Amazing place workers are so nice and help full like Nate josh alex there all so help full and go…read moreabove and beyond the trampoline is fun there can be rude people there but the staff handle it

My 11 year old son had a great time Jumping and sliding all around this place. It's a little pricey…read morefor 1 hour and trampoline socks but if you can snag a deal on it the kids will probably love it. My son spent most of his time playing trampoline dodgeball He also got to play laser tag which was included. The first thing he checked out were the slides. Kid was all smiles. At the time we went it was $22 per hour plus $5 for socks. So definitely call ahead and see what deals they might have throughout the week, especially if you are taking multiple kids

My kids enjoyed this place. The price was less than some similar parks we are familiar with. The…read moreafternoon was not so busy but it did get busier later in the day. I was glad they had so much comfy seating for adults.

We've came here 3 different times hoping it would be better but honestly it just keeps getting…read moreworse. This place is extremely disorganized!! Most of the teenagers "working" are just goofing off instead of actually paying attention or helping.. The general manager (the girl with curly hair) is constantly just walking around on her phone, barely paying attention and almost running into people. The bathrooms are also SUPER dirty, which is unacceptable. No toilet seat covers either... like what public place doesn't have those? Just gross. There also doesn't seem to be any rules for the kids. It's complete chaos in there and doesn't feel safe or well managed at all! I really wanted to like this place, but after 3 visits, I definitely don't recommend it, AT ALL

It was a lot of fun I loved this place my son even remembered this place he said it got up graded…read moresince we when would love to go in July but don't know if it be back open by then

Place was super fun and food was good. A lot of activities and a lot arcade games as well. Staff…read morewas pretty cool. My kids and adult kids definitely approved!! Will be back more often. The only bad thing was the soda was very sweet and syrupy so we had to water it down a lot.

Personally I came in today and this playground is great for kiddos under the age of 8 , It has a…read morelot of amenities I also have great view of my kids It's a very clean and picked up playground The staff very sweet , helpful Very much recommended

Part 2: Quick Note: I'm not upset with the staff. My…read moreconcerns are with the management/owner and the lack of accountability. Instead of taking responsibility, the blame was shifted onto the staff. There was also a lack of clear, effective communication throughout the situation, and I found the owner's (Haydee's) responses on Google and Yelp to be petty and unprofessional. The owner also claimed that we arrived early. I walked in around 4:26-4:27 p.m. for a scheduled 4:30 p.m. setup time, so we were only a few minutes early. In hindsight, it's fortunate that we were, because we ended up helping her only staff member clean and organize the venue before my event. Had we arrived exactly at our scheduled setup time, the venue would have still been dirty and disorganized, which would have been embarrassing for me as the host. When I mentioned that the decorations didn't match the theme beyond the paper plates, she didn't seem concerned. She asked me, "Well, is the place not ready for the event?" I replied, "It is now, after we helped clean it." Her response was simply, "Well okay then, the place is ready. I don't know how else you want me to help." At that point, I realized the conversation wasn't going anywhere and ended the call. Afterward, I asked the employee who the owner was, and she told me it was Haydee, the same person I had just spoken with. That was the most disappointing part of the entire experience. I expected the owner to care about both her customers and her employees. Instead, I felt my concerns were dismissed, and it seemed like no accountability was taken for the poor communication, lack of preparation, understaffing, or overall experience. The kids had fun, which is ultimately what mattered most, but the customer service, communication, organization, cleanliness, and attention to detail did not match the premium price. Between the disorganized booking process, poor communication, incomplete decorations, having to clean the venue ourselves before guests arrived, conflicting information from staff, and the dismissive response from the owner, this experience fell far short of expectations. For over $500 for a two-hour event, I expected a much smoother, more professional experience. One final concern was the cleanliness of the facility. Considering how much food, popcorn, sand, trash, and even a used diaper were still out when we arrived, it did not appear that the venue had been thoroughly cleaned or sanitized between events. Since there were two parties before ours, I expected the space to be fully cleaned before our guests, especially young children, arrived. I sincerely hope none of the children who attended our party get sick, because the condition of the facility when we walked in did not give me confidence that it had been properly sanitized before our event.

