Very clean campus…read more The employees are very professional and helpful. Good central location on Clemson campus. You are walking distance to several restaurants and the golf course. This is a great location if you are visiting campus.

Lady bug infestation throughout room, odor in room I'm sure came from the carpet, dead roaches in…read morevents, hair on towels/sheets, mold in shower. Hotel door doesn't close completely so I could see straight out to the hallway. Stains on the walls. Didn't get through the full stay because it was so bad, some of my team also left. Clemson is a billion dollar institution and to host a conference at their "university hotel" that is in this bad of shape is absolutely wild. On the plus, the view of the lake is phenomenal.

Hallways on 4th floor never vacuumed. We were there 4 days - the same wrappers, paper scraps and…read moreblack button were there day after day. My room 435 hasn't been dusted in years - thick dust on the lamps and top of microwave. I found a receipt, a broken piece of plastic and some trash bit I couldn't identify on the floor of my room upon checking in. I didn't pick them up and I only checked out yesterday - I'm sure they are still there. I wore my flip flops the entire time. We were given a flyer upon checking that housekeeping only comes every few days - it was up to us to bundle our trash and throw away down the hall as needed. Breakfast was free and the offerings couldn't have been cheaper in quality and offerings. Powdered eggs were the only healthy option?. The only fresh fruit was apples? if you want a banana - get there as early as possible. Nothing for vegetarians. Front desk staff never greeted us as we passed through the lobby multiple times a day. They looked tired and overworked. You guys need to add lighting to the left side of the building - that lot is pitch black at night and doesn't feel safe - even at 5 am leaving for the airport. Lots to work on here. For a major hotel chain at a huge highly regarded football school, Best Western needs to do a heck of a lot better. But when all other hotels are charging triple the price for game weekends, ring ceremonies and graduation - why would Best Western change anything? People will still book it. If you a "it's just a place to rest my head" type person - even that may be challenging for you.

I recently stayed here and I was not impressed. The rooms were dingy and our bathroom had mildew…read moreand mold in the shower. When you'd walk in the room from the hall, you could smell mildew.. The breakfast food was not good. The hot food they served was the worst hotel food I've had.. the bacon was flimsy and wet. The grits were burnt and the eggs were undercooked. When we checked out on Sunday, the lobby trash cans and outside trash cans were OVERFLOWING with trash. Overall this place needs some TLC and better house keeping.

Had a great stay here. The piano bar was lovely, the room comfy, and the staff fantastic.read more

I love this beautiful old hotel. The room was large and very comfortable. There were two large…read morewindows to people watch . The beds were amazingly comfortable . We were there on a Saturday night and people were everywhere. But once we stepped into the lobby there was a lovely piano bar . This hotel has a calm, refined feel to it. The bellman met us at the door, took our bags upstairs and even walked around to show us where to park. The only downside for me was that our room was just a little bit elevated from the street so we could hear a lot of the Saturday night fun that was going on. If you would prefer not to hear the street sounds you may want to request a room on a higher floor.

All I can say is AMAZING. Once you walk towards this place you're in awwwwwwwwwwww. From the…read morebeautiful landscaping, sculptures,bronze Indian sculpture (Red Cloud) to the soft music playing setting the relaxing ambiance, The gallery, coffee stations , friendly staff, and to sit outside with an astonishing view of water cascading down the rocks is simply breathtaking. A must

I walked in on Thursday to see if their was a table open for Friday evening at 6pm the following…read moreday, to my surprise there was. Arrived and Taken to our table by a young unfriendly and unsmiling hostess. Restaurant was not even 1/4 full. Our server Logan was wonderful!! 5 star service from him. We had a Caesar salad, not enough dressing, needed lemon wedge and no croutons. Some of the lettuce was rusty. Hubby got the lobster fritters that were lacking any real lobster flavor. He gave it 3 stars, good flavor and light but small on size. I got the smoked and seared prawns, they came swimming in sauce and could have been mistaken for soup. They were whole prawns chopped in half with the shell and tail still on and also the heads complete with legs- inedible and impossible to eat....sent back Ambience was beautiful and the aperol spritz drink I had was delicious. I would not be willing to eat here again.

I stayed here for 3 days for a wedding. The hotel, staff are beyond wonderful…read more Bar closes early even on a weekend! By midnight. I would think it's better to be open later perhaps 1 am as we had a big crowd who wanted to continue to enjoy some drinks but bar was closed. Coffee was good, they also close early. Food the Roostr place was decent. Staff were also wonderful while our dining at the restaurant. Management is great, they get you things very quick when needed and are attentive which is great. They were able to bring us fridge and a small crib as we arrived bc it was requested. One comment I have is their parking which I am not a fan it's $2 every hour but if max is $10 so Anytime you leave the Garage and if you bae passed the5 hour mark then it's additional $10 again If you're planning to park overnight. As far as valet is $33 and I had left the car there by one of the attendants, probably 2 hours even though it was suppose to be a Quick in n out of the hotel, he charged me $15 and I wasn't happy about that. Overall good hotel with many shops around it and inside it as well for eating. Good customer service

