in the last week…read more Went to the Wellington location to help my elderly parents purchase a mattress. We were greeted by Terri who asked my folks about how they sleep (back, side). She emphasized that comfort is key and encouraged them to lay in the position they sleep in for 5 minutes on several beds. The one my parents liked was one of the less expensive mid tier models which was ok with Terri as comfort is what a matress is about. She had a lot of patience working with my parents and didn't pressure them in any way. She arranged for delivery the next day and explained to them City Mattresses exchange policy that if they didn't like the mattress they could exchange it within 60 to 90 days. If you are looking for a mattress I strongly recommend Terri at Wellington City Mattress. Mattress shopping can be a real hassle, but this experience was a real good one.

Joe took great care of us, guiding us to a super comfortable mattress that fit our preferences and…read morerequirements under the $2k max budget we provided. Joe seems genuinely passionate about ensuring a great customer experience with no pressure. Much appreciated... Can't wait for our new mattress and pillows to arrive on Tuesday!

DONT FALL FOR THE 72 MONTHS NO INTEREST LIE!!! I spend nearly $5,000. Was told interest free for 72…read moremonths, turns out HANY signed me up for interest free for 2 years. I found out the hard way when I had to pay nearly $1700+ on deferred interest after the 2 years were up. I tried to get a copy of my signed agreement. Store would not release it. They said call the 1800 number. I did, there is no costumer service, it goes straight to the store. Will never shop here again. Store manager Lance would not help. Im stuck with the bill now

Saved up all my money to buy the best bed so I thought. Just recently I noticed my skin was itchy…read more Thought it was the laundry detergent so we switched to allergy free soap. That didn't help. So can't be dogs because they are on flea and tick prevention. So stripped the linens and my husband checked the mattress OMG. I was taken aback because my worst nightmare was happening Ticks and bedbugs were literally coming out of the mattress I was horrified. This should not be happening. I immediately called a pest control company that hopefully will do the trick because I bombed the house 2 × with no relief. My skin is a whole other story. Pictures will say everything to

RECOMMENDED WITHOUT RESERVATION…read more Totally positive shopping experience. The price was right, the quality and condition of the product excellent, availability was immediate and service 100% outstanding. James, the owner was totally accommodating. It is such a pleasure and so easy to do business with a professional enterprise like the Bargain Beds Mattress Outlet.

James provided a great experience from beginning to end! Great personality, absolutely…read moreknowledgeable of his mattresses, great variety in house to try, and I received my mattress next day! Earlier than expected, I am very happy and will definitely recommend to all needing his services! Thank you! Si necesitan comprar colchones este es el lugar! James les ayudará sin problemas, tiene conocimiento de los productos que vende, una personalidad muy agradable y desde la compra hasta que le llevan el colchón a su casa la comunicación fue muy efectiva. Ademas de tener gran variedad de colchones!

Shopping for a new mattress and pricing, we stopped in here first…read more We were walked around the store to sample the mattresses of varying firmness and plushness. The sales person tried to identify our needs and preferences without high pressure. An informative visit with an established base for further mattress consuderations.

We came here as we were in the area -- after not being able to locate another branch location in…read moreWellington. We were the only people in the store besides the salesman. We were just scouting prices, etc for a new bedroom mattress. This was the first place we visited. My husband had seen online that this company was running a big sale. Pete was very helpful in showing us their stock and the different varieties of mattresses. He has obviously been a salesman for some time but was lowkey. We didn't buy anything here, but learned a bit to help us in our search.

I had a problem with my online order, and the manager, Tim Monroe, from the Royal Palm Beach store,…read morehelped get everything back on track. Amazing customer service. SO hard to find these days. Thank you, Tim!

The absolute worst company. We bought 5 mattresses and spent a significant amount of money. We…read moredecided we wanted to exchange two of them because they were too hard. They told us we had to wait 30 days to return them since that is there policy of sleeping on it before you return it. After 2 nights of little sleep, I switched the mattress with another one in my house that was softer, we waited 30 days and when they came to pick them up, one of the mattresses had a feint handprint on it from when they moved it into the house, they said they can't take it back. I quickly used a dry towel and got the handprint off. The pickup person, said he had already taken a photo of it and can't take it back. It seems like there outsourced company is responsible for the cost if it has a handprint (So they say). That's all, an awful experience.

City Furniture is located in the lower level of the Ashley Furniture store at the Wellington mall…read more Ashley is a great brand but it's more traditional than I wanted. The lower level had the more modern things. I was searching for a tv console - -I didn't find what I wanted but there is a buffet that I might consider. The salesgirl who helped me was very knowledgeable about their merchandise and pricing. There is plenty of parking and the store is large so there is plenty to see. This is mainly lower priced furniture that looks very nice.

Update, since their response is meaningless , They will not try and help and although they did…read morecall, I wasn't going to waste anymore time with City Furniture. The first rep I spoke to was so rude and barely spoke English . The second person I spoke to was great , but it was out of her hands . She connected me with a supervisor , who was condescending and rude. I will file a claim in small claims court to get a refund of warranty costs. They can waste their time , win or lose , with an attorney . I am upset with myself for not listening to all the negative reviews.

