I've been going to Coastal Sleep for several years and have always had 1st class service with my…read moresleep apnea machine which I bought from them some 5 years ago. Started in the Surrey office and now go to the White Rock location. The various respiratory therapists I've seen have always been sollicitous & helpful in selecting the right attachments. Nancy Honeywell, So. Surrey. BC. Canada

This business has changed my life. I was referred to coastal sleep by my family doctor. I got an…read moreappt quickly and after initial testing found out I had severe sleep apnea. I was sent home immediately with a cpap machine and was able to continue the trial until insurance came through. Simmie has been wonderful in explaining everything to me clearly and has always been available to answer any questions. Front desk staff is very friendly and helpful. I highly recommend this business. Amanda B.

I switched here from another provider, and my first experience wasn't bad. The receptionist…read more(Susan?) was very efficient and knowledgeable, and the phone call I later had with Rajaani made me feel I'm in good hands. But I've been later left in the hands of Julia and Minnie (?), two very young girls, who are simply not ready for this task. Nice persons, but having no idea what they do. It took Julia one week to get a fax from the other provider, and Minnie was sending me to Julia (the receptionist) for any financial issues. I struggled to adapt to the machine during their free trial, but I've been also greatly turned off by their lack of knowledgeable support. I had to read books, watch youtube videos and read most of it by myself. Two weeks before ending my trial, I asked Minnie to send me a short message with just 2-3 financial options for the CPAP machines. Of course, she didn't do it. She just said "yes, yes, yes" when I was trying to send the message this was important to me. They try to sell you "basic" CPAP machines at $1700+, but they cannot explain why very similar machines are sold online for just $400. Minnie kept pretending "they offer free services for life", when I was looking for a simple reason why I should accept a CPAP machine from them for $1500 covered by my insurance PLUS $200 by me. This industry has a lot of such re-sellers taking advantage of our ignorance on the field. I don't mind them making some money as well, but when they truly provide more than silly slogans and the basic CPAP instruction manual (that you can read by yourself).

Went in for my free sleep study at my doctor's suggestion. First appointment was fine. Went back…read morethe next day..no data had been recorded during my sleep. Said they didn't know why...that it "just happens" to some people. Could not give me any suggestions or tips. I agreed to try again...same thing happened...no data. They became quite huffy & rude when I said I would not be doing it a THIRD time. They then LIED to my doctor. Sent him a note saying that I had "refused" to take the test. Didn't bother telling my doctor that I had already tried 2 times and they could not help me. That's okay. I have informed my doctor of the real situation and he agreed that it did not make sense to send any more patients to this clinic. (Coquitlam location) I have since gone to SnoreMD...much more professional and no issues with my data! No need to put up with this crappy place when their competitors are doing a much better job!

The orignal experience I had there wasn't good and i didn't go back. They called me years later to…read moredo follow up testing and the person who called was super rude when I told them I wasn't going back to Mainland. Wouldn't recommend this place.

I enjoy the professionalism of Sarah & Hardeep. I just picked up my new CPAP today, and as always…read moreHardeep explained my new machine carefully. As always he asked me if I had any questions. He gave me his card and advised me if I need anything please feel free to contact him. I appreciate his patience with me and and respect he has for my health. I have had nothing but great sleeps since I went to Mainland Sleep Clinic.

Hi Chelsea , Thank…read moreyou so much for your patience to show me the CPAP replacement accessories on August 14, 2018 , and helped me to claim for the insurance benefit . Your friendly and polite manners are always welcome clients . You are an excellent staff and very helpful ! Adela

I switched my account from a previous provider as I have recently moved into the area. I had been…read morewith the previous company for about 8 years and even after just my first visit with Coastal Sleep I have noticed a great improvement in both the service and the feedback that I have received from the therapist that I met with. Though I have been using my CPAP for 8 years now he took the time to go over everything about my machine and how it works as well as giving me great insight and detail about the new machines that are available and how to go about getting approval from my health insurer to get financial assistance in purchasing a new machine. So glad that I made the switch and very happy with the way I have been treated so far. Two big thumbs up!