Pros: The inside of this hotel is soooo unique and…read moreawesome!!! Love the glass elevators, love the waterfall inside, love that it has a coffee shop, bar and restaurant, love that the window to our room looked out into the lobby. It was very clean and the bed was very comfy. Con's: It didn't seem like it had the best AC. The hallways would go from really hot to really cold quickly depending on where you walked. The elevators needed a key card to work and it didn't always recognize my key right away which led to the elevator skipping my floor multiple times. There were no stairs available for use except in emergencies. This was so frustrating!!! There was a conference going on in our hotel so there would be 500 people trying to get on the elevators at once. We tried to take the stairs and were told we couldn't. But if there was an emergency, how would people even know where to go, the stairs weren't clearly marked and there were no emergency maps. Housekeeping came really late, after at least noon and we didn't have a do not disturb sign on the door. All in all, it's a really cool, modern, nice hotel that I would definitely stay in again.

I guess I'm the odd one out on this review. My husband and I had a good experience here…read more To start, check-in was a weird experience. Couldn't actually check-in at the counter until exactly 3pm. I've been to other hotels and arrived there a little earlier than the actual check-in time, but still was able to check-in. Not too big of deal though. The lady at the desk wasn't very friendly though, but, she got the job done. The entrance looked and smelled clean. The room was clean! We had two queen beds, both were clean...no stains on the sheets/comforters. One downfall was the bathroom didn't have the fan...never seen that before in a hotel room. Also, the free standing coat/ironing board closet was overwhelming w/smoke! I'm pretty sure I asked for a non-smoking room, but hey, I get it...the staff can't control what ppl actually do or don't do in their room. The location is very convenient to the mall (directly across the street), and restaurants! Overall, I would stay here again.

My expectations were maybe not realistic. I thought Comfort Inn was equivalent to Hampton Inn. I…read morewas wrong, it is a step down. Good location. Ample parking. Front lobby is tastefully decorated, not fancy but nice. However, beyond the lobby the hallway floors are terrible, warn out carpet that is filthy, obviously not vacuumed or cleaned for some time. The wallpaper needs removed because it is pilling and they need painting. Yet, once entering our room it was nice. It was clean and comfortable. It was nicely decorated. Absolutely no issue with the room. So, the only negative were the halls. However, when such visible places are bad it make me wonder how long the rest of the hotel will remain nice.

This place was fantastic. I was definitely a little hesitant because of the reviews, but my room…read morewas very clean. It's not up-to-date, but it does the job and it's very affordable for the area. The management and staff were very professional and very nice and kind. The room was incredibly clean. It was in a great location. Highly recommend.

Great price & you certainly get what you pay for. We are essentially the same and somewhere pretty…read moreclean to be able to spend the night/sleep. If you're looking for a luxury hotel, this unfortunately isn't it. The hotel is outdated, but seems fairly clean (except for the popcorn on our floor when we didn't eat popcorn). The shower had a tiny stream of water. No ice in the ice maker or any urgency to fix it. Fridge didn't stay super cold (I had breast milk that needed to stay cold, so this was a bigger "issue"), and the breakfast was bleh. The breakfast was literally a waffle, yogurt, or apple/orange. No protein. The coffee maker was even broken our entire stay‍ We thought we were saving money, but eventually paid for it having to buy coffee, breakfast, and ice.

A winery less than an hour from Atlanta. The entrance reminded me of a winery in Napa. beautiful…read moregrounds. It was a hot day and we opted to stay indoors. My friends enjoyed themselves very much. I had small tastes of the bottles they had. Seating can be sparse when it gets busy.

Please! If you are considering celebrating a special occasion here, do yourself a favor and take…read moreyour money somewhere else. I do not write google reviews often. I am writing this one to protect you! This is a declining resort, pretending to offer a luxury, high-end resort experience. There is absolutely no importance placed on customer service. The facilities and grounds are underwhelming for the price. It was not clean. And they do not value their guests. I spent so much money to stay a weekend with my fiancée to celebrate our engagement. We were incredibly excited. Coming home, I felt like I had been tricked out of my money. Our room was not ready when we arrived at check-in time. They scrambled to get the champagne and roses ready, ruining the surprise for my fiancée. The spa was consistently unclean: dirty towels left on furniture, stepping over empty glasses and cups everywhere, and the men's locker room looked like no one had attended it all day. Good luck getting in touch with any of the staff. They are understaffed and disorganized. Whether it was the spa desk, a restaurant, room service, management... we were constantly playing phone games, reaching voicemail, and never getting a call back. The massages were a horrible value. They were very expensive, yet mediocre, and my massage therapist talked during most of it about himself. It was not a relaxing experience. Every place we ate at the resort was overpriced and also mediocre. During our second day, my fiancée had stomach issues due to the food we had eaten. So we were unable to attend our wine tour. When I explained this to management, and tried to get a refund for the tour (or at least a credit), we had to again play many phone games before being told nothing would be done. The lack of customer service, especially for the level of service we were expecting and paying for at a "luxury" resort, is truly the most disappointing aspect of Chateau Elan. Please!! Do not make the same mistake we did, do not waste your money! Personally, I wish i'd stayed at the Hampton.