The doctors and technicians are responsive and informative, they give maximum attention and…read moreexplanation, and are patient and professional.

I've been a client of McLean Animal Hospital since 2019, when I first got my dog, back when Dr…read more Sexton Sr. still ran it. It's now run by his son, Dr. Sexton Jr. Over the years, I've found the front desk staff to be inconsistent -- friendly some days, dismissive on others -- and the vets themselves are generally competent. But after several serious incidents, I can no longer recommend this practice. Incident 1: A misdiagnosis that nearly cost my dog his life. In 2021, when my dog was 2, he ingested rat poison. We didn't know the cause at the time, only that he was showing symptoms, so we brought him in to see Dr. Norway. He coughed up blood in front of her, and she sent us home with a diagnosis of pneumonia, telling us to go to emergency care only if things worsened. He survived, but not because of anything she did. A dog coughing up blood in an exam room should never be sent home. I moved on from that experience by switching to a different vet within the practice. That vet was excellent, but she left. I eventually landed with Dr. Sexton Jr., which brings me to the more recent issues. Incident 2: A grooming deposit that vanished into thin air. I've also used their grooming services, and I want to specifically credit Stephanie, who was consistently kind, attentive, and easy to work with. When she took a leave of absence following a death in her family, the practice canceled my upcoming appointment and offered to put me on a waitlist. I agreed and let them keep the deposit. Over six months passed with no update. When I finally called to ask whether Stephanie was back, they confirmed she was -- and had been, apparently for some time -- with no attempt to contact me despite holding my deposit. When I raised this, I was met with no acknowledgment of the oversight. Incident 3: Billed for an exam that never happened. Most recently, my dog was having urinary issues. I'd already had testing done elsewhere but wanted Dr. Sexton Jr.'s opinion, given the history above. He spent a good amount of time walking me through the results, which I appreciated -- but he never physically examined my dog. When I paid, I was charged a full exam fee regardless. I let it go initially, but on reflection, I asked at my next scheduled appointment that the fee be addressed, since I'd paid for a service I didn't receive. No one at the front desk could resolve it, so the practice manager called me. She first suggested the charge was for vaccines -- which I pointed out were billed separately, and she conceded the point -- then explained that because time had passed since his last visit, an in-person visit was required. I asked why, if that were the case, no actual exam took place once we were there, and why a phone consultation -- cheaper and more appropriate given no exam was needed -- wasn't offered instead. Rather than answer that, she began recommending other vets to me. She called back shortly after, informing me that the practice was terminating our relationship. When I noted that their response to a billing concern was to drop me as a client, she replied that she was sorry I felt that way. In my experience, this practice does not take accountability for its mistakes, has inconsistent front-desk service, and charges for services not rendered. I'd encourage anyone considering this practice to look elsewhere.

Dr. Dettling has be caring for all of our pets for years at another animal hospital. She has always…read moreprovided the most compassionate care and concern for all stages of our pets' lives. That is why we have followed her to her new practice at Value Vet in McLean. Her new practice doesn't have the same level of expensive test equipment and specialist vets. But those types of extra services aren't needed that much when you and your vet work together to maintain a high degree of wellness, which is a big part how Dr. Dettling approaches holistic veterinary care. The location on Old Chain Bridge Rd is just off Dolly Madison (123) in McLean. I ABSOLUTELY recommend Dr. Dettling at Value Vet for any pet owner who loves their companions and wants them to receive the best care available.

The doctor's and staff are great! They are caring and nurturing and give the best course of action…read more The prices are very affordable which is why I travel about almost an hour to get there!

We've been a patient of Dr Clifton and his predecessor at TCAH (Dr Davidson) for 20 years. He and…read morehis staff are top notch--friendly, caring, and professional. We have run the gamut of services from new puppy vaccinations through end of life services (no fun). The new facilities are first rate and a lab that appears state of the art. I've given up on complaining about fees (they are all expensive), Dr Clifton is very up front and confirms costs before treatment. Good work and thank you TCAH!

I am new to the area and had to find a doctor for my 2 babies, Toodles and Peanut. I read lots of…read morereviews online about this clinic and decided to give them a try. I truly love that prices are posted online and that you can call them about anything & they try their best to be very transparent. I have no regrets!! Dr. Clifton is an incredible veterinarian; he was kind, silly, friendly, and very helpful to inform me about everything he felt was necessary to tell and to answer any of my questions. I felt very relaxed while there and I think the girls felt the same! The staff is amazing; they're so kind, excited, & fun to be around. Overall, the energy at the clinic was great, friendly, and I left very satisfied! I'm very happy to have found a great doctor and team for my babies. Prices are very fair, especially for the area.

