Called the evening before shortly before close to confirm the car I was interested in was still available and there for me to look at, and was told it was. Drive over an hour there and arrive shortly after they open the next morning, to find out the car is not there for me to look at - it had been given out as a loaner vehicle. Salesman as well as general manager apologize and repeatedly tell me they will make it up to me. Satisfied with the way they handled the situation, I make the trip there again the following Saturday, and then went home to discuss with my spouse. Monday morning I reach out to them to discuss pricing, and it takes them until Wednesday evening to even be bothered to talk with me. When they finally do call, they aren't even willing to counter my offer. Only thing they are willing to offer is to check with multiple banks regarding financing- something I can easily do myself. Lesson I learned the hard way: Don't believe anything they have to say, since when it comes time to backing up their promises they fail to do so. read more

Bait and switch! Save your time and money. Found car on CARFAX. Filled out inquiry. Got a call within an hour and scheduled an appointment to test drive. Car looked decent. Said we would have a quick lunch and would come back to discuss the car. Pulled up and before we walked in ... guess what? The car was SOLD. Sold within 35 minutes. Really? Yes. "Deal has been in the works for a couple of weeks online" ... Sure. As we're leaving they asked us if we were interested in an older, higher priced car. Classic bait & switch. read more

Looked at a vehicle yesterday. Called back today and negotiated price. After we agreed upon price and I was headed to the dealership to finalize the salesman changed the agreed upon condition of the vehicle (certain parts were missing from the interior that they agreed to replace). They apparently did not like the negotiated price that they agreed to. Do not do business with them unless you want to deal with a bait and switch. Salesman didn't seem to have the authority to make a deal even though he wanted to. They will get the money for the car they are selling but they won't get it from me. read more

Very poor service Drove 90 mins to buy a truck today . Spoke with Liz on several occasions over several days about this truck . Made an appointment with her and she didnt feel that it was worth her time to sell me a truck . even stopped in middle of sale to give a different customer a test drive while I waited in sales office for her to come back and do my paper work and I had cash in Hand and she wouldn- didnt have time for me When I told her I was going someplace else then she wanted to try and get somethihing done NO DICE LIZ I Left and wont be back read more

Stay far away here! I brought a Tahoe at the end of March 2019 and my transmission went out October 17, 2019. I've called over 20 times to speak to the general manager I have yet received a callback this place is a rip off they just want your money and that's all they do not care about you only your money be aware stay far away now I am having to get a lawyer to handle this situation for me. read more

Will never buy a car from this dealership. Called and asked about a car and they set up an appointment. Drove an hour from home and when we arrived we were told they sold the car 4 days earlier. Very unprofessional!! Talk about a bait and switch dealership!! Thanks Jeanette for wasting our time. read more

I did my research before I came and seen the negative reviews. I am mechanically inclined and have ought and sold several cars in my time. That being said there was a particular BMW I was after and smart Chevrolet had it available. I never called I just googled what time they opened and showed up. Salesman was great the car checked out visually to my standards and the price was right. After purchasing the car I took it to my local BMW dealer for a scheduled tune up. Everything was in working order. This dealer saved me 4,100 on the car I picked out compared to other dealers. People saying they are crooks... that I don't get. read more

Bottom line: They buy cars from northeast, most have significant rust. Not the friendliest salesman. I recently visited this dealership to purchase a used 2005 Nissan Titan they posted on Craigslist. The vehicle looked very nice in pictures and the price sounded very reasonable. So I called and talked with a salesman (William) about finalizing a price and a time to drive up to purchase the vehicle. My father and I drove 3.5hrs from Greenville SC to pick up what we thought was a great truck. As we pulled in the truck looked great but after approaching the front of the truck I noticed the front tow hooks were very rusted. As I continued to inspect the truck I discovered rust everywhere. You could pull 2in pieces of rusted metal off of the trail or hitch. You could see where they tried painting over most of it but there was too much of it. It was so rusted you could not even pull open a storage compartment on the rear of the truck. It turns they bought the truck at auction in New York, where it's been for the last 10 yrs, which explains all the rust. The salesman was quiet nearly the entire time and had very limited knowledge of the vehicle when asked questions. BE VERY CREFUL BUYING FROM HERE! I looked around at a half dozen other trucks and all had rust. None as significant as the one I looked at but still a fair amount. I'm sure they buy most of there cars from the northeast to maximize profit. Good for them, bad for you. read more

