Top notch service, kind, caring, thorough. My husband was very well cared for. I would choose the Neptune Society over and over again for my care. read more

If I could give negative stars, I would! This woman named Sunny sent me an oversized postcard (to MY name at MY address), inviting me to a dinner and seminar regarding the services Neptune offers. The card encouraged me to invite others who might be interested to attend as well. I made the reservation for myself, my oldest son, and my caregiver for Tuesday, Oct. 6 @ 4:00pm at the Mayan Restaurant in Lacey. Around 2 that afternoon, she called and said: "you've been to one of my seminars before (several years ago) and so has your caregiver (not true; she had never been). If you're each going to buy the plan, you're welcome to come to dinner; if you're just coming to eat, don't bother!" I was appalled at her tone of voice, her attitude, and her accusations that she thought all we were after was a free meal. Needless to say, we did NOT attend and I sent her a text that said she should remove me from her mailing list if she intended to rescind the invitation at the last minute. I also told her we are going to be purchasing a plan from another company and never want to her from her OR Neptune ever again; that we did NOT deserve to be treated that way! Then I blocked her number. I cannot believe salespeople would do that!!! read more

My 96-year-old father just passed away, and the team at Neptune could not have made things any easier for us. The communication was top-notch and super friendly. Truly great people working at this office. read more

Well, all I can say is we needed cremation services for a friend who died unexpectedly. We called about 6-8 crematory's including Neptune Society and I was shocked because their quote was the most expensive with a quote of over $2000. Not a value price as they say. read more

They tried as my husband lay dying to pull the bs of paperwork needed on 30 minutes and then added an unasked for and unwanted urn deposit. Without my son being a lawyer we would have had a horrible time getting our $400 back. plus tey certainly not meeting any promptness others have described . Disgusting company I would rate a zero if I could. Avoid read more

The Neptune Society did an excellent job of information and being very empathetic to my situation I was married to my wife Nora Elaine Oxford for 61 years she was my everything. She contracted sepsis which I did not know how deadly the disease was. Nora was a beautiful woman and spouse and partner I miss here every day. It took a while for the sepsis to claim Nora and when she passed the Neptune Society moved in to make the arrangements as simple and as smooth as possible especially the Funeral Director Annie Forrester, she was excellent and certainly made my journey a great deal easier. There was incredible value using Neptune Society. read more

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The service we received from John was good, sensitive and thorough. Without hesitation, I recommend the Neptune Society in Tacoma.

My father who had a pre-paid contract with the Neptune Society recently passed away in Longview, and we called the Neptune Society and two female staff members soon showed up. We were very impressed with the compassion and dignity and respect that they showed to my father and to all of us. I only wish that I had gotten their names so that their efforts could be recognized by the Neptune Society. They really helped soothe things over for us at a difficult time. read more

The details of my wife's cremation were handled by Michael Thulin of the Tacoma office. Michael was most sensitive, caring and professional at a highly sensitive time. He anticipated my every question and need and I would definitely recommend his assistance to anyone in these trying circumstances. read more

Brad Lasham has been my contact at The Neptune Society since my husband passed September 8, 2024.  From the very first contact, Brad was everything you could want one of your advisers, for lack of a better title, to be. At an extremely difficult time for me, he was kind, compassionate and patient.  He thoroughly explained the options available and followed through on every issue.   I sent him a minimum of fifteen emails since our initial "meeting" and he responded promptly to all of them.  When I had trouble with the Dignity Memorial notice for my husband, Brad assisted in many multiple changes and edits.   At such an emotional and challenging time, Brad's caring concern was most comforting and welcome. read more

During the biggest loss of my life, Michael Thulin was a blessing. He guided me through everything, at my pace, and answered every question. He and his team went above and beyond, meeting every request I made. I wish that no person ever be in need of their services, but if you do please let this establishment handle your loved one. read more

