every single time: -Shrink wrap was free on my first order, but became an upcharge later on. If you don't pay $5 to shrink wrap, your cards roll around in the box and get dented. Shrink wrapping seems like it should be included since it protects the cards more than it's just a "convenience". -Scoring. Two orders had huge scoring issues. I'm making folded greeting cards, so after they are folded you'd like them to fold in half, evenly. Which is the norm, you hope. 20% of the cards in some of my orders were off by 1/16", another 10% off by 1/8". About 5% of the cards were off by 3/16", which is a pretty significant. They'd get worse as you get into a stack of cards, leaving me to believe that it's an equipment calibration issue. -Centering. I've had a few bunches of cards come back way off center. I was told by customer service that they think being off center by 1/8" or under is "acceptable". So, if you are into perfect centering with perfect scoring and your designs have zero "wiggle room", you may want to pay the extra money to go into a different printer. -Color. In my most current order, 1/3 of the cards were too red. This is a first. Normally I really like the color. I just put in a claim yesterday for some issues I had with my latest order. Fingers crossed I don't have to argue with anyone about their equipment and butt heads with customer service again. So... my conclusion is this... I'll give them a few more orders and if the issues get worse, I'll look somewhere else. If they continue to honor their 100% guarantee and start maintaining their equipment, they'll have me as a customer for a long time. **update 10/10/12 - just added a star to my Yelp rating because my recent damage claim was honored and I was issued a refund immediately. Lisa was courteous, kind and very helpful. Very impressed! read more

I used smartpress.com to print my Save the Dates. The site was recommended by the artist who designed our postcards. Our Save the Dates were ordered from an etsy shop, it's one of those deals where I paid for a pdf copy of the artwork. I looked into getting them printed locally and at some other online shops. In the end, I just didn't care enough to spend $100 locally and SmartPress.com had lowest online price ($40 for 90 full color front and back postcards). The website was really easy to use. Getting a quote was a breeze. I really liked their pricing calculator. It was not complicated to what all the features cost. I also appreciated that I was able to calculate the cost without submitting my name/address/images etc. Once I had my cost calculated I just uploaded the pdfs the etsy artist had given me and waited for them to send me a proof. I choose not to get a hard copy of the proof because I just didn't care enough to spend the extra money. I submitted my order on a Sunday and by 11 am they had my proof ready. Later in the afternoon I said "okay" and the following Monday I had my Save the Dates. My Save the Dates look pretty good to me. I didn't go to art school nor do have a degree in printmaking. I appreciate beautiful paper and type pressed invites but in this situation I didn't want that. I just wanted some postcards printed to remind people that I am getting married and I didn't want to spend a fortune. So if that's what you want then do this: go to etsy find yourself a pdf save the date, come here, and get them printed cheap and quick. read more

Horrible to work with. I went to them for several projects. Uploaded my files, altered a couple things with their reps, approved the online proofs and waited for the goods. Once I received everything though I noticed MANY things were wrong. What I had approved was NOT what I got. Multiple specs were off or wrong. I called them up but they refused to fix my order. They even stated that they had not done what was approved. I'm shocked that even with this admission they would not honor their own guarantee policy. I couldn't even get a refund. Be wary and careful if using their services. read more

I had my Save the Dates postcards for my wedding printed through this company and would highly recommend! They are fast to respond, professional and knowledgeable to all the numerious questions I had for them! There was a slight mistake in my prints however nothing damaging so I was able to still send them out. But the company quickly offered a discount to make up for any disatisfaction which I appreciated. Great customer service, excellent work and very affordable! :) read more

Smartpress - Printing Services Near Me - Chanhassen, Minnesota

I've been using their services for over 2 years and I must say it's really nice to have a company that has your back. My rep Sophia is the most attentive and responsive salesperson I've worked with as far as vendors go-she does stuff that I know is beyond her job description just to make sure my orders get in on time and are accurate. Highly recommend this company! read more