Very poor customer service Purchased a Linc on a Friday and the next day we noticed that the floor mats were missing. (They had paper over the floors when we were inspecting the veh and on the drive home that night). Called back Monday @4pm and left a message. Tuesday around 4pm had not received a call back so I called and spoke with our sales rep. He informed us that the veh did not come with floor mats and we bought it as is. I asked him to speak with his boss and see if they would buy us some. It was my opinion that the veh should have come with floor mats. He called back later and said that the boss would not buy any. I asked him if he was willing to lose a customer over $99 worth of floor mats, he apologized and said they would not do it. I let him know that I would give them a negative review as a result of their decision. Later that evening the General mgr called, he was very angry and was very negative toward me because of my saying I would post a negative review, he said that he was going to give me $15-20 toward some floors mats but since I threatened to write a negative review that he was pulling that offer. I told him no-one offered that, the last call from them told me no. He was yelling at me and when I asked him to stop yelling he said "I have three people in my office that will testify that I am not yelling at you". But he was yelling. His voice was raised and he would not let me say anything. It was a very uncomfortable conversation. He said that I was threatening his family and threatening to take food off his table by posting a negative review. He mocked me when I told him that I would have turned down the $15-20 that I did not want floor mats from Walmart that I wanted the $99 ones from Linc. The proper ones that go in the Veh. He said I guess you would also want a paint job as well. The conversation was going nowhere. At the end of the conversation prior to me hanging up he said that if I was ever in Madison NC I should look him up that he would love to meet me and give me a free oil change. I took it as a personal threat. I hung up after that. read more

Their add e-bay on a used Lexus said Warranty....they were deceiving to say the least......the Factory Warranty was passed due 14,000 miles ago..they lied .....I called another dealer said that was deceptive advertisement... read more

Be very careful! I bought truck off of internet from Smart Chevrolet and immediately had serious problems, after having about 5 weeks I have spent about $5,000 for repairs and will need to spend about $3-4,000 more just to be a serviceable vehicle. They had patched up each major problem it had before selling to me as a truck in " great shape". Do not buy any vehicle from these guys without having checked out completely first!!! read more

Beware!!!! These folks are not great to do business with I have a blown engine to prove it!

These people are the biggest crooks in the business. They accepted a stolen vehicle from a neighbor of ours (with a title that was never signed in front of a notary) and immediately sold it to another unsuspecting person. There was a few minor problems with my former vehicle (minivan) that we discussed with the animal that took it from us but I doubt that he informed the dealership of any problems. I was never paid for my vehicle by the 'animal' that was supposed to purchase my vehicle and he traded it on a white pickup truck that has now been burnt to a crisp. I wouldn't buy fertilizer from these people although that's what they're obviously in business to sell. read more