Responding to the business owner's response: 1. I primarily…read moreasked for an annual checkup as my dog has diarrhea every couple of months and that's normal for him. Despite that info, your team made a strong case about selling prescription treatment and you admitted to me verbally that your technicians didn't communicate that and weren't well trained. 2. When the technician lady I spoke with yesterday kept on cutting me off and saying that I was the one who rejected the heartworm test because your hospital "always" does things right, yes I got frustrated. I told her I was going to hang up and that I would find another hospital because I didn't want to continue being talked over and gaslighted. In my perspective, a proper response from your team would have been "I am surprised to hear that wasn't relayed to you. There must have been a mistake." And not "Our hospital always asks the owner so it must have been you who rejected it" esp when she couldn't find any records 3. Lastly it is my bad for assuming that the technician was the doc's wife. I am truly sorry for that. Being Korean myself and supporting a lot of Korean establishments in NOVA, I see a lot of husband-wife businesses. That lady's demeanor said she didn't care about losing my business at all so I assumed she was related to the owner. I am sorry as it was a cultural misguided assumption. Since you say that you are hoping to improve, my sincere feedback for your hospital is below: 1.) Please take some time to improve on empathy and customer service. Take a moment to listen to the customer. Please refrain from being defensive, cutting people off, arguing back, etc. I have never in my 20+ years in NOVA have come across an establishment where I felt the communication was this difficult. 2.) Kindly take the time to talk with patients & train your technicians on products they are selling, on customer service, on promoting clear/transparent processes. Yes you treat animals. But you are the main communicators with those pets' owners. Does a doctor at the hospital only checks up on the patients and prescribes treatment? No - they talk with family members, clearly explaining and assuring of what they are going to do and train their nurses to best assist with the treatment. That is part of the job and is a huge part of patient care. I have a right to my experiences and to share my perspective as do you. Please don't accuse my experience as being slanderous and unfactual. Obviously there was a lot of miscommunication but maybe that in itself can be a starting place for you to reflect on how to best mitigate those problems in the future. I wish you and your business best of luck. ---- It's not worth the stress, people. Please don't be swayed by the prices & look elsewhere. Three main reasons why I'm taking my dog elsewhere - Unclear Practice/Process, Poor Communication, Aggressive Attitude toward customers. A couple of weeks ago, I brought my dog in for an annual checkup. He was having diarrhea but I wasn't too worried as it happens occasionally, but since my dog's annual checkup was due in a month or so, I thought why not bring him in early just to check? I relayed this as I checked my dog in. Then a headache ensued with their technicians trying to sell my husband this comprehensive treatment plan to my dog. I was so confused - how could there be a treatment plan when the results of the bloodwork wasn't even out? When I went to pick up my dog, I told the doc - I get all the other shots you're giving my dog, but "what's the difference between getting my dog prescription food vs. feeding him a bland diet for his diarrhea?" And the doc said, "you don't have to cook." ...I was baffled. There was a miscommunication, a large part of it was due to undertrained technicians which the doc admitted to, and yet he had a standoff with me for 30 minutes. Whatever, I just wanted to take my dog home. THEN, a couple weeks later today, I was ordering heartworm medicine through Chewy and they declined it. I call the hospital and this Korean lady whom I assumed to be his wife based on how she was asserting herself, tells me that my dog didn't get his annual heartworm test. I asked her why then didn't they tell me when I went in for a checkup and then she aggressively argued that she's sure that someone must have told me. She looked in my records, but there was no record of me saying I declined the heartworm test, because I didn't. Yelp-fam, I told you the facts. You decide if the headache is worth it. Prices are great. But if you're anything like me and want the absolute best care for my dog and be treated in a professional/kind way, then pay a bit extra to get care elsewhere. Walk away. Also, DM me your favorite vets in NOVA. Looking for a new one for my fur-best friend.

I would recommend this animal hospital to anyone! My dog is normally sensitive and fearful but the…read morekindness from the vet and staff have made him more comfortable. Dr.Chun is a very skilled doctor. I would give 10 stars if I could!

