I switched here from another provider, and my first experience wasn't bad. The receptionist (Susan?) was very efficient and knowledgeable, and the phone call I later had with Rajaani made me feel I'm in good hands. But I've been later left in the hands of Julia and Minnie (?), two very young girls, who are simply not ready for this task. Nice persons, but having no idea what they do. It took Julia one week to get a fax from the other provider, and Minnie was sending me to Julia (the receptionist) for any financial issues. I struggled to adapt to the machine during their free trial, but I've been also greatly turned off by their lack of knowledgeable support. I had to read books, watch youtube videos and read most of it by myself. Two weeks before ending my trial, I asked Minnie to send me a short message with just 2-3 financial options for the CPAP machines. Of course, she didn't do it. She just said "yes, yes, yes" when I was trying to send the message this was important to me. They try to sell you "basic" CPAP machines at $1700+, but they cannot explain why very similar machines are sold online for just $400. Minnie kept pretending "they offer free services for life", when I was looking for a simple reason why I should accept a CPAP machine from them for $1500 covered by my insurance PLUS $200 by me. This industry has a lot of such re-sellers taking advantage of our ignorance on the field. I don't mind them making some money as well, but when they truly provide more than silly slogans and the basic CPAP instruction manual (that you can read by yourself). read more

Went in for my free sleep study at my doctor's suggestion. First appointment was fine. Went back the next day..no data had been recorded during my sleep. Said they didn't know why...that it "just happens" to some people. Could not give me any suggestions or tips. I agreed to try again...same thing happened...no data. They became quite huffy & rude when I said I would not be doing it a THIRD time. They then LIED to my doctor. Sent him a note saying that I had "refused" to take the test. Didn't bother telling my doctor that I had already tried 2 times and they could not help me. That's okay. I have informed my doctor of the real situation and he agreed that it did not make sense to send any more patients to this clinic. (Coquitlam location) I have since gone to SnoreMD...much more professional and no issues with my data! No need to put up with this crappy place when their competitors are doing a much better job! read more