Subsequent to my previous attempt to purchase a lawn mower here, 3 weeks ago I went in to buy a…read moreHonda EU2000i generator. Salesman told me the price, I said I'll take it, salesman starts to write it up and says he told me the wrong price, it's actually $200 higher. Now I'm in the market for a second generator. I won't be going near Howard Brothers and their bait and switch pricing. I've heard similar stories from landscapers who've gone there. They only go now due to convenience. It's a shame because they're the closest Honda and Stihl dealer, but but not worth the trouble since they can't get pricing right.

Actually zero stars because this place sucks plain and simple. Overpriced, under serviced down…read moreright awful experience. But the good news it was my LAST experience with these ding-dongs. Do yourself a favor and find a different hardware/equipment retailer.

I have done business with Howard Bro. For over 45yrs starting back when it was one tiny store on…read moreBuford highway ( now they're gardening equipment center) and they are still the best. God Bless.

Called Customer Service to inform them about a friend who needed to grab some screws a few minutes…read morebefore closing. The receiver was very rude and harshly snapped "No!" at the request. My Friend still made the drive and was refused service despite having 2 minutes before closing. If you're looking for quality customer service, this isn't the place.

Whoever (or is it whomever) the owners or management of this business is should go into consulting…read morefor other small businesses. I would vote this business best customer support around. The outdoor repair business is a tough racket but these guys and gals have it figured out. Don't think twice. When your lawn mower needs repair go here. Been to AA many times. They have fixed my mowers when others have failed. Fantastic customer service. We travel a good distance to always come back here.

Disappointing. had one mower repaired and they forgot to tighten the engine to the deck. I paid a…read morelot and expected it to work. The other mower they wanted to charge me as much as it would be to replace the mower. Even with the "diagnostic" charge include, I fixed the mower myself for a fraction of their estimate.

I took two Stihl chainsaws in for a tune up and chain sharpening. Both were originally purchased at…read moreAmerican Chain Saws. I was rudely told that they wouldn't be able to get to them for approximately 5 months. I expressed surprise, saying that in the past they had provided this same service in a timely manner. In reply they said that they are a "Premier" Stihl dealer and don't routinely provide the service I was requesting. So, I asked where would they recommend I take my chain saws for service. The person behind the counter said he had no idea, that I could google it. I'll never go back

I was looking for Stihl products and this came back in the search results. I picked up a pressure…read morewasher and blower. The prices are a little tough but I don't think they make the call on the Stihl pricing. They have tons of products in stock and gladly spent time with me to make sure I knew how to operate them when I got home. They took down my information as they wanted to register the products with Stihl for me. While I was there, all of the other business was for servicing. I have a trimmer and will bring it back for service but probably not until later in the year as they are trying to keep up with servicing requests now (early summer).

Always professional and knowledgeable on all equipment. They don't miss... my opinion!!!read more

Did what they said they would do. I needed a belt for my riding lawnmower. Couldn't find one…read moreanywhere, but they searched every store and found one in Newnan and sent it to me. Great job Guys.

I took my Toro mower to Sosebee's in May and got the belt replaced on the self propel and the…read morebattery changed. Got it home and it worked great for a couple of weeks. Then the self-propel stopped working and the battery would not charge. I had to keep using the mower to keep the lawn cut. I called and spoke to Mr. Sosebee and he said to bring it in and they would put it at the front of the line. Well I finally got a chance to bring it in and they fixed it in three hours. I went back in the afternoon and picked it up. Seems a sweet gum ball (can't stand the prickly balls) had gotten lodged in the belt and ripped it so that's why the self propel wouldn't work. The battery was defective and under warranty so it was replaced. They also replaced the 22" blade. It runs great now and I'm glad as I was getting tired of pushing it up the hill. Stephanie Trotter and her team did a great job getting right to the repair and I really appreciate it. I've used other repair shops but Sosebee gets my vote for the best. Thanks again!

I brought in a Stihl blower with a hard start problem. They charged me almost $300 to replace the…read morecarburetor and spark plug. I work out of town so I didn't have a need to use it for a couple months. I tried to use it and it would not start. I took it back and of course they were happy to charge me another $51 to look at it. They got it to start but would not start for me. I purchased a compression tester and discovered the blower only had 70 PSI of compression. Now I have over $300 wrapped up in an old blower that needs to be completely rebuilt. Do not use these people. Any shade tree mechanic can throw parts at something without doing any troubleshooting. Hey Sosebee, I'll be happy to attach pics of receipts if you think any of this is made up but you and I both remember each other. Go ahead and keep being mediocre. It's gotten you this far.

Brought my mower to Howard Brothers and was told two weeks. I called 2.t5 weeks later and they said…read morethey were waiting on an oil filter. He told me it would be ready Friday. They never called. Called them Saturday and they told me it will be ready Monday. They never called. I called them Tuesday and they told me it would be ready Wednesday. I told them yall told me two weeks and it has been a month now. I want my mower back now. I took the mower and left! Bad service!!!

Really nice store and great location. I brought my Honda mower in for a repair, the staff was very…read morefriendly and knowledgeable. They were able to complete my repair in the timeframe they stated. Very professional in my opinion.

After reading other reviews, I see there is a common occurrence that these people are rude. I would…read morehave to agree and would go so far as to say disrespectful. My 87 year old dad went in to have his edger repaired. When he picked up his edger a few days later, he paid and was given his receipts and left. When he got home he looked at the receipt which was incorrect. A couple days later he went back questioning the receipt. The person he dealt with was unkind and rude per my dad. The worker said, "I don't work for nothing, ya know". Was that remark necessary? Absolutely not. My dad got the correct invoice printed and went on his way, never to return. (Later we realized they had just attached someone else's the work order/invoice to his Credit card receipt.) So they did fix his edger and it is working properly. But I would never give my business to people who disrespect an old man. No excuse. Apparently, they have been in business for a long time and don't care if they have repeat customers or not. If you want to be treated like crap, go to see these people.

Very friendly! Helped us out immediately and got exactly what we needed. Recommend for any lawn…read moremowing repair!