I was really hoping they would be helpful. I really was. I used THEIR online design center on THEIR website, and when I was done, I called before placing the order to talk with someone about what to select for the best paper for the job, using the local store pickup that the program they use, with a link from THEIR website, offers me, etc, to get from my design to printed in my hands. She was absolutely useless. They have nothing to do with how the self-design program that THEY use works. She couldn't tell me what final selections would work best for my needs because "I mean, we don't look at all the stuff we print, so I don't know, it's all preference, so you should pick paper you like." She couldn't tell me if "choosing white paper" to print on would mean my design being on cream would actually be white-white when I got it. The only paper choices ARE white and natural ... so when someone designs something with an elaborate colored background, and they pick white printing paper, she doesn't know what happens to the design? I expected a representative to pull up what I had done, take a look at it, and say "Well, you have a nice big, photo on the front, so I would choose one of these 2 or 3 choices, and choice 1 will look the heaviest and nicest for what you're doing." Something like that? Anything helpful at all? Instead I got that zero help. Not the high quality printer I was hoping for! read more

I cannot say enough good things about Smartpress. They have a ton of fancy capabilities and they always produce extremely high-quality products for me. For example, I recently had a local vendor here in Denver produce some simple magnets for me. They turned out awful and I was appalled that the printer was even okay turning them over to a client. I had Smartpress do them instead and they look absolutely fantastic. The printed design is high-quality and crisp. They are also affordable and have a great communication process. read more

Smartpress was recommended by a friend, and boy...they are FANTASTIC! I dropped what I was doing because I'm so compelled to write after placing my second order! I love how easy the website is to navigate and get custom quotes. Very DIY. Also, they are really great about sending samples of paper (a booklet) which makes the process so much easier. When I placed my second order, a representative, Emily, contacted me to let me know that I could save extra money! She paid attention to my 12 projects and said I could narrow it down to 5 (with different "versions" within them since I was using the same size, paper). That saved me about $140. In addition, she applied a promo code (that I couldn't use because it was placed on the cancelled first order), adjusting my total to saving even a little more money. Thank you SO much Emily! I will definitely continue to use Smartpress, this is my go-to printshop now! read more

We ordered booklets from them multiple times and it's such a great combination of inexpensive, great quality and quick delivery! Would recommend. read more

Smartpress did an AMAZING job on my books, attentive customer service! People keep asking me where I got them printed. Only downside is that their business hours are quite short/inconvenient for West Coast customers. It's only a minor inconvenience, as long as you're not down to the wire. read more

Some of the best pricing for printing on kraft or metallic paper. Not to mention they offer more paper weights, finishing options, and custom sizes compared to competitors. I've printed booklets, tri-fold, postcard, magnets etc when needing quickly with great results and fair pricing. Customer service is generally fine. read more

Smartpress is the best printing service I have ever used. It is absolutely amazing!!! They have quick, helpful, unparalleled customer service, a good, detailed ordering process, and outstanding finished products. I would rate it ten out of five stars if I could. Use this service if you want good printing services! read more

The incredibly responsive art and production staff at SmartPress made sure our new logo artwork was ready and our banner finished in time for an important community event. We had to unexpectedly have the SmartPress art staff re-create our logo artwork because of a lost data file, which caused a flurry of anxiety. The SmartPress crew smoothed this wrinkle and stepped to task for us on an ever dwindling time line. Thank you, SmartPress for helping us create the perfect banner for our community events! read more

I needed a set of 100 booklets rather quickly and SmartPress delivered on their promise of getting a professional quality set to me. Also, communicating with SmartPress throughout the process was fast and efficient. I would definitely recommend this company. read more

When I first started looking for a company to print our Product Catalog I scoured the internet looking for the best prices. I was sold when I came across Smartpress.com and saw that they not only have great prices, but great options to really customize my print. Throughout the project I worked closely with the team at Smartpress and was able to get exactly what I needed. We worked through several digital and hard proofs, printing adjustments, and file changes with nothing but great customer service along the way. The best part about it was that we could do all of this through their sophisticated web interface on their website. Smartpress made sure the process was truly easy for me and any issues that arose were presented to me immediately along with solutions so I did not have stress about quick fixes. My company will definitely be using Smartpress again. Thank you! read more

I love this company, I am a graphic designer and I use them at work as well as for my freelance clients when they want short runs of quality, affordable printed materials. The customer service is PROMPT and very attentive, and their options and user interface of their website is clear and concise and easy to use. I've never had any issues with Smartpress.com, Five stars! read more