I would rate then a negative 5,000,900 if I could. I bought a new Camaro from Smart Chevrolet on the 29th of August.  I drove it for thirty days and went in person to the dealership on the 28th of September to make my car payment in person because the dealership said the finance company couldn't verify my income so they were going to have to switch lenders and I'd need to fill out more paperwork. I went to the dealership with my pocket pen recorder recording because it all seemed a little fishy to me at this point especially given my father who is always right with his gut feeling said he didn't feel good about the whole situation.  So I  was hoping for the best but just in case there was anything shady I would have proof and eliminate the possibility of "He said,you she said" crap. Besides I wasn't sure who to make my check out to for my first car payment Since strangely enough I was going to be switching to a new lender.  Weird. When I arrived at the dealership I quickly realized it was a ruse to get me there and instead of signing paperwork, I was accused by the crooked General Manager of submitting fraudulent paystubs.  Quite rudely he said I had to options.  I return the car and he'd give me back my $5000 deposit on the spot himself.  My other option according to him was to not return the car and he'd repo it and I wouldn't get anything.  Furious of what this dickhead was accusing me of in the first place which was completely false to begin with I said, "Sure. No problem. I'll bring it back tomorrow."  I came home and called the finance company to hear how my stubs were fraudulent when I knew they weren't.   The representative at the finance company told me a completely different story and said they only denied the loan because they were unable to verify my income because no one from my small business had returned their call.  Yes since my paystubs were generic and printed from internet, they needed to verify with a company representative. I explained that my company was small and still handwrites checks hence the generic stubs (which the salesman from Smart Chevrolet himself told me where to go online to generate them in the first place. "We do it all the time for so small business buyers," he said.)  The representative at the finance company apologized for not being able to verify my income and thus denying the loan. I said not to worry I just wanted my dealings with this shady business to end and told him I'm sure the next place I went to but a car would use them and they could approve the next one. We laughed and hung up. At this point totally not trusting Smart Chevrolet, I armed myself again with my pocket pen camera and returned the car. After the sales manager got the keys to inspect it and commented how it was shiner than when I left the lot with it, the general Manager said he wouldn't be giving me a check today because he needed to check with the owner to see how much they had spent retaking possession of the car and IF there was any left, he'd cut me the check then. I calmly reminded him of our agreement from the previous day and told him I fulfilled my portion. I reminded him he said he'd give me my down payment back in full upon delivery and with a smirky fat face he said, " I changed my mind."  I reminded him I put $5000 in cash down and promised him I would get my money back.  As I left his office Rick Smith said to his little finance sidekick, "that fag ain't gonna do nothing." I bit my tongue and calmly continued for the door, trying to convince myself that didn't just happen. I didn't cause a scene but instead went straight to the sales manager (who sold me the car to begin with) and made damn sure I got him verifying what I had put 5000 down and what I was due it back. He promised me I would be getting it all back and assured me that it was just that the owner wasn't there to sign the check and the GM just wouldn't admit that to me. Rick Smith the GM, had told me to give him a day to get it ready so I politely and patiently waited a day to get it ready.  Today I called up there to speak with Justin, the Sales manager first because I didn't want to deal with Rick, the pompous homophobic asshole.  Obviously my patience in dealing with a thief had concluded.  Justin asked me to give him 5 minutes and call him back.  So I called back 5 minutes later and allegedly Justin had spoken with the GM and said I just needed to talk to the GM directly.  His tone had began to change at this point so I said fine, I'll talk to Rick. He told me he wasn't giving me my money and to get a lawyer. read more

Dishonest, Unorganized.. Purchased Online..Beware of That!! We purchased a used truck, paint and body in immaculate condition. Many questions asked because of buying online. We sent the Full Asking Price plus Delivery, we waited almost a week for them to overnight the paperwork to sign. Once they found it still sitting on someone's desk. We had spoken to 3or 4 people who had no clue. Finally we were delivered the truck, there were no bulbs in the headlights and the headlights did not even work!! They cut the rearview camera off and tucked the wiring to install the temp tag.. seriously??!! Then the roof of the truck did not match the rest of the paint.. it was cracked and rusted, the was not disclosed during questioning and the picture we requested was a distant so you could not see the damage. The "Sales Manager Chris Avitala" was going to fix it all after many phone and email exchanges. Once the invoices were received and promises of making it right, no communication has been acknowledged. They will not return or accept calls. Have taken it to the BBB, but dont think they really care about their business! As a business owner myself.. I know reviews are a large part of how people come to you or dont. So.. since they are unwilling to stand by their word... hopefully this will help others make a different choice. A $4000 refund for repairs is much better than the 5-6 or more sales that you lose from a bad reviews! read more

They gave me a great deal on a new vehicle which many other dealerships failed to do before them. Smart Chevrolet didn't fall short of my expectations in any shape, way, or form. The process for getting my new car on the road was hardly anything to worry about. Very professional car dealership and I would recommend. read more

