Just had a really great customer service experience with their billing department, and "great customer service" and "billing department" don't usually appear together in a sentence about any medical facility, so I wanted to post and commemorate the occasion.
I had some billing confusion where I was being billed for the same procedure by them and a hospital they work with. While the billing department at the hospital (BayHealth/Kent General Hospital) could not have been any LESS helpful, the billing woman at SleepCare took the time to sort out the situation (which wasn't easy), made repeat calls to keep me up to date and advised me not to pay the bill to either organization until she got it worked out. It was so refreshingly nice to have such a great experience with a medical group! read more