I bought a Philips CPAP machine from this busines in March 2020…read more Then in June 2021 I received this very unsettling e-mail : Philips Respironics Medical Device Recall On June 23, 2021 the Government of Canada issued a recall of Philips Respironics ("Philips") Continuous  Positive Airway Pressure (CPAP), Bi-Level Positive Airway Pressure (BiPAP), and Mechanical Ventilators manufactured before April 26, 2021, the details of which can be accessed at: https://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2021/75889r-eng.php#reason-motif. This  action follows a decision taken by Philips and communicated on June 14, 2021 to issue a Medical Device  Recall. We have included the Philips Notice of Medical Device Recall with this communication which  includes a list of impacted devices. Philips has advised that the concern relates to the polyester-based polyurethane (PE-PUR) sound  abatement foam used in Philips Continuous and Non-Continuous Ventilators. The PE-PUR foam may  degrade into particles which may enter the device's air pathway and be ingested or inhaled by the user,  and the PE-PUR foam may off-gas certain chemicals. Philips has advised that the foam degradation may  be exacerbated by use of unapproved cleaning methods, such as ozone and off-gassing may occur  during initial operation and may possibly continue throughout the device's useful life. Philips has advised that all users of the affected CPAP and BiLevel PAP devices should discontinue the use of their device and consult with their physician to determine next steps. Philips has also advised  that patients using life-sustaining mechanical ventilators should not discontinue or alter therapy without  consulting physicians to determine appropriate next steps. Philips has set up a website (https://www.philipssrcupdate.expertinquiry.com/) where you can begin the  process of registering your current device. The website provides you current information on the status  of the recall and how to receive permanent corrective action to address the two (2) issues. The website  provides you instructions on how to locate your device Serial Number and will guide you through the  registration process. As well, you can call Philips at 1-877-907-7508 if you cannot visit the website or do  not have internet access. Philips has publicly communicated their commitment to taking permanent  corrective action which, at this point, we understand to be repair or replacement of impacted devices. We are providing you with the option of updating your contact information with us via https://resolutehealthcorp.com/REST. We are collecting this information from you for several purposes  including fulfilling any requests for products or service once a replacement machine is provided by  Philips or a repair is made to your existing device, keeping you up to date on developments with the  Philips recall or otherwise communicating with you. As always, your primary health care provider  should be consulted for specific health care concerns. I have not heard back from Philips or Clinical Sleep Solutions. I filled out the online registration form back in June. I understand this is an embarrassing situation for Clinical Sleep Solutions but I would like to know what is going on. Will they fix the CPAP machine or reimburse me the approximately $2500?

I have mixed feelings about CanSleep. The person who goes through the CPAP equipment is capable and…read moreeasy to work with. The receptionist is over confident without the basic skills to back that attitude up. It was unfortunate that CanSleep continues to have someone like this be the point of communication for their Burnaby office.

I've been going to Coastal Sleep for several years and have always had 1st class service with my…read moresleep apnea machine which I bought from them some 5 years ago. Started in the Surrey office and now go to the White Rock location. The various respiratory therapists I've seen have always been sollicitous & helpful in selecting the right attachments. Nancy Honeywell, So. Surrey. BC. Canada

This business has changed my life. I was referred to coastal sleep by my family doctor. I got an…read moreappt quickly and after initial testing found out I had severe sleep apnea. I was sent home immediately with a cpap machine and was able to continue the trial until insurance came through. Simmie has been wonderful in explaining everything to me clearly and has always been available to answer any questions. Front desk staff is very friendly and helpful. I highly recommend this business. Amanda B.

Neat clinic specialices in breathing problem...bus accessible location is nice…read more Best bet to come here is by transit...there is underground parking and hello!! It is $6 per hour entrance is by the rear,the other one is metered street parking and its another rip-off...bus or train the best.... Very friendly people and professional sleep specialist whose not only after selling the products but for clients well being.they thouroughly explain results and use of products,they also deal straight to your insurance company for quotations. One good thing they have this 1 month free trial of products... no pressure, no obligation.. I highly recommend this clinic to all clients who need help,who has problem with their sleep,apnea etc Thumbs up...keep up the good work

As of lately, I've gone to a bunch of medical tests, and after awhile, I was eventually recommended…read moreto come here. The staffs I've met so far had been professional and very helpful with my needs. After a few tastings, it turns out that I have a severe sleep apnea and is required to sleep with a CPAP machine, and recently after doing a sleep study at UBC hospital, this clinic had set up to a separate oxygen machine to the CPAP machine. At first, it was kind of alarming, but shortly after using it, the was actually really easy to use, seeing as the devices are very non evasive. The result so far is that I do actually feel a bit better physically, and my pulse/heart rate and blood pressure seems to be improving since I started using these machines back in the middle or end of April. I'm still going to be meeting with them for a while, but so far tho, I've been happy with the current results.