Fabulous treatment when we did have a death; patient, thorough, kind, and knowledgeable. Almost everything I asked the rep said "Oh we take care of that." Quick to respond to calls or emails. I could not be more pleased. We prepaid yrs ago for both of our cremations and I am so glad that we did. I heartily recommend. read more

Bradley was great to deal with he was polite and was caring about my aunts passing. Any requests were done with no hesitation. Was a great experience considering the situation read more

Neptune Society buys mailing list and doesn't check to see if the person they are sending to is alive or DEAD! My step mom has been Dead and cremated since October 2016 and has never even lived at my address. It's wrong of them to not do their homework and see if someone is already dead or not. Thanks for stirring up memories! read more

Never, ever. Unless you don't mind spending hundreds of dollars for a service you don't want and will not use, run. away. They sell a "package" that includes every scenario possible (spreading ashes in the ocean - $500.00) A box for the ashes, mailing remains to various places ($349 each time they stick it in the mail) People, beware, this place is all about getting money, money, money. ps. You still owe "coroners fee" after all is said and done. read more

John Van De Water was extremely helpful with the entire process of my father's cremation. He gave me advice on contacting social security for my mother and gave me other valuable information. I can't recommend John and the Tacoma Neptune Society enough! Kathy Hughes read more

My husband and I purchased cremation plans from Neptune about 14 years ago. The process was simple and understandable. The pricing was clear, just say no to any add-ons that you don't want. We did add the anywhere in the world option because we were traveling frequently. Before my husband actually passed away in September, be notified Neptune that his passing was imminent. Then when he passed at home with Hospice, Neptune was notified and were there in less than 2 hours to pick him up. Michael, in Tacoma, called me, gave me a time line for what would happen and then followed through until everything last thing was done. read more

Thank you to the Tacoma office for all your help and support during a very difficult decision for pre planning. Your patience and dedication to answering my questions and follow up questions are appreciated! read more

My elderly mom had paid for cremation services with Neptune 18 years ago. All it took was a phone call and they got the ball rolling without trying to upsell me on anything (which I expected them to do). Everything was done professionally and compassionately. All emails were responded to right away; all questions answered without being made to feel like a nuisance. Annie was kind and caring, and when we went to pick up the remains, the room was full of expensive urns and jewelry, but thankfully she didn't even ask if we wanted to get anything. I appreciated that so much. The prices were displayed so I could look at stuff without needing to ask questions. My mom did us a huge service by prepaying for her cremation. What an overwhelming task it would've been to make all those decisions in the midst of grieving. Thanks, best mama ever. read more

If the company does not put their name on the outside of there mailings, in my opinion, is a scam. Don't do business with people that hide who they are. I have been diagnosed with a degenerative disease, and I would like the option to never hear from them again. Morbidly, when you are diagnosed, your name is sold. The fact that the prey on people like vultures is disgusting. read more

My Uncle passed away recently. And as I was talking to my cousin about that day he passed, she told me that the people/agency that my Auntie and Uncle went with (Neptune) were very kind,professional,caring, patient and understanding that this was a hard and painful time for them as all passing's are. They treated my Aunt with the upmost respect and respected the wishes of the family members who were there. I wanted to reach out to you to Thank You for everything you did for my family that day! My Uncle Buck was a fighter to the end. Cancer may have taken his body but not his heart and soul. He would have been grateful to you as well. Again Thank You!! read more

The Tacoma team met all of my expectations. My wife and I are from Spokane but my wife was getting cancer treatment at Hutch (formerly Seattle Cancer Care Alliance) for 5 weeks. Thankfully, we had Neptune prepaid and included the out of area package. Cindy passed, Neptune was contacted and everything was quickly arranged. Communication was quick and continuous until they had all the info needed. They shipped flag, box and urn so Cindy could have her full military honors. I highly recommend you take care of arrangements before you need them. It took a lot of stress off her passing so I could get back to Spokane quickly knowing Neptune was taking care of the hard details. read more