Do not buy a car from this place. I can only assume that they turn around junkers for a profit, based on my experience. We bought a hybrid Tahoe from them, and when we got home we realized all four door lock actuators were shot, a $600 fix. They were completely aware of this problem, because it requires you to manually crawl into the car and unlock each door, so someone had to do this to show me the car. They did not disclose this to me, and I I didn't find out until the next morning when I went to unlock the car at home. They also sold it to me with a depleted hybrid battery, a $4200 bill to have repaired, and refuse to do anything about it. I asked if I could have the hybrid system checked before purchase and they declined, now I know why. Thanks Smart Chevrolet. The way the management does business is like that of a small used car lot, not willing to help the customer at all, or make things right. read more

If I could give a zero I would. My husband and I have bought many used cars as we do not buy new. Never in my history of purchasing a vehicle have I came across a dealership that is so piss poor. My husband and I purchased a 2011 Toyota Tundra crewmax. My husband being exhausted from dealing with this dealership and another to make a decision he went with this one because he liked the color better. This dealership did not provide a second key or floor mats. When I went back to discuss this with the salesman and manager they simply said they don't come with them since this is a used vehicle. I said I don't know where you have purchased vehicles before but ALL of my vehicles have came with both. Buyer beware they are not a good dealership to deal with. Go to a dealership that knows how to do business. To put the icing on the cake we had the money in hand and they still took well over an hour to get him out with his new vehicle. This would have been understandable had we needed financing but we did not. read more

I purchased a 2015 Ford F-250 in May of 2017. The tires on the truck looked to be in good condition. On September 20th, 2017 I received a Low Tire Pressure warning. I stopped at a local service station to fill the tires with air. I checked the manufacture tag inside the driver side door to get the correct tire specs... it lists 60psi on the front and 80psi on the rear tires. I began checking each tire and they all had over 60psi in them... I then noticed that all 4 tires say max 45psi. They sold me a truck with tires too small for the size of my truck. I have been in several different states hauling a camper with my wife and 3 kids. I am shocked we have yet to have a blowout. On September 21, 2017 I have had the correct tires put on the truck at a cost of $835. I think Smart Chevrolet should take responsibility and reimburse me on the new tires. It is their responsibility to check the vehicles they sell are safe to drive. Had we been involved in an accident, they would be sued for millions. read more

Wouldn't allow me to give zero stars or I would. Sold me a used Escalade. After 3 days the check engine light appeared. After diagnosed revealed a laundry list of issues that would never pass state inspection. I believe they tampered and reset the diagnostics to sell me this lemon. After $5400 worth of repairs estimated just to pass inspection I reached out to have them buy back this vehicle that should have never been sold (especially by a company that is associated with GM), and they offered to "do me a favor" and buy back the vehicle--$8000 less than what I paid for it. With the crazy people out there in this world, one day they will take advantage of the wrong person and lose more than just a potential customer. BUYER BEWARE--DO NOT DO BUSINESS WITH THESE GUYS read more

Great looking cars one or two decent sales people (Unfortunate for them they are there because they need jobs) but be very weary of dealing with these folks (snakes in the grass), in fact stay away from them. While I don't think and truly hope the owner don't know whats going on with their operations, the inmates are running this place. They are bunch of con men and women. If you purchase a car pay attention to the sales price, and make sure they itemize that before you sign anything. I fault myself partially for wanting this particular vehicle so bad that I dealt with their sub-par customer service, but they wouldn't do anything for the car that a carmax and or other car dealers do as a courtesy for their customers and they are tricky with the numbers. Sell your car out right folks dont let them low ball you on a trade in. I think it makes sense that they've changed the business name multiples times in an attempt to shed their bad reputation. Upper Management needs to clean house from the Finance Manager or down. Do not use purchase from this place at all. If anyone is giving them a good recommendation, I'm betting its one of the mgrs signing in under assumed names. They are true con artists Do not I repeat do not purchase a car from them unless its brand new and did I tell you I had to wait 4 damn hours for my car on the day I actually purchased and it wasn't detailed. I removed any and everything that says Smart Chevrolet from my car. NO Free advertisement from me. read more

got a much better deal with carvana ! no dealer fee's & free delivery ! read more

