Staff was very helpful in helping to select the best fit for my sister. She received her mattress…read moreand loves how comfortable it is.

Kevin was fantastic as our salesman. The problem was when I received my new mattress I don't think…read moreit was a new one. Big dip in the center and right side. How can this be when it was wrapped in plastic as a new one should be. Makes you think something fishy going on here. Kevin took care of arranging to get another one but said normally they make you wait 30 days. Wouldn't you know it that I could not get another one for just about the same time. I have my doubts that this is a new one also. The one I payed on in the store was a queen. I ordered a full. The firmness should not be any different. As much as I paid for this I should not have to wake up with a sore back for 3 weeks till next one arrives.

We recently purchased three mattresses from Tami Knox at Sleep Outfitters. When we visited the…read morestore, she spent a lot of time and incredible attention to detail as we walked through the options so we could find the right fit for our family. This store is wonderful as there are so many options you can try in person to find the right fit. It's clean, modern, and carries a range of options. We so appreciate Tami's care and attention to details. Will definitely be purchasing all of our mattresses here!

The sales rep at Sleep Outfitters pushed me to a great deal, 0% interest for first 12 months…read more Wasn't clear to me that I would be hit with a $1300 deferred interest charge at month 13, even though the mattress was nearly paid off. Would've quickly paid if I knew that was coming. No comms from Sleep Outfitters or Synchrony giving me the heads up. I've never had credit card debt - this has been an eye opening experience into the world of predatory lending.

Amazing customer service!!!…read more After a horrible experience with Mattress Firm, I started searching for somewhere else I could purchase a mattress. I came across their website and decided to visit their Hermitage location. Upon walking in, I was greeted by a delightful gentleman named John. I explained to him what I was looking for and the issues I had with my previous mattress shopping experience and he was happy to help me. Even more impressive was that I showed him the tag from the mattress in my guest room that I really like that was 10+ years old, he was able to tell me all about it and while they don't make them anymore, he was able to tell me about all of the improvements they have made on the current models. They had a large selection of mattresses and John was able to show me the ones he thought I would like based on my preferences, and even explained the differences between the various options. He was very knowledgeable and not pushy at all. *Tip* If you sign up for their "Outlet Pass", they'll email you a voucher for an additional discount off of your mattress. Mine was already marked down to a great deal (less than half of what you would pay elsewhere) and they were able to take an additional $100 off. I highly recommend this place and will encourage all of my friends and family to check it out.

TL; DR: Marks Mattress Outlet has amazing service, great selection, and the best prices…read more I just moved to Nashville on Friday, December 1st and thought I could sleep on an air mattress until I found the right mattress. Boy was I wrong, and my back paid the price. The next day, I showed up to Marks Mattress Outlet and was greeted immediately upon arrival by Jerry. He asked me what I was looking for and was able to find the perfect mattress (pillow soft, firm, mix, etc.) for me. Not only that, but when he heard I was in pain from sleeping on an air mattress, he called his delivery people to see if they could deliver the same day (unfortunately they were booked with deliveries all day which speaks to how well the store does). I thought I would be dropping thousands of dollars for a brand name mattress, but it was incredibly priced and next business day delivery was impeccable. Highly recommend this store for anyone looking to buy a new mattress, and DEFINITELY recommend for any newcomers moving to Nashville. I can't express my gratitude enough for the kindness and professionalism Jerry and the delivery men exhibited in finding and delivering my mattress.

Glen and staff are extremely knowledgeable and helpful. They helped us determine what chairs would…read morework best for our needs. The chairs are expensive, but worth every penny. I have tried many different chairs at multiple price points, and i was in pain with all of them. Glen sold me a chair that I can sit in all day without pain. My husband recently bought one for himself and can't believe how much better it is than any chair he's ever used. We also ordered a desk, and are looking forward to using it. If your problem is pain while sitting, this chair will likely help you immensely.