I've used Smartpress for a few print projects and they have screwed up in some ways EACH time. Trimming that is way off the intended crop & crooked, artwork being altered without authorization after proof approval*, poorly packaged shipments** that don't stand up to the transit process and resulting in damaged finished pieces, etc. They have a 100% guarantee, so they will fix anything that is their error, but that means a major delay in turnaround time, especially if you require shipping. Each time I receive a shipment I'm never quite sure if I'll find something wrong with it. Finding some mistake means I have to waste valuable time double-checking to confirm that the proof and my files are indeed correct and then communicating the problems with them to get it fixed. The online order tracking and customer service is easy & pleasant. Ordering online and file upload is fairly easy, though some of the product templates are confusing in terms of calculating final quantity. The print quality for digital printing is decent (and they state that they do not do gang runs). The pricing is competitive, so it works out well for clients with very conservative budgets. However screw-ups cause major delays in getting the final product to a client. Either you have to build that into your estimate & timeline, so you can manage expectations...or go with another printer that is more reliable. Would I recommend them? After repeat mistakes so far, frankly I have very little confidence in them now. If they screw up again on another order, then it'll be pretty apparent that they WILL CONSISTENTLY screw up, and in that case, I would avoid them. Who needs the stress? Reliability and consistency is important when it comes to printers. For now, it is something they still need to work on. -----------update 6/10/14 *Removing a border around artwork near trim due to their "inability to hit the registration accurately." That was the QC reason they gave for doing this. I'm okay with a change like this IF they would bring this up early on (and I can even adjust the file myself and re-upload), but they DID NOT inform me that they were going to do this at any point in the process until I called them out on this when the finished print piece did not match approved proof. I like that smartpress's online order tracking interface that updates the status of jobs and allows an easy way to post questions, proofs & queries. But even with this nice set up, no one bothered to inform me of this alteration to the file, therefore there is no excuse that this happened. **Shrinkwrapping is available as an add-on at an additional fee. This is totally fine--I usually include this due to the quantity I order. The damaged shipment was for a qty of 8.5 x 11, 20-pg booklets. Yes, I ordered shrinkwrapping, and they were shrinkwrapped. The problem with the packaging was in the shipping box itself. Boxes weren't sealed that securely and the corrugated cardboard is not heavy duty or constructed well enough to handle heavy printed matter via shipping & handling. Boxes arrived ripped and split up in the corner. I understand Smartpress has no control over how mail handlers may or may not abuse packages, but it IS in your control to use quality shipping boxes and tape things up securely. This may well be a fluke and the person who packed up my shipment wasn't too thorough, but I just want to call this out to make sure it doesn't happen again or to other clients. Printing is costly and it's pointless if the finished product is perfectly printed, but only to get ruined in transit. I don't care that customer service below claims that they don't do this or don't do that based on company policy. I'm one of your earlier clients, as my review date is the earliest/oldest. If more recent clients are happy with your product/service and give you good ratings, then I'm happy for you. Maybe you guys worked out the kinks and I should be less wary about giving Smartpress another print job to do. What contributed to my disappointment in service or product happened and I have no reason to make any of this up, so the proper response should involve being aware so you can improve your internal processes, rather than blaming the customer or making it seem like the customer is claiming something happened that the company supposedly would "never" do. read more

Smartpress has the most accommodating and kind customer service I've ever dealt with. They worked with me after a color issue arose on a conference notebook and so generously reprinted the books for us. Not only is the customer service top notch, the quality of their printed materials is great. I would recommend them to anyone and everyone. read more

I called to create a custom design and was told to send specs via email so they could get started. After 1 week I sent a followup email as I never received anything from them. It's now been 2 weeks and still NOTHING. I am a business owner and don't have time to chase a company to take my money. Don't waste your time. read more

I ordered my wedding invitations, reception cards, and rsvp cards from Smartpress after designing them myself. We just got them a week ago and the printing and paper quality was excellent. I would recommend them highly to anyone. The straightforward but detailed online pricing estimator was so helpful during the planning process. For the cost of shipping they'll send you a sample pack of paper (great if you're picky about paper feel like I am), and a coupon to apply the shipping cost to your next order. They have tons of paper feel, thickness, and color options. I called once about my hard copy proof and was quickly able to reach the actual person listed on the email updates about my order. Kyle was knowledgeable about printing, easily looked up my order, and answered all my questions to my satisfaction. Short version: Great prices, great paper, and great customer service. read more

Smartpress is awesome. Fantastic customer service. I placed a complicated, custom order and they worked with me to make sure it was printed properly. They went above and beyond to help me with my order. Smartpress is my go-to for printing! They are the best. read more