Salesman was helpful during the shopping experience. I was shopping for a bed that I needed shipped to Tampa for my brother who just had open heart surgery and needed it by July 17. It is still not here on the 23rd. I called several times only to be told they have no control over the shipping carrier. They didn't know who the carrier was. Finally they provided me a phone number for a "hub" and told me they had 30 days to deliver it. When I said you never said anything about 30 days, the salesman said he didn't know that himself until just now. Rather than calling and sorting this out for me, the customer, I had to call myself, wait on hold and sort it out myself. Turns out that they had entered one of their phone numbers (615 area code) rather than my number for the delivery so the company could not reach me to schedule delivery. This has taken up hours of my time for something that should have been simple. Bottom line...unless you plan to pick up your purchase from the store, be prepared to wait an extended period of time to receive it. Also, be aware they apparently have no control over delivery once the purchase has been made. read more