It should be no star at all for this business. We began to have Vienna Animal Hospital taking care…read moreof our two dogs and three cats starting at more than twenty years ago. My pets were lucky because for about 12 years they had Dr. Wolf who was absolutely professional and compassionate. Unfortunately, Dr. Wolf passed away when my youngest ca, Paung, was 8 years old. About 9 months ago. Paung was diagnosed with hyperthyroid. The drug they gave us to control Paung's thyroid was expired. I didn't notice the expiration date until 5 days later. So for 5 days my cat was taking expired medicine. After that I decided to try to get the same medicine form Amazon, but it required the vet to fax in a prescription. I called the Vienna animal Hospital to remind them to send in the prescription, the receptionist said they would have the Dr. do it. But a week passed and nothing was done, Amazon finally sent me a notice saying the order was cancelled. On March 20th, 2026. Paung, who was almost 17 year old, was exhibiting signs of pain. We thought he was having constipation since he had a few similar episodes before. But this one seemed to be worse. So we made an 8:00 a.m. appointment with Dr. Chervez at Vienna Animal Hospital. We arrived 5 minutes early. As we waited, we saw three other 8:00 a.m. appointments being admitted into patients rooms. 5 minutes passed 8:00, my husband asked the receptionist what was going on. She said since we'd arrived 5 minutes early, it was normal for us to wait. Meanwhile my cat was distressed and crying constantly. Another 15 minutes passed, we asked if the Dr. was available, they said he was, just delayed. We didn't know what that meant. Was he there or he had not arrived yet. But the receptionist didn't seemed to know. We finally decided to leave. On our way out, I told the front desk that they were not very professional. They answer was "OK" with a shrug of their shoulders. We had to go to another vet since Paung was obviously in pain, but there was no appointment available until 1:00 p.m. It turned out Paung's kidneys had failed and he was euthanized 2 days later. Our hearts are broken because of the passing of a beloved pet who'd given us love and comfort for more than 15 years. But what we are having a hard time to accept the fact that Vienna Animal Hospital had made Paung suffer unnecessarily in the final days of his life. I don't believe they have the uttermost professionalism, compassion and empathy required as a veterinarian hospital.

Called this dentist to schedule an immediate dental for my dog. Very questionable behavior on the…read morephone. They didn't listen to what I was saying. I would tell them exactly what happened and what I needed - per my family vet. They would then ask me to repeat myself because they were not listening to me because they were having conversations with other staff while talking to me. Instead of answering my questions they would give me unrelated information or avoid the questions altogether. I was put on hold at one point. When they returned to the call, I had to go back through everything again, only for them to ask me to repeat it again. Very polite people, but they don't have good listening skills. I would be hesitant to work with a vet that will not listen to clients or other vets. After the call I looked them up online and found multiple complaints against this vet and information about investigations into the practice. I called several other specialist dentists and vets in the area and asked about them for their recommendation on this vet. Everyone told me to avoid this practice. I am not sure what is going on, but this is not the experience I expected from a professional practice and I shouldn't have to divert my time into investigating the merit of a practice when I need to focus on emergency care for my beloved pet. Reading other review on Yelp, this one impact me immediately. I don't want to make the same mistake. My dog is a beloved member of our family and my best friend. I can't risk taking him to a practice that can't listen or get the information right. "I kept asking myself: "If I had brought my dog to another hospital and got the infection treated in the first place, would my dog be still alive today?" -Jan 15, 2024 PL.

KSR has been great to work with. We met with two dog sitters who live nearby and immediately made…read moreus comfortable that our two not always easy to manage dogs would be in caring hands for walks and feeding visits. After three trips we're super happy. So much better than taking our dogs to a kennel!

Dependable. Prompt. Best of all, my dog loves Thom and Katharine. Highly recommend KSR.read more

The day I feared came for my boy Finn, a cardiac cat who had several years beyond what was…read moreexpected, but did suffer the outcome one can never prepare for. Despite being advised to go to the ER, I declined knowing that would only lead to the ultimate outcome with trauma, and not the compassion, kindness, and skill I have learned in these situations, Alpine, and in particular, Dr. Reidelbach, do so well. Although she was not in until later in the day, Dr. Sartain fit me in and told me what I did not want to hear, but did it well and with compassion. Much of the afternoon was spent in my sunlit warm car with Finn on my lap, as he was made comfortable. I was grateful Dr. Reidelbach did arrive, as we have been through 3 other losses in the same years. She went above and beyond, but that is what I have grown to respect ..attunement to the situation, solid knowledge base, compassion, empathy. Simply bending to the situation that presents with the goal of the best outcome for all the focus. She delivered. The day will always be remembered with sadness as Finn was my heart, but she understood this, which will envelop the memory with the golden hue the sun delivered through the skylight on us all.