My opinion this place is a scam my dear friend is being held wherever they hold the bodies not cremated yet and he died on November 17 he had opened it two plans and has been paying on them for 2 years and somehow still owes exactly what the plan was for it doesn't make any sense so they're holding his body won't let his wife have it and have not done anything with it appropriately for a minute they didn't even know where it was I am so beyond livid right now how dare they treat her like this when she's going through so much pain already losing her husband I'm reviewing for Neptune Society in tacoma read more

Very professional, courteous and understanding staff. I live several states away from Tacoma, WA. and they handled all the arrangements for our loved one that passed away. very satisfied with their service during this sad experience. read more

End of Life is devastating. It leaves you broken and the process can be overwhelming. Adam and his team at the Tacoma Neptune Society were stellar after the passing of my Mom. They were incredibly kind, patience and professional. At a time when I was at my worst, they were absolutely incredible. I would highly recommend making arrangements ahead of time. My Mom made her plans known and made arrangements through Neptune 15 years ago. This was a gift I never truly appreciated until I was in the moment. I am grateful to her and to the Tacoma Neptune team. read more

I sat through a free-lunch seminar for another company and was appalled by the hard sale program. The moment ANY company says, 'And if you buy RIGHT now, I can discount....", I know that it is a scam. So I went to the Neptune website expecting to find clear pricing and services. Instead, I am expected to schedule a meeting or sign up for a lunch meeting. I am guessing that the pricing is based on my zip code. So I wrote to Marco Markin, CEO, Neptune Society Corporate Office 100 NW 70th Avenue, Suite 100,Plantation, Florida 33317 asking for information and prices. Three weeks later I have not received a reply or even an email. Probably because the company is a scam. Either be transparent about your pricing and services or shut down. read more

First of all, I can only mainly speak to the personal service I received from them. My dad purchased a plan from them years ago that paid for all but the urn. We contacted them when my dad passed at an adult family home. The individual that came out to pick up my dad was very professional and considerate. The agent for the company took care of the necessary county notification and was ready to provide additional support. I was happy and pleased with their service. read more

purchased two cremation contracts thru Neptune, manners in which Neptune handled my fathers death, was devastating...... we will be cancelling the second contract that was purchased for my mother. read more

My parents signed up with the Neptune Society in Southern California back in the mid-1990s. My father died in 2013 and my Step-Mom a few weeks ago, here in Seattle. I found a receipt from the Neptune Society among her records, so I called my local chapter, the day she died (1/18/2021). Within hours, the hardest logistical aspect of caring for my Step-Mom's body, was swiftly, and professional cared for. The representative was organized and very compassionate. The Neptune Society made caring for my Step-Mom immediately after her death, much less painful than it could have been. I am grateful that my parents planned ahead and chose the Neptune Society. read more

We received good service from the company. My mom prepaid her cremation services many years ago. As promised it didn't cost us anything more and the funeral director was kind and helpful. read more

Today in the mail I received a letter for my father ( who does not live with me or even in Washington State ) from Neptune Society. It said it was a neighborhood survey. Their tag line as soon as you open the letter is Cremation, Today's sensible choice. My father was diagnosed with lung cancer about 1 month ago. The only place that has my address listed as his mailing address is the cancer center. I think it is in horrible taste to send a mailer pushing cremation after death to a person just diagnosed with cancer. To send some one this propaganda " disguised" as a community survey. Anyone being diagnosed with a possibly terminal disease should not be getting mailers pushing them to choose cremation. They are preparing for the fight of their life and you are telling them they are gonna lose. Shame on your marketing team read more

It's rude to continue sending unsolicited mailing about your service.. It's deceiving to not show the sender's name. I've recognized the mailing address now and recycle without opening. Will never use a company so insensitive and deceptive. read more

My dad purchased a plan with the Neptune Society many years ago, and then passed away last month after a good long life. He wasn't organized in the slightest with most of his affairs, but this aspect of his passing was well chosen. For years he has said to me "If anything happens just call Neptune". I had the number in my directory, so when he passed it was a simple phone call. In addition we called several times prior to his passing to ask about details and the customer service folks were extremely helpful. Their treatment of him (and us) during the whole process was professional, respectful, and seriously helpful. read more

