Bottom line up front: Kids Furniture Solutions provided the best customer service experience I've…read moreever received from an online retailer!
After visiting several furniture stores (Ashley's, Jordan's, etc.) to look for furniture for both of our kids' rooms, my wife and I realized that almost everything was cheap fiber board or flimsy furniture. Too often, the stuff we found in a showroom was actually pretty cheap when we looked into the details (opened the drawers, picked up a corner to look underneath, lifted the mattress, examined the hardware fittings, etc). We are a military family, so our furniture needs to last through moves every 2-3 years. We also wanted something that our kids (3 and 6) would not outgrow within a few years.
We googled "solid wood furniture," and after reading some reviews (for both Kids Furniture Solutions and some other sites) decided to give KFS a try, mainly because we liked the design of the furniture options. Since I had a question about one of the sales, I called the number listed on the website. The number went through to a voicemail box, asking me to leave a message. Although usually this is a bad sign, I left a message anyway asking for some more details, not really expecting a call back.
However, within about 30 minutes, I received a call back from Andrew, who cheerfully answered all of my questions. He had in-depth knowledge of how the beds were put together, and was able to really make me feel good about buying the product. A few hours later, I placed my order. Unfortunately, I immediately realized that I had mistyped my phone number on the delivery form, so I texted Andrew, asking if he could help. He immediately texted back that he was able to fix the error, and he also noticed that I had not added dresser mirrors to my order. Since I had mentioned dressers with mirrors on the phone with him, this was a great catch on his part. He helped me adjust the order, then even reached out again to confirm that it was all set and ready to go. He has also promised to reach out next week when the order is processed for delivery, just to make sure everything goes smoothly.
Wow!
Needless to say (but I'll say it anyway!), this is customer service and attention to detail far above anything I could have expected. I fully expect the furniture to arrive and meet (if not exceed) my expectations. My wife and I couldn't be happier with our experience! Thanks, Andrew--keep it up!