Reached a price, financing and put a deposit down on a car on their lot. Since I live several hours away, they said they would deliver, then they couldn't, so it was a couple more days until I could get over there. In the meantime, they stopped returning my calls. Finally caught Liz on her cell, to make sure everything was OK before making the drive and she told me there was an accident. She said they crumpled the top driving it into their bay. She told me she would send pictures so I could decide if I wanted it repaired or to get a refund. Suddenly, two people called me back to find out what was going on, the second being Barry. Barry told me there would be no pictures. Barry said I had two options. I could get a refund, or I could not get a refund. These liars obviously sold my car to someone else, dodged my calls and finally lied to me about it. Stay far, far away from these scam artists. From what I have read about them since my experience, I was lucky they breached their contract with me. Complete waste of time and money. read more

Well I saw some of the bad reviews,but I could not help myself when I saw a hard to find Dodge diesel pickup truck with low miles and one owner on the car fax. Six hour drive oneway started out 4am. Arrived and can see the pickup in the first row. Met the salesman seemed like a nice guy was helping another customer but handed me the keys he knew I was on my way great. Truck looks great from a distance,but up close a disaster. 2012 with custom bumpers? Second look they are homemade bumpers look like they were welded in shop class with silicone filler and all. A few dents filled in and painted white,looked at the under carriage caked in orange clay and more silicone in the wells. Inside the cab you can see the water stains in the top of the ceiling. I had my son with me,I showed him a trick I said check where the tire jack is stored I bet you their is sand inside it because they are not going to spend the extra time cleaning it. He opened it and it was covered. We stopped their spent almost five minutes and already knew this truck was toast. Being a police officer for 25 years I looked around and observed a number of vehicles in the lot out back not looking like trade in 's but something a low bid would buy. The truck I looked at was a joke, this vehicle should in no way be placed out front for sale,I would have more respect for these people if they just hit me over the head with a hammer and just took my money.I'm writing this review after driving for 12 hours, What does that tell you... read more

JW was a great guy that helped us. But as a business Smart Chevrolet seemed poor. The truck I came to see from over 4 hours away was dirty. Loose change on top the center console, empty water bottles, and the truck itself was just dirty with grime and bugs. The oil had 20% life, so to me they never looked the truck over or maintenance the truck. They knew we were coming 24 hours in advance. The GM came across as rude and seemed we were bothering him when we were negotiating the price. Just glad I got the extended warranty. read more

Went there today with son in law and daughter to find a truck.....Liz was our sales rep and seemed very helpful......Found a truck we liked , drove it and decided to get it.......Sat down with Liz and made an offer based on KBB that i pulled up on phone.......Said it was a fair price.......Liz left and came back and started asking questions about finance.......Was going to let them finance it so they could make a little off that......asking 32,500 for truck offered 28,200 Assumed they accepted my offer when she started asking for info......Asked her and her response was he was doing something with paperwork........long story short 2 hours later we are on the phone with bank to answer some questions.....we did and manager came back and said all good.....Price was 32,500 .....Mgr said that was it .....I said something about our offer and he said no.......price was 32,500.........I am 71 and was in sales for 46 years and would never treat a cust this way...........Offered him 30K cause we liked the truck......Rude said it was a 40K truck and he would not sell for less........Bye See Ya and guess what we found another truck elsewhere and are tickled to death..........Liz never said our offer was not accepted.....Her mistake because maybe we could have gotten together on the price.......Mgr was a little rude also............AVOID THIS PLACE !!!! Also the manager wanted us to tell the banker we were Aunt and Uncle not Mother in law and father in law...........A little sketchy I think read more