Alpine Veterinary Hospital has great, caring doctors and friendly, knowledgeable staff.read more

Oakton Vienna Animal Hospital takes great care of your pet.   The staff is professional and…read morefriendly.  As importantly, Oakton Vienna also supports the pet owner.  We have been bringing our dogs and cats to this practice for years.   Through pet health, illness and end of life, the vets, techs and admin have always been understanding, accommodating and reassuring.  When you are worried about your fur baby they will answer your questions and when the time comes to make those difficult decisions, they do not pressure you but offer guidance and sympathy.  We truly appreciate their expertise and their heart. Hours are convenient and there is a large lot right out front.

I strongly recommend Oakton - Vienna Veterinarian hospital. Living in DMV most of my life, we are a…read more4 generation families who know something about the area and businesses, we have witnessed the changes and sometimes decline in level of professionalism and care for clients and patients that being said! Recently I had a few bad experiences with vets and groomers in this area to care for my senior dog of 18 years, being totally disappointed I started searching for a vet who could at least show some level of compassion and professionalism, the money was not the issue in any case although the previous vets did gave us a huge bill without justification! Not even a follow up or return a call! Thankfully my research online and what I was looking for directed me to Dr. Blevins a native of Northern VA and a founder of Oakton - Vienna Veterinarian Hospital. I quickly called and with only couple of rings a soft spoken lady answered the phone she was understanding of our situation and knowing what we had been through. I asked for appt with Dr. Blevins and the next day got to meet him and his very compassionate technician and office staff! Dr. Blevins was compassionate, professional and above all understood our concerns from past experiences, he took his time and answered all of our questions so we can come up with a plan for our senior dog. We appreciate the level of support we received. We also thank his technician Alyssa who was friendly and professional, took her time to answer all of our questions and even gave our little senior dog a bag of goodies with his cute bow tie. I urge all pet owners to do your research before ending up in one of areas vet hospitals with chaotic conditions and no professional staff! All the best

Long time customers of ODAH- they have been taking care of Ollie and newly adopted Rory. The staff…read moreis always fabulous and courteous. Dr. Butler is amazing, whether treating the senior pup or the new rescue- I always rest much easier after the pups go in for a visit. Thank you for taking great care of the puppers.

I have been a customer for about ten years. However, when we got our most recent puppy two years…read moreago (labradoodle) we have not only had to find a new veterinarian, but now a new groomer. With this company it keeps coming down to price. We switched to a new vet when my male dog needed to be neutered and I received an estimate ODAHC for well over $2,000. We kept coming back for grooming services because they did a better job than some of the other less expensive places we've tried. Over the past two years the price for grooming a medium doodle has increased over $100 from $120 to $230. When I commented on the price increase I was basically told that the price hasn't changed which is a lie. The pricing structure has changed from itemized services to a total bundled price. My final straw is that while the groomer is competent, she basically does what she wants and we only have about a 50% shot (if that) of actually having his hair cut the way we've asked. Just because this is McLean doesn't mean predatory pricing is acceptable.

One of the worst days of my life. And they made it tolerable…read more Canaan Dog, Hetty, needed to be euthanized. She was not functioning well, seeing well. She was suffering. It was time. We're from out-of-town. T h i s clinic agreed to take us in as a "new client" anyway. Many other clinics did not. Prices were explained accurately and fairly. They managed to create a same day (!) apptmt. The dog would not need to suffer further. Excellent staff. Kind, gracious, knowledgeable, very helpful. They made everything easier. They ushered us straight into a lovely room with a sofa and a nice doggy blanket. Answered questions and explained situation to vet tech. Dr Hilden came later, verified info and did a marvelous and kind physical exam. Indeed, Hetty was doing as poorly as partner and I had thought. She had lost weight. There were all kinds of neurological deficits. Dog was then removed and IV placed. Dr Hilson returned, explained procedures and likely results. Dog fell asleep peacefully and quietly. For the first time in awhile, she wasn't afraid, confused or possibly suffering. Received a paw print. There is also the option of receiving your pet's cremated remains. Absolutely superb job all around. I'm still crying, of course. Thank you for agreeing to see Hetty. Thank you for making such a quick apptmt. And bless you for what you do. (We visited the Merrifield office on Arlington Blvd.)

Caring Hands -Merrifield is a wonderful practice. We have been bringing our dogs to this vet for…read moremany years. Our latest dog is a Bernese Mountain Dog "Alfie" and they take such good care of him. They are professional, kind, and I can't say enough good things about the practice.