YES YES YES!!! First time using kids quest and it's definitely worth it!…read more Tip: call in advance to check if there is any available spots. They tend to fill up quickly. Complete the pre-registration on their website. When we check in, the staff was super friendly and patient to explain the rules, process and security for the kiddos. Food/snacks: there is a price list of snacks, drinks and food that is made in the kitchen inside the play area. We requested that our kiddo gets a snack or drink when he requested it so they didn't need to call us to get our okay which made it easier on us and them. Security: once you check in, you get a barcode and the same barcode is on a sticker on the back of your kiddo's shirt along with a wristband. To check out your little one, yiu have to present the barcode along with your ID before your kiddo is released to you. The gate access is not a simple push gate but it needs to have a team members unlock the gates. There is always someone at the check in counter so that made us feel safer that someone was overseeing the entrance to kids quest. I recommend dropping off your diaper bag with all the essentials that your little one may need (diaper, diaper wipes, extra clothes etc). For safety reasons, they do not allow outside food or drinks. Unless there are dietary restrictions. The hourly rate is $14/per hour for a max of 5 hours. Immunization records are not required if you live outside of Nevada but if you use their service for 15 consecutive days than it's required and sent via email. They don't tolerate bad behavior even between siblings. If that happens, they will call you to pick up your kiddo. I like that so that other kids dont mimic that behavior and your little is safe from bullying. The space was HUGE! There were play kitchen, virtual ball type games, climbing obstacles and some video games. Literally something for every kids at any age. They also had plenty of staff members around all the time to keep an eye on the kids who also are able to help change diapers, remind kids to use the potty but kiddos 4 years and older use the restrooms themselves. The service was overall amazing and the price was very reasonable with the care that they provided. This place is such a great idea to have at Red Rock and has made me rethink my choice in hotel on my next visit.

*Review delayed* This review was delayed as we attempted to…read morereason with kidsquest and allow them time to complete their internal investigation. At this point we have not gotten the outcome we find satisfactory and would like to share our experience with others. On 9/13 for the first time we dropped our daughter off at kids quest in the Red Rock Hotel and casino,she was there for approximately an hour and a half that night while my husband and I had dinner on hotel property. When we picked her up, we were heading home, and asked our daughter about her time at kids quest. She shared with us there was a boy she was playing with (which she later identified in person and kids quest personnel confirmed they were playing together), and that he TOUCHED HER VAGINA. Said they were in the play structure (which staff also confirmed and where she came out of when we picked her up) and he told her to take off her pants and panties and coerced her with play money, said she could have it if she played his game but reported he never gave it to her (she's not even 4 years old yet). We immediately drove back to kids quest and in an attempt to verify if my daughter was okay, I looked in her pants and panties and found said play money stuck to her rear tucked under her panties (she had no idea it was there but it confirmed the story she already shared with me) kids quest director later confirmed it belonged to their pretend play area in the facility. I immediately called police, and had her identify the boy the second we got back to the facility. While police were on site trying to gather information about the boy, incident and camera footage, the boy was allowed to roam and play in the facility with other children and was not removed. I even commented while there and police said they were not in charge of kids quest policies. We were there for what felt like a really long time while families and parents came and went when one of the workers had an "oh shit" look on her face, I knew this was the parents of the boy my daughter had just accused of sexual abuse and she again identified him as he approached the counter. At this point unsuspecting dad has walked away when the police officer approaches mom. Once she is made aware she frantically jumps on the phone to call dad back, because he walked away with no concern about the uniform officers in the lobby. It was apparent they did not notify the boys parents. At the end of the day, metro has shared there cannot and will not be criminal charges against the 7 year old boy- he cannot legally face criminal charges until the age of 8. According to kids quest director that night, he and twin brother are locals and frequent this location all the time and this is the first report of this kind against him. According to the VP of kids quest after the internal review their findings show their staff responded appropriately that night and did notify the boys parents and there was no evidence this occurred so they could not ban the boy from returning to their establishment. Reminder, cameras are down so all they have is the word of their employees and my daughters word vs the boys to put the pieces together. Their staff did not remove him nor contact his parents as they claim in their internal investigation. I brought this to the VP of kids quest attention when I provided a copy of the police report where the officer wrote, "dad refused to provide any additional identifying information as he was upset that kids quest did not notify them of the incident and he only found out about it as he was there to pick up his children." This clearly contradicts the findings of their internal investigation. At the end of the day an accusation, lack of operational cameras and a police report that contradicts their internal investigation is all I have. It's proven not to be enough for them to dismiss this boy from their establishment, or cast enough doubt for them to admit they fell short in their response or possible prevention of the situation but I wanted other parents, not kids quest, to decide what's best for their family and be aware of our experience before choosing to leave your kids at this facility.