Service was thorough. Made contact with information I didn't know I needed. What a help that was. All employees were very considerate at all times. Considering the issue of covid, and who knows how many deaths take place daily, and are scheduled for cremation, my loved ones remains returned when they estimated they would. read more

The Neptune Society offers a valuable service to the community. Many of us want to pass knowing our family will be cared for and our final arrangements will be stress free. Neptune did this for us. Adam Horton was very kind and patient with my mother after she lost her husband, making special arrangements to work through the process. Thank you. read more

Nothing but trouble from the start. First there was a "glitch" in their system that prevented paperwork from being completed. Then there was confusion regarding the invoice. They never adequately explained it to us. Then, and this is the most upsetting part, we have just been notified that my dad has been laying in cold storage for almost two weeks because 1) they couldn't get the death certificate signed...I called the doctor and he it within hours and 2) now they say they had a problem at the crematorium and he's not been cremated yet. Hard enough to lose my dad but so awful to think about him laying around for weeks while they try to do the job we paid them good money for. It's a tough enough time without having a horrible visual of a loved one just being stored while they flounder to get the job done. I will not use them nor will I recommend them. read more

My mother and father purchased Neptune service years ago. They past away 3 weeks ago and 1 1/2 years ago, respectively. I contacted the Neptune Society at the hospital. A simple phone call in a terrible time. Both in middle of the night. They answered on the first ring and they had my parents information at their finger tips. They were at the hospital within 1 hour. Called me the next day and explained everything I needed. Took care of every detail as my parents has planned and paid for years before. No hidden fees, did not ask for a dime more than what my parents had paid years before. Even delivering Death Cert to my home. I would recommend them 1000 times over.100% satisfied. read more

All I have to say is they were absolutely wonderful! Went onto the website so I knew exactly what I needed to have ready when I spoke with someone. They were extremely kind to my family. Most importantly my mother. My father had passed and they made it as easy as it could be which was very needed during a difficult time. I highly recommend them! read more

I want to thank Adam Horton and his team in Tacoma for taking great care of my family after the passing of my father in law. I don't know what we would have done without your care and service. It's never easy losing a family member but you made it as easy on us as possible.. Thank you... read more

My mother passed in January of 2012. She and Dad (who passed 3 years prior to her) both had contracts with Neptune. Mom had no problems with Dad, and she showed me where her urn was and left instructions with me as to what to do regarding her eventual passing. When that happened I had to fly up from Reno, NV. Upon arrival at Sea Tac I rented a car, went to the hospital and claimed her possessions. I notified the hospital that Neptune would be picking up her body. I then contacted Neptune and gave them the details. A couple of days later they called me and told me to come to the Tacoma office with the urn. At that time I was offered the opportunity to view her and say goodbye. I gave them her urn and left. Yes it's true regarding the death certificate - you have to go and hammer the people at the place that issues them to expedite the certificate. Since I was the executor and next of kin to her and Dad's estate, and lived 900 miles away, I had a limited amount of time to access all bank accounts, CD's, stock transfers, etc, none of which can be done without a death cert. YOU have to notify Neptune that they passed if they don't have their Neptune card in their personal possession, so don't blame Neptune for that. If I hadn't been there to constantly harangue the government office, it would have been a couple of weeks before the death cert was issued. Now Mom and Dad are together in their wall at Tahoma National Cemetery. I had to leave before interment, but Neptune took care of all the details. We were so impressed, we took some of our inheritance and bought our own reservations with them. We have our urns (our future condos I call them) in the closet and when we pass, our kin know where they are and what to do. Point is, you have to let your family know about these details before hand so they can be ready. In other words, the deceased must be RESPONSIBLE to let you know what to do when the time comes. No one likes to talk about it, but you must have that conversation. Don't blame someone else when you or your deceased love one didn't do their job and left you hanging in the dark. read more