Hi Chelsea , Thank…read moreyou so much for your patience to show me the CPAP replacement accessories on August 14, 2018 , and helped me to claim for the insurance benefit . Your friendly and polite manners are always welcome clients . You are an excellent staff and very helpful ! Adela

I switched my account from a previous provider as I have recently moved into the area. I had been…read morewith the previous company for about 8 years and even after just my first visit with Coastal Sleep I have noticed a great improvement in both the service and the feedback that I have received from the therapist that I met with. Though I have been using my CPAP for 8 years now he took the time to go over everything about my machine and how it works as well as giving me great insight and detail about the new machines that are available and how to go about getting approval from my health insurer to get financial assistance in purchasing a new machine. So glad that I made the switch and very happy with the way I have been treated so far. Two big thumbs up!

My clinician Bahareh Ezzati at Cansleep Coquitlam is amazing…read more She encouraged and guided me with patience through two month of adapting to the C-PAP. As l am non-symptomatic, it was difficult for me to accept my need for this machine which is cumbersome and irritating. Bahareh did not give up on me, she persuaded me to try different masks until we finally found one that l can have a good night sleep with. I highly recommend CanSleep Coquitlam. Thank you Bahareh. Leanne Wong

The orignal experience I had there wasn't good and i didn't go back. They called me years later to…read moredo follow up testing and the person who called was super rude when I told them I wasn't going back to Mainland. Wouldn't recommend this place.

I enjoy the professionalism of Sarah & Hardeep. I just picked up my new CPAP today, and as always…read moreHardeep explained my new machine carefully. As always he asked me if I had any questions. He gave me his card and advised me if I need anything please feel free to contact him. I appreciate his patience with me and and respect he has for my health. I have had nothing but great sleeps since I went to Mainland Sleep Clinic.

We were traveling through Vancouver and had problems with a CPAP machine. After searching multiple…read morelocations in a cab, we found Clinical Sleep Solutions on W. Broadway. Diana Carrillo was amazing. She immediately jumped in to assist us and found the problem and solved it on the spot! Saved our vacation! She was a great example of knowledgeable staff and GREAT customer service. 5 stars!

Wasted my time did not want to submit my application for new machine claimed that the air had to be…read moreset at 14 my machine was set at 11 setting was not enough they also broke my water reservoir lid on my on my Resmed machine the person in the office said don't go away mad I believe these people were just trying to save the government money!a

Not surprised to read negative comments after my experience. The owner, Larry B, messed up my…read moreinsurance submission. It took weeks and weeks to find out it was their fault, they sent me copies (complete with mistakes) but never actually submitted the form. I had to write it up again and take care of it myself. Secondly, if you're overweight he tries to upsell you to start dieting using Ideal Protein, via his wife's MLM. These powdered 'meals' are mostly soy based and for me, caused kidney stones requiring surgery. Finally, after the first 3-6 months you'll never hear from them unless you reach out. I've never been contacted in the since I started with them to check my stats, my machine, or even me for that matter. Meanwhile you've been billed for a 5 year maintenance contract. I asked my MD for another referral to be reevaluated. While at the new firm I took out my machine. They saw the Sleepworks Medical sticker and the technician stated this company is well known and they apparently have a reputation in their industry. My suggestion is to avoid this company and their staff.

Everything was way easier and less invasive than I had imagined. I was able to complete the sleep…read morestudy at the comfort of my home and it was a very simple process. My technician, Asieh, was very thorough and knowledgeable on how to utilize the high-tech equipment they have in office. Don't wait like I did to stop snoring and to feel better.

Trustworthy and knowledgeable. It's hard to find professionals that truly care about you beyond…read morebeing professional cordial, but these guys really do. I love that they live out their motto: "We CARE about your sleep". The all-caps seemed a bit over the top at first when I saw it, but now that I think of it it makes total sense: it truly is their emphasis.

From the owner: We are Registered Respiratory Therapists (RRT) with sleep specialty who CARE about your sleep. If…read moreyou think you may have obstructive sleep apnea or any other sleep disordered breathing, we'd love to be of assistance.