Took my son here and was very disappointed. You'd expect the staff to be patient and kid friendly…read moresince they work with children, but they were the complete opposite. I stayed and watched while my son played, and most of the staff seemed unfriendly or uninterested. The only person who was kind and attentive was the manager. It is concerning as the parents are trusting this place with their most precious thing, their kids! The management should definitely take a closer look at staff behavior and training.

We were invited by friends to attend a birthday party with our grand-boys. I kinda scratched my…read morehead because it didn't seem like a casino and a 4 year olds birthday party went together. As it turns out it was a great go. We got the entire facility for two hours (9-11 before they open) and the attendant was very attentive to the party and made sure everything went smoothly and stayed on track. All the kids had a great time and the adults played with their kids or visited. Compared with a lot of other kids birthday venues GVR Kids Quest is a great value. Fraction of the cost of some, unlimited guests, great attendant, bring your own food and by having the party for breakfast, guests are free to enjoy the rest of their day. KQ has a variety of computer games, arcade games, crafts, a decent climbing structure and more to keep the little ones entertained. Goodness knows I have had my Issues with GVR (I won't play there anymore) so for me to give them four stars for anything is amazing. I can't comment on KQ for babysitting but for a birthday party it is a great go.

I really like this Kids Quest location! The staff are friendly, the place is clean and the prices…read moreare very reasonable. You can leave your child there while you enjoy the casino property or let them know you will be leaving the property and coming back at a specific time to pick up your child. Kids take off shoes before entering, and the center offers juice, milk, snacks and meals you can order for your child to enjoy while playing. They also have a small selection of toys/prizes available for purchase.

I brought my daughter frances their in the weekend and it was her very first time! Alanna who…read morehelped us out during the check in process explained everything to us in full detail and assured us that she will have a great time!!! ( This is our first time leaving her at a place like this) When we came back to check out the girl who assisted us Gabby she did a great job at also explaining to us how the loyalty reward program works and told us that next time we visit to stop by the reward center and pick up a gaming card so we can start using the monthly promotions they offer!!!!! They both were super nice and incredibly helpful

WORST MANAGER EVER!!!! We were charged $220 for our kid's…read morestay of 6hrs. They just want your MONEY!! They will charge you $25 for every 15 mins if you past their max 5 hours stay without even specifying on the contract that you sign for! They didn't even call us after 5 hours given that they failed to explain it to us prior signing. Not to mention, the manager still refused to let our son come to us (get out of the gate) even if he was already crying as if we will run away and not pay. The manager's customer service is at the lowest and was even rude. No consideration even for regular customers!! Stay away from here!

I always recommend kids quest to my friends when they need a place for their kids for a short…read moreperiod of time, especially because of Heaven. Heaven is always so professional, friendly and kids seem to really like her anytime we have gone. I have also been present when Heaven has had to deal with some not so nice parents and I have to say she handles it so well. It's a shame grown adults feel they need to talk down to someone because they are younger, but to see Heaven be able to handle some of the treatment those employees Receive from parents shows the patience she has and need dealing with kids and crazy adults. Thanks Heaven for being great! Thanks kids quest for providing a place to drop kids off!