Top notch service, kind, caring, thorough. My husband was very well cared for. I would choose the…read moreNeptune Society over and over again for my care.

If I could give negative stars, I would! This woman named Sunny sent me an oversized postcard (to…read moreMY name at MY address), inviting me to a dinner and seminar regarding the services Neptune offers. The card encouraged me to invite others who might be interested to attend as well. I made the reservation for myself, my oldest son, and my caregiver for Tuesday, Oct. 6 @ 4:00pm at the Mayan Restaurant in Lacey. Around 2 that afternoon, she called and said: "you've been to one of my seminars before (several years ago) and so has your caregiver (not true; she had never been). If you're each going to buy the plan, you're welcome to come to dinner; if you're just coming to eat, don't bother!" I was appalled at her tone of voice, her attitude, and her accusations that she thought all we were after was a free meal. Needless to say, we did NOT attend and I sent her a text that said she should remove me from her mailing list if she intended to rescind the invitation at the last minute. I also told her we are going to be purchasing a plan from another company and never want to her from her OR Neptune ever again; that we did NOT deserve to be treated that way! Then I blocked her number. I cannot believe salespeople would do that!!!

When my dad passed on Sept 30th he had not made any arrangements for himself. I was concerned about…read morewhat would happen. A co-worker gave me the website for Cremation Society of Washington and I contacted them. Tim and Candace were so great. The whole process was painless and simple. Communication was immediate and friendly. For all pain of losing a parent, finalizing his life turned out the be the least painful. Thank you all so much :)

This was a pleasant experience. I needed to have a relative cremated and was on a very low budget…read more They called me back in a timely manner, gave me a great price for cremation, and came and picked up my loved one quickly. I would recommend these folks to everyone who is looking for cremation and a great price. They were very sympathetic to my state of mind and I didn't need to do anything. Would use them again for all my loved ones.

I am so thankful for your service and people. We experienced our loss on a Sunday morning and…read moredidn't know who or where to go. With one phone call we felt at ease with what to do and where we could take our girl. Once we arrived we were treated with so much kindness and care. Thank you for everything .

They were very caring and considerate in my soul dog's single pet cremation. They allowed me to…read moreschedule my pick up appointment. I'm thankful to have her remains due to their services. I'm grateful for the care and compassion provided. She was the best good girl.

I'm in awe that there's not many positive reviews for WA Cremations Center. This review is purely…read morefor Sasha! Not paid or sponsored by the way. With the circle of life, we all experience a loved ones passing. Sasha was amazing from start to finish! She answered any questions we had, even if they were some odd ones. This was our first "rodeo" on planning a service; so we were completely clueless! Sasha was very knowledgeable, personable and guided us through the entire process. Sasha was very patient and gladly repeated herself. Not only was she dealing with myself, but my other two sisters as well. Due to some family matters, we were on a time crunch. From my initial google search to calling in- the arrangements were all done and complete in 2 days! On the day of, she greeted us and even helped us set up. My family is Buddhist, so we had a service that reflected that. Sasha was respectful and catered to all our needs/wants/wishes. Sasha definitely made a horrible experience a pleasant one. Although I do not wish to go through this experience again, it is inevitable. I would definitely go with WA Cremations Center again because of Sasha! She does an overall fantastic job and is even there for moral support! I will also add that out of the 2 other places we considered- WA Cremations Center was the most affordable.

To say that my dealings with Washington Cremation Center in Kent Washington has been a nightmare is…read morean understatement. I went in there to get a quote for my son to be cremated, only to be told and extensively higher rate then on website. When I came back  to question that higher rate- it was relayed to me that they have another funeral businesses in this facility. I was given the wrong rate- We made an arrangement and my youngest son picked a red urn off the display case that had a little scratch on the lid and said that we wanted one of that color. I was told everything would be ready to pick up by Monday the 21st. After not hearing from the facility, I called on Wednesday the 23rd left a message, in a return call received an hour later. Melissa told me that my son's remains were ready to pick up but they were waiting for the death certificate from the medical examiner's office they should have it by the end of the day and that I was okay to come by Thursday morning to pick up. Thursday afternoon the 24th, at 1 in the afternoon I pick up my son's remains, that were placed in the display urn with the scratch on it, and informed that the death certificate would not be available for 17 weeks but they could mail me a pending maybe Friday!!!! Why I was told something completely opposite- no one could tell me :( I was given misinformation over and over again. This is a horrible thing for somebody who's lost a child to have to deal with, and there is no way that I would ever recommend anybody to use this service. Then you place my son's remains in a USED DISPLAY URN !!! Are you serious!!!!! What the hell is wrong with people? Making a buck THAT IMPORTANT??. Toni Mills

This update is more about who we got on the phone to have an elderly pet that passed cremated…read more Whoever answered on the phone while trying to get a cremation time set up seemed very put out that she even had to answer the phone. She was highly noncommittal to us coming that night or even the next day to make arrangements. She said that maybe somebody would be in the office and maybe nobody would because they were just so very busy. It didn't help that she was distracted the whole time on the phone making her responses very unclear to our questions. She could've said "no" that they were too booked but she wasn't committed to saying that either. Perhaps the cemetery changed management which resulted in this service decline. At any rate we went with a different company which resulted in a positive outcome to a somber situation.

This cemetery is right across the street from my dad's house. It is a cool old cemetery that is…read morevery well kept. I think most of the graves here are very old as there is never many visitors. They have a huge crypt which my dad has already reserved a space in for his ashes and a very efficient crematorium onsite. There is also an interesting derelict area of the graveyard that may contain the remains of historic Figures from Tacoma's sordid past.