Quality products people and service! The owners and staff at this location are phenomenal, they not…read moreonly know their product but their customer service is exceptional. They consult, they don't "sell" you... I purchased a zero gravity recliner from relax the back Green Hills about a year and a half ago it has been one of the best investments I've ever made - it is both beautiful and functional. A few weeks ago my chair stopped reclining I called on a Saturday and Glenn texted & called me back within a few minutes, but I was unavailable ... he followed up first thing Monday morning and solved the problem over the phone.

We were heading to a different spot in the Gulch, and detoured to check out this store. The…read morefurniture is pricier than my normal range, but loved the vignettes/room examples. The displays for options (chairs, fabrics) were extremely well done. The staff was attentive to our questions without being pushy or intrusive as we browsed the shop. Great stop and I'd encourage you to check it out!

This store has a beautiful style. It's like West Elm mid-century modern but much more elevated and…read morecustom. Nearly everything in the store can be customized to your color tastes and they have a wall of leathers and fabrics to choose from as well as wooden finish colors. We saw some beautiful pieces like bedding, chairs, couches, bookcases and bar furniture as well as some very unique lighting. They had tons of LED cordless lamps that you charge and can use anywhere. Loved them, but very expensive at around $225 each and some were very small. This store is exceedingly expensive. Be prepared! Friendly staff immediately greeted us and offered some help but we were just browsing as out of towners.

Great staff at this location! We have 2 SleepNumber beds and we get the best sleep! The store…read moremanager is a very nice lady and professional salesperson. She helped us pick out our most recent mattress. We had our sleep number first bed over 10 yrs and put that in our guest room. We just had our 2nd one delivered and it is better than ever. Great experience and great service in this Mt Juliet location.

I bought a new Climate 360 Bed from them on November 1, 2022 with delivery on December 29th…read more Delivery and physical set up of the bed went great BUT when it came time to do the online SleepIQ app is when the complete nightmare began. We were told a remote would be "overnighted" so we could get the bed working until the tech support issue was solved. 6 BUSINESS days later the remote arrived. Guess what? The remote was useless because it must connect to your ONLINE BED PROFILE ON Sleep IQ in order to load your sleep number settings. It will not let me manually set the sleep numbers. Call to Tech Support...sorry we can't help you but if you call back during the week the "regular tech support can help you". 3 weeks, 5 Tech support calls and about 3.5 hours cumulative time spent on the phone and online with them I was finally "escalated" to someone whose job it seemed was only to give me some $$ off the bed to placate me. Of course that $400 off (on a $10K bed) be issued in a hard check and arrive 2 business weeks later. Of course it hasn't arrived and to be honest I doubt it ever will if it depends on the competency of this company's customer service or tech support people. The only other thing that this "escalated tech support" did was tell me that a new ticket was put in with guess who?? Tech support..:-( Of course the speedy juggernaut Tech Support was given 5-7 business days in which to respond with just setting up a 360 Climate bed profile into my SleepIQ app. One would think they have done that thousands of times because it has to be done EVERY TIME THEY SELL A NEW BED. I'm so utterly frustrated and completely disappointed in this company from the local level to their highest levels levels of customer support and service. Being as this is the 2nd sleep # bed purchased I can attest that the product is great BUT in my experience if you have the slightest problem with the product that requires the assistance of anyone outside of this local store (especially "Tech Support") you are in for a VERY, VERY frustrating experience. Today I'm going to the physical store to request a refund and for them to come pick up their $10K product because they won't/can't provide support to even get it operational at the basic set up level for their repeat customer to enjoy.

Great guy! Easy to talk to and has very good deals. I have a very tight budget and he helped me…read morefind something affordable and comfy. Couldn't recommend this place enough.

Amazing! My mattress and experience here were honestly wonderful. Noah made the whole process- from…read moreappointment set up to testing the models to purchasing and delivery- insanely easy. My mattress is a dream come true and I love going to sleep every night.