Do not fall for their scam of "product protection" they try to add on every invoice. The sales guy…read moreChris assured us we had unlimited stain cleaning. I called to schedule this 6 months after purchase and because we had multiple spots (I have a newborn baby so spit up happens) they told me it falls under general cleaning so they wouldn't do it. You will also have to go on hold for hours to even try to use it.

I had purchased furniture at Ashley a couple months ago. It was challenging finding a salesperson…read moreto help me. Once I did, he was great and my purchase was fine. They try to add on warranties and protections, but you can easily decline if you like. Then they try to add on delivery and installation fees too, and you can decline those too. The delivery people will try to charge you again, and it's your choice how you handle that. To me, the extra costs were excessive and unnecessary. When I was ready to buy more furniture a couple months later, I contacted the same salesperson that helped me before. I purchased more furniture and he noted I didn't purchase the extra warranties and protections last time, and confirmed I didn't want them this time either. So I was surprised to see the emailed invoice included those extra charges. When I texted him about it I received no reply. I tried 3 times over two days and no response. I went to the Ashley website and chatted with customer service. They told me I should contact my salesperson. I explained that I had, with no response. They said they would send him an email and a correction would be made in 24-48 hours. That was not a sufficient response for me. They charged me immediately for services I specifically confirmed I did not want. If they couldn't immediately credit me for those charges, they could cancel the order - no need to deliver it. They told me to call the store for faster service and gave me the number. I called and spoke to someone who said the salesperson that took my order was busy with a customer. I asked to speak with a manager and was told the person that took my order was the only one that could make the correction, and he was busy with a customer. Apparently he was so busy with customers for 2 days he couldn't respond to my text messages. I was not connected to a manager and once again told he would call me back when he was available. Magically after my call he texted me back saying he would take care of it. I thanked him for the reply and asked him to confirm when the credit was completed. He replied "Done". No explanation or apology. I received an email showing the credit, so allowed the delivery. The delivery guy was awesome - so polite and helpful. However, charging people for services they don't want and making it difficult to get it corrected felt super shady. I take a dim view of businesses that operate this way and won't be making any further purchases from Ashley Furniture. Buyer Beware.

WARNING TO EXPECTING PARENTS: Do Not Purchase Nursery Furniture from Rooms To Go…read more Based on our personal experience, Rooms To Go caused one of the most stressful and disappointing situations of our entire pregnancy--something that is completely unacceptable for a company selling baby furniture. In November, we purchased the Kids Woodland Adventure Classic Nursery Set, spending nearly $3,000, trusting that Rooms To Go would provide safe, properly manufactured furniture for our first child. After waiting six weeks for delivery, we discovered that a critical crib component related to the under-crib drawer system was manufactured incorrectly and could not be installed. What followed was not a simple fix, but a months-long ordeal: * Three additional deliveries over several weeks * Each time, an entire replacement crib was delivered, forcing us to repeatedly unpack large furniture while searching for the specific replacement part * Every replacement contained the same defect--incorrectly cut parts that physically could not be installed This was not bad luck. It reflected a systemic manufacturing and quality-control failure that Rooms To Go failed to identify or correct after multiple attempts. The issue was only resolved because a delivery driver--not a technician, not quality control--used a drill to modify a crib component inside our home. As first-time parents preparing for a newborn, we were forced into an impossible choice: accept a non-factory modification to a baby crib or risk having no crib at all just weeks before delivery. Even more troubling was Rooms To Go's response afterward. We were informed that because the delivery driver modified the crib, our warranty could be voided, despite the fact that their repeated failures left us with no reasonable alternative. Only after significant pushback did they agree to keep the warranty intact. After months of stress, repeated disruptions, physical strain while heavily pregnant, and the emotional toll of not knowing whether our baby would have a safe place to sleep, Rooms To Go offered $100 in store credit. $100. After nearly $3,000 spent, multiple failed deliveries, a manufacturing defect involving infant furniture, and a situation no expecting family should ever endure, this response felt dismissive and insulting. This experience shows a serious lack of accountability, empathy, and quality control--particularly concerning for a company selling products intended for newborn safety. We are open to continued communication with Rooms To Go's customer service or corporate team and would genuinely welcome the opportunity to update this review with a positive resolution if the company chooses to address this situation in a meaningful way. At this time, however, the response we have received does not reflect the seriousness of this experience. No family preparing for their first child should be put through this level of stress due to preventable failures

I had an emergency need for a sleeper sofa for a rental unit and honestly hate furniture shopping…read more I called the Rooms To Go in Wellington and spoke with Darwin to confirm some basic details (dimensions, fit, and availability). I was skeptical, so I went into the store to verify and everything Darwin told me was spot on. No sales gimmicks, no pressure just real product knowledge and straight answers. I ended up buying two sleeper sofas. I also needed speed and a hassle-free delivery. Darwin gave me a delivery date and time window, confirmed it when I called, and the delivery happened exactly as scheduled. What impressed me most is that nearly two months later, I had a follow-up question and Darwin still took my call and helped immediately. That level of post-sale service is rare. If you're shopping at Rooms To Go Wellington, talk to Darwin first.