The funeral director named Danielle was nice to work with when we sat to make arrangements, but…read morethen every other aspect of customer service was two thumbs down. It began when two people came to retrieve my loved one's body...a woman with the sides of her hair shaved arrived to help the young Black man who waited soberly for her. Then they wrapped the precious body and wheeled her out to the hearse that the man was driving, and then woman started to walk to her personal car. My family was literally standing in the street--dumbstruck with grief to watch the body being taken away--and the woman turned back and was talking and laughing loudly with the man. I was appalled--clearly this is just a job to her and that the sorrow of the moment isn't occur to her or matter to her. A few days later when I found out that the funeral home would be receiving my loved one's ashes at some point that day, I wanted to pick them up as soon as I could to bring them home...the woman at the funeral home said, "Tomorrow morning would be better." I thought, better for who?!!? I wanted her ashes with me overnight, not sitting in a funeral home!! Was that really so hard to understand??!! Couldn't the person have tried to be more present and empathic for a grieving family?? The woman said that she would call me when she knew the ashes would be arriving from the crematorium, but she didn't call and I didn't want them to close at 5 o'clock without getting the ashes so I went to the funeral home at 4 o'clock and waited for the person to arrive which was close to 5 o'clock. When the man arrived with our loved one's remains, he came in the door schlepping our beloved's ashes with armfuls of plastic bags and started talking with the other man at the funeral home (who had seen me and my father waiting for an hour) about cheeseburgers. The man should have immediately interrupted the meaningless conversation and straightaway brought the ashes to us, but instead I stood at the office door listening to them talk about cheeseburgers. I literally had to interrupt them and ask, "Do you have the ashes?" They didn't have them in the wooden urn so I had to go back the next morning to get the urn and also to point out that the small ceramic urn we had already bought had a chip on the lid. But the most disappointing part was that when I went back the next morning to have everything made right, the woman helping me had the gall to say, "That's why I told you to come this morning and not last night." It was the women who shouted with laughter when my loved one's body was being driven away in a hearse. If you want your agonizing experience of arranging for the death services of someone you don't want to live without, go somewhere else. Gaffney Funeral Home and Scanlin Funeral Home have better ratings and reviews.

Sarah and Nicky took very good care of my father until I could arrive in Washington. We were able…read moreto get everything started over the phone. My father had passed alone in his apartment. The funeral home had the foresight to look around and find his important papers and wallet which made my life much easier with the death certificate and all the other million things needed to do when a loved one passes. They are very honest, as well. They found money on him which they applied to the cremation services. The price was very good. They bundle a cremation package which includes the death certificate, his transportation, their services etc. Also, they worked hard to get my dad's death certificate for me before I left Washington, which I did not expect. I was only in town 3 1/2 days to clean out his apartment and had it in hand before boarding my plane. Most importantly, they comforted me during this difficult time. They always took my calls and I sometimes spoke to them 3-4 times a day. They also kept me formed via email before I arrived. They treated my father with respect and dignity and me with kindness Thank you so much Sarah and Nicky. I really don't know how I would have gotten through that week if it was anyone else.

My family has used Curnow in the past with the loss of my grandfather and though the company had…read moretransferred ownership to a new owner, I can't say that I'm disappointed. The professionalism was on par, yet the whole team was beyond kind and empathetic to each family on the human element needed for these delicate situations. We lost my uncle suddenly and it was not only a shocker for my family, but for my 92 year old grandmother who witnessed it all. The need for understanding and delicacy was at it's utmost best- allowing me to handle most of the business to relieve that stress off my grandmother. They were always there when I needed clarification or help on both scheduling for my grandmother's church mass and the Military funeral that would follow same day that is complicated with getting scheduled in the first place. Hayley was our director and I must say, she was the kindest and most positive person I was fortunate to have helping out with my family. I use the word positive because she was reassuring and so sweet when I needed things or clarification asap. She didn't hesitate to give me her cell and to let me bug her anytime while she was still being attentive to other families. It has to be a difficult job to deal with grieving families day to day and still keep the utmost professionalism and sensitive to each person's needs. She went up and beyond with making sure I had things for the memorial that I didn't even think of, no hesitation. Ashley was so fantastic to assist in anyway she could when Hayley was unavailable. I met with her a few times and the kindness she displayed, I don't even have words for. I appreciate them so much, that as much as I don't want to think about losing a family member, I would work with them in the future no matter what. My mother baked them a 10 lb cheesecake as her way of "tipping" and saying thank you for making such a difficult and heartbreaking loss easier than we even could imagine. That is how much she was happy her experience with them. I highly recommend this team hands down.

It's terrible to be dealing with the death of a loved one and then you have to chase after your…read morefuneral director to respond and help you! Heather Lyons doesn't call you back or respond well to emails. It so super frustrating & makes this difficult time worse. I've told her she needs to improve her communication, but either she doesn't get it or doesn't care! If the business owner reads this, please show some empathy & see what you can do. Ask her to answer the questions in my email. Is it really so hard?

I dont know where to start , Too many kind words to speak of about Firlane. When I lost my love…read moresuddenly and not knowing what to do as we never do when losing someone we love. I reached out to Firlane and they helped me with the whole process every step of the way . They made me feel like family, Dont know how would have done it without them, My mother , grandmother and Uncle as well as many friends are burried there since the 1960s. Cannot thank the whole staff enough!!! A million stars for me!!!!

My sister wrote a check to pay for services on an account the bank had closed. She wrote…read moreA check on a different account but Fir Lane charged $250 for the reprocessing. I would not ever use them except my parents had purchased lots there years ago. Disgusted. Do not recommend.