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    Affordable Cremation & Funeral Center - Roseville

    Affordable Cremation & Funeral Center - Roseville

    (19 reviews)

    My mother passed away on January 8th, today is February 4th and I still don't know when I can pick…read moreup my moms ashes. I can't seem to get past the answering service. By the evening of January 8th, I spoke with someone and was told to call back Monday as they are closed over the weekend. I called back first thing Monday morning and thought it was quite an easy process. I spoke with a friendly male, he got all of my information and told me that once my brother signed the forms he would call me for payment. That call never came. I was also told that I didn't need to call the hospital, they would make the arrangements. To their (kinda) defense, there was a Covid issue in the Roseville office and the employees were working from home. I'm not exactly sure how that changed anything, especially because I'm trying to coordinate this from my home in Texas. On Tuesday, I called three times and did not receive a call back. My brother had not yet received any paperwork. On Thursday I received a call back and was given different information by a different employee. They sent paperwork via email to both my brother and myself. I was told that once it was signed, they would call back for payment. She said that the process would take no longer than 10 days starting from the day I first spoke to someone. (Again, it's been almost 30 days) We both signed it right away. I did not receive a call back. On Friday, i called and left a message after I received a call from the hospital letting me know that they didn't receive a call from the funeral home. I did receive a call back and I paid. I was told everything was done and they'd call with any questions otherwise they would call when we could pick up my moms ashes. I stopped taking notes of all of the times I've spoken with this company. It's been a very stressful and frustrating situation. I cannot tell you how many times that I've had to repeat the same information. Thankfully, each and every person (other than the answering service) has been very kind. So kindness is not the issue. It's the lack of communication. It's so very hard to get in touch with anyone or to get a call back. If I still lived in Roseville, I'd just pop in, but I live thousands of miles away. All I want is to be able to tell my brother to pick up our moms ashes. Luckily, we are doing her celebration of life closer to the summer. I can't imagine the stress that I would've been under if I were to have a service within two weeks of her passing. Also, I understand that these are crazy times and things will take longer than normal. But should it take a month?

    Terrible experience. When you're dealing with a death in the family the last thing you need is to…read moredeal with bad customer service and misinformation. Called off the good reviews and was assured my father would be picked up by Wednesday or Thursday. Was called today (Thursday) to be told I wouldn't even have paperwork to docusign until Friday morning and they wouldn't be able to get my father's body from the hospital until next week. Not to mention 14 business days after they got him to do the cremation and have the death certificate which I was never told until today. I asked the representative how it was 2:00pm today but I wouldn't have the documents until tomorrow morning to sign. She advised me she was filling in since everyone there no longer worked there. I decided to call another funeral and crematory. They were so helpful and got the documents to me within 15 minutes to sign. They are already on their way out to get my father. Based on my experience I would highly recommend not using affordable cremation. Do your research and find a company that cares.

    Tulip Cremation

    Tulip Cremation

    (175 reviews)

    Financial District

    The Service is good. The price is good and stress free for first time to deal with sadness…read moresituation. Highly recommend Tulip Cremation!

    Obviously this is emotional, my mom died. I was referred to…read moreTulip and at first they were super. I had a specific outreach person to go to, they were kind and explained to me what would happen. They said I could get the death certificates myself, or they could do it but it would take six weeks. When she died on 12/14 they were contacted and i was told she would be cremated within a couple weeks. around 12/18 i got an email that she had been intaken and the cremation would happen within a couple weeks. the next monday I got a notification from USPS that she was being delivered that week, in the middle of the holidays, well before i was emotionally prepared for it. I called Tulip and got a lot of apologies, they assume the Crematorium wanted to get it done before the holiday; i did not appreciate it. then, although i did all the paperwork correctly, the county sent back my request for death certificates. not Tulip's fault, but when i said i'd just wait six more weeks at this point and could they please do it, is when they let me know there was a $100 charge. I asked if they wouldn't wave it, since they sent my mom's ashes early, during the holidays, and they said no they couldn't. considering i'd already given them so much money and they'd made my holiday's worse, it would have been really kind and i would not be here writing this negative review. find someone who cares to take care of your loved one, this company only cares about money. oh they also told me they had resources for the bereved, but it's just a page of articles. google is better.

    Smart Cremation - cremationservices - Updated May 2026

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