This place is a complete rip off!!! Beware they will scam you out of your money!! I purchased a 2013 Audi s7 and not even a week home and the turbo blew out, the repair shop informed me that the other turbo had been blown out before and was poorly put back to together rather than replaced, I didn't purchase their $5k warranty because I couldn't afford the extra charge and so they gave me $1k towards my $7,500 repair cost!!!, to top it off a day after getting it back on the road I find out the air conditioner doesn't work!! Didn't think to check it because it was cold out and I thought on a $40k used car that the AC would work!! 100 point inspection yea right!! Please let your friends and family know of this place so they don't lose their hard earned money like I did!! This place is a complete SCAM!! Oh yeah and I still haven't received my tags 50days after I purchased it and I only have 30 day tags, smh!!! I would give this place a negative 5 stars if I could!!!!! read more

The morning after I sent an inquiry through the web site on a used car, I received a text, an email and a phone call. Seemed like Smart Chevrolet was ready and willing to talk about this car. I e-mailed back immediately and asked if they could double check that the car was actually still on the lot. I live more than 3 hours away and am not going to entertain that drive for nothing. At that point, all communication suddenly stopped. It has now been almost a week. The car is still on their site and I am not going to chase down basic information such as does the vehicle even exist. So either nobody there was willing to do what they probably do 100x a day which is walk outside to look at the inventory, and/or the other reviews of cars "magically being sold minutes before we arrived" was what I was going to face after driving 3+ hours each way. Sorry, I don't play the bait and switch game. Every review on Yelp, as of May 2017 is a 1 rating. I have never seen that before. Tells me some of the 5 star ratings on Google must be manipulated or fake. read more

Buyer be were! We purchased a car from Smart Chevrolet almost 1 year ago to date and it has been one thing after another. Today was the final straw and the reason for this bad review. I took my car for inspection and it failed due to the window tent being to dark. Now we bought this car with the windows already tented and the car had to be inspected before we bought it so how could it pass then and not now? Well they told us it was possible that the tent "got darker over time" and that is impossible. They also were unable to test the tent their self because the tool was not working. They ended up taking the tent off today but refuse to replace it. Bad business in my opinion. Find another dealership to do business with if honesty and integrity is still important to you read more

I saw an inexpensive vehicle listed, & liked how the ad read, it was a Hybrid, & ad specifically says new Hybrid battery, so I inquire, & ask for proof of new battery, I do not think that is unreasonable, since they cost so much, and they specifically say it has a new Hybrid battery, looking at car fax it did not say anything about new Hybrid battery. salespeople I talked to couldnt find out information, or didnt want to try harder than asking their own mechanics, I ws told they did ask general manager, but they couldnt find, & they basically blew me off as a potential customer as didnt want to deal with me, I asked if could lower price & got a firm NO!, so basically false advertising, if they advertise work they cant prove it is false, just like saying had a new engine just put in, but no proof, then its only worth what it is with used engine. same with the Battery pack. & If price was right I would have gambled & replaced myself if went bad. I guess they dont care about people with tiny budgets, trying to find transportation, nor that their ad was listed with possibly seriously incorrect information. read more

ZERO! Thieves and liars! I have a 2014 pickup and have taken it to the dealer religiously for tire rotate and balance and oil changes. I was out of town and needed an oil change and was told my truck was three quarts low. How can that be? I just changed the oil at the dealer less than two months ago, as I change it every 5k religiously. Well, come to find out, the dealer has repeatedly shorted me three courts of oil! We called the dealer, and they denied it. Where did three quarts of oil go?! Then, it turns out they haven't been rotating the tires either. My tires are cupped and bald on the inside from lack of rotation - every tire! - despite me going to the dealer every 5,000 miles. Last time I was at the dealer, they tried to tell me it was because I needed $800 in front end work - on a 2014 truck that's 2.5 years old. I have since taken it to three repair places and had it checked a half dozen times - no repair work needed! Now I am on the hook for another $1100 set of tires. It's a damn good thing my engine hasn't blown up. CHECK BEHIND YOUR AUTO TECHS. Mark the tires. Check the dipsticks before you leave the repair place. read more