Subsequent to my previous attempt to purchase a lawn mower here, 3 weeks ago I went in to buy a…read moreHonda EU2000i generator. Salesman told me the price, I said I'll take it, salesman starts to write it up and says he told me the wrong price, it's actually $200 higher. Now I'm in the market for a second generator. I won't be going near Howard Brothers and their bait and switch pricing. I've heard similar stories from landscapers who've gone there. They only go now due to convenience. It's a shame because they're the closest Honda and Stihl dealer, but but not worth the trouble since they can't get pricing right.

Actually zero stars because this place sucks plain and simple. Overpriced, under serviced down…read moreright awful experience. But the good news it was my LAST experience with these ding-dongs. Do yourself a favor and find a different hardware/equipment retailer.

I have done business with Howard Bro. For over 45yrs starting back when it was one tiny store on…read moreBuford highway ( now they're gardening equipment center) and they are still the best. God Bless.

I took my Riding lawn mower to Howard Brothers lawn mower shop in Dallas Ga and had them replace…read morethe cam shaft well after keeping it for a month they bought me back a mower that wasn't mine an older run down mower these people are crooks I talked to corporate about it and filed a police report and will be sueing Howard Brothers lawn mower shop warning stay far away from these people

Whoever (or is it whomever) the owners or management of this business is should go into consulting…read morefor other small businesses. I would vote this business best customer support around. The outdoor repair business is a tough racket but these guys and gals have it figured out. Don't think twice. When your lawn mower needs repair go here. Been to AA many times. They have fixed my mowers when others have failed. Fantastic customer service. We travel a good distance to always come back here.

Disappointing. had one mower repaired and they forgot to tighten the engine to the deck. I paid a…read morelot and expected it to work. The other mower they wanted to charge me as much as it would be to replace the mower. Even with the "diagnostic" charge include, I fixed the mower myself for a fraction of their estimate.

I took two Stihl chainsaws in for a tune up and chain sharpening. Both were originally purchased at…read moreAmerican Chain Saws. I was rudely told that they wouldn't be able to get to them for approximately 5 months. I expressed surprise, saying that in the past they had provided this same service in a timely manner. In reply they said that they are a "Premier" Stihl dealer and don't routinely provide the service I was requesting. So, I asked where would they recommend I take my chain saws for service. The person behind the counter said he had no idea, that I could google it. I'll never go back

I was looking for Stihl products and this came back in the search results. I picked up a pressure…read morewasher and blower. The prices are a little tough but I don't think they make the call on the Stihl pricing. They have tons of products in stock and gladly spent time with me to make sure I knew how to operate them when I got home. They took down my information as they wanted to register the products with Stihl for me. While I was there, all of the other business was for servicing. I have a trimmer and will bring it back for service but probably not until later in the year as they are trying to keep up with servicing requests now (early summer).

Always professional and knowledgeable on all equipment. They don't miss... my opinion!!!read more

Did what they said they would do. I needed a belt for my riding lawnmower. Couldn't find one…read moreanywhere, but they searched every store and found one in Newnan and sent it to me. Great job Guys.

I brought in a Stihl blower with a hard start problem. They charged me almost $300 to replace the…read morecarburetor and spark plug. I work out of town so I didn't have a need to use it for a couple months. I tried to use it and it would not start. I took it back and of course they were happy to charge me another $51 to look at it. They got it to start but would not start for me. I purchased a compression tester and discovered the blower only had 70 PSI of compression. Now I have over $300 wrapped up in an old blower that needs to be completely rebuilt. Do not use these people. Any shade tree mechanic can throw parts at something without doing any troubleshooting. Hey Sosebee, I'll be happy to attach pics of receipts if you think any of this is made up but you and I both remember each other. Go ahead and keep being mediocre. It's gotten you this far.

Used to be much more no -commercial friendly when they were in downtown Lawrenceville. I've…read morepurchased and serviced my outdoor equipment for years and the attitude and service at latest location is lacking. I specifically asked for a repair or estimate to fix the mulching deflector on my Honda mower - they said they fixed when I picked up but they didn't. Sad

Brought my mower to Howard Brothers and was told two weeks. I called 2.t5 weeks later and they said…read morethey were waiting on an oil filter. He told me it would be ready Friday. They never called. Called them Saturday and they told me it will be ready Monday. They never called. I called them Tuesday and they told me it would be ready Wednesday. I told them yall told me two weeks and it has been a month now. I want my mower back now. I took the mower and left! Bad service!!!

Really nice store and great location. I brought my Honda mower in for a repair, the staff was very…read morefriendly and knowledgeable. They were able to complete my repair in the timeframe they stated. Very professional in my opinion.

I will not be going back…read more Dropped my weed eater off to see why it wasn't running. No one called with an estimate, only that it was completed. It cost $127. Had they given me the estimate I would not have paid that much to repair a machine that old. However, I figured, if it was running, that was okay. Got it home. It would run for 15 minutes or so before it died. I took it back and they thought the carburetor they put on it was defective, so they ordered a new one and switched it out at no extra charge. Got it home. Same problem. I called back and they now think its the rings. I explained that it was a little frustrating having to bring it back a third time and offered to just pay them for the parts they had already used and have them refund me the rest. I felt that this was a fair settlement since they were having difficulty diagnosing the problem. They were only interested in racking up more repairs for more money, or using what I paid toward a new one. However, at this point, I didn't feel they had earned my business enough to give them any more money. Asking someone to bring their equipment in a third time should be an embarrassment and more than an incentive to make the situation right. I was surprised that a local company that has been in business for so long had so little interest in making sure that a customer walked away satisfied. Some people have reported that the staff was rude, but I did not experience any of that.

After reading other reviews, I see there is a common occurrence that these people are rude. I would…read morehave to agree and would go so far as to say disrespectful. My 87 year old dad went in to have his edger repaired. When he picked up his edger a few days later, he paid and was given his receipts and left. When he got home he looked at the receipt which was incorrect. A couple days later he went back questioning the receipt. The person he dealt with was unkind and rude per my dad. The worker said, "I don't work for nothing, ya know". Was that remark necessary? Absolutely not. My dad got the correct invoice printed and went on his way, never to return. (Later we realized they had just attached someone else's the work order/invoice to his Credit card receipt.) So they did fix his edger and it is working properly. But I would never give my business to people who disrespect an old man. No excuse. Apparently, they have been in business for a long time and don't care if they have repeat customers or not. If you want to be treated like crap, go to see these people.