I recently bought a bedroom set and was assisted by Saad and Kenneth Smith. They were very helpful and got the order done and delivered in 2 days. They were both knowledgeable and professional. Most of all they genuinely cared about my experience/purchase. These 2 gentlemen are highly attentive and I recommend them 100%. They are huge asset to City Furniture. The furniture is beautiful, delivery was right on time, and they kept us posted all throughout delivery. Excellent product & service. read more

City Furniture is located in the lower level of the Ashley Furniture store at the Wellington mall. Ashley is a great brand but it's more traditional than I wanted. The lower level had the more modern things. I was searching for a tv console - -I didn't find what I wanted but there is a buffet that I might consider. The salesgirl who helped me was very knowledgeable about their merchandise and pricing. There is plenty of parking and the store is large so there is plenty to see. This is mainly lower priced furniture that looks very nice. read more

City Home - This could work! - Furniture Stores Near Me - Wellington, Florida

Do not make the same mistake I did and purchase furniture from City Furniture. The moment there's an issue with your purchase, the responsibility suddenly becomes yours, and you're told you "should have read the terms and conditions" -- something they never emphasize while pressuring you into making the sale. I spent over $20,000 expecting quality products and customer service to match, but instead I was met with excuses, poor support, and zero accountability. For a company this large, the way customers are treated after the sale is unacceptable. If customer satisfaction actually mattered, they would stand behind their products instead of making customers feel blamed and dismissed. Extremely disappointing experience, and I would not recommend shopping here. To make matters worse, Kate, who appears to respond to Yelp reviews on behalf of the company, publicly replied to my review saying she would help me and even provided her email address. I emailed her directly and never received a response. Shortly after, the company then reached out to Yelp in an attempt to have my review removed instead of actually resolving the issue. I also posted screenshots so you guys can see the truth for yourselves and not just believe what this company says. read more

City Home - City Furniture got my Yelp review removed - Furniture Stores Near Me - Wellington, Florida

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I recently purchased a family room sectional. Upon delivery, I asked the delivery team to rearrange the pieces so the sectional would fit, but they declined, stating that it was their final stop. I contacted customer service, but the representatives were unprofessional and discourteous, and I felt that my concerns were not taken seriously. I also contacted my salesperson to explain the situation, but he did not acknowledge my concerns. After the purchase, I felt left to resolve the issue on my own. I encourage others not to make the same mistake I did. If customer satisfaction were a genuine priority, the company would stand behind its products rather than leave customers feeling blamed and dismissed. This was an extremely disappointing experience, and I recommend that prospective customers research the store before making a purchase. I will not shop at this store again.. read more

City home is the bomb, they be doing they thing! Furniture is fancy, the bed we bought is super comfy.

My wife and I came into the City Furniture Store in Wellington Mall looking to replace our master bedroom's mattress. Manager Robert Lange and Saleman Kingsley Denis were kind, professional, and focused on helping us to make the right decisions. Rarely do you find such attention-to-detail and genuine concern for a customer's well being. Our sincere appreciation to these two fine gentlemen. We ended up buying two Tempur-pedic mattresses. read more

Update, since their response is meaningless , They will not try and help and although they did call, I wasn't going to waste anymore time with City Furniture. The first rep I spoke to was so rude and barely spoke English . The second person I spoke to was great , but it was out of her hands . She connected me with a supervisor , who was condescending and rude. I will file a claim in small claims court to get a refund of warranty costs. They can waste their time , win or lose , with an attorney . I am upset with myself for not listening to all the negative reviews. read more

I have an ongoing dispute with this store about its failure to deliver a table I paid for. It's been three days after the delivery date and I am still without the table I paid for. I also paid for premium delivery. I received neither. More details to follow. If you do decide to use this company be extremely careful with their delivery service. Don't sign anything when you can't read the dim dark cracked screen on the device they hand you to confirm delivery after you verbally confirm with them about what it says since it is completely unreadable. With regards to business owner reply: I already went to the store immediately on Tuesday to try to resolve this in person. I was denied a resolution and told I needed to wait for a stock audit that would take a couple days... Well it's been a couple of days and I've been in direct contact with my sales person several times in the last 36 hours and still no resolution! I doubt that emailing whomever manages the avalanche of City furniture's Bad Reviews will do any better. I gave them till noon today to resolve this. After that deadline I opened a dispute with visa. Your company is unwilling and unable to follow decent business practices. You can now deal with visa and all other relevant agencies that will take my complaints against you. I'm finished wasting my time with your nonsense. read more

City Furniture "F" vs. Macys. "A" We had a problem with a leather couch from Macy's (discoloring) and 6 leather dining room chairs (5 of them ripping) from City Furniture. Both pieces just about 3 years old. CITY: Salesman "A" Supervisor from Customer Service "F." She spoke to me with an attitude and continued to tell me "Our policy is we don't do anything if the furniture is more than a year old." I explained we only sat in the chairs maybe 10 times. Repeat: "Our policy is we don't do anything if the furniture is more than a year old." I explained we had issues with 3 (out of 5) items bought there and always had problems reaching Customer Care or getting satisfaction. I asked, "If you can't do anything can you call the manufacturer and ask them to help. Reply: "We are the manufacturer." Me: "Wait you are the manufacturer and can't do anything for us." Supervisor: We do not deviate from our policy." Me: You keep saying, "DO not," not "CAN not." Me: So you Can but choose NOT to help. Supervisor: "We DO NOT deviate from our policy." ME: " Good bye we will not be back." Supervisor: said nothing. Salesman apologized. MACY'S: Donna, sales associate, " How may I help you?" Me: Our couch is discoloring after 3 years but I don't think it is normal." Donna: "Let me look up your order. The couch is discontinued. I can give you a full credit you may use towards a replacement couch. I'll show you what we have and I'm sorry for the inconvenience." We found a new couch, ordered it and thanked Donna who was wonderful. So, I ask, "Where would you rather shop"? read more

City Home - Photo to go with City Furniture post - Furniture Stores Near Me - Wellington, Florida

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First let me say, that I have multiple purchases from City Furniture. My review is based on their advertisement and lack of transparency. I went by the store and it said 30% off store wide and thinking everything would be discounted I went in and to my surprise the 30% was very limited. Similarly, I receive a mailing via USPS that says 50% off your next purchase , and the only way to use it is to call their service desk because there is no discount code. Why do they make this so difficult? They get you with customer service and then you're on hold for an unlimited amount of time, no respect for my time and then they say they will call you back, HA. So then I come home and I get on the chat, and now I'm sitting there for 15 more minutes still waiting read more

I had a such a great experience my sales person Jon Taylor was very knowledgeable and patient. I wasn't able to see the chair in person but the sectional version of it was lovely. Jon assured me I would love it and made the purchase very smooth and efficient. read more

City Home - Furniture Stores Near Me - Wellington, Florida

purchased beautiful and expensive couches in june 2023. i reported that my couches and ottoman were sinking and sagging. the technician came out and agreed with me. now here comes city furnitures take on this. they are saying the ottoman is wear and tear and not replaceable. as well as the couches will only get new seat covers. how does that even makes sense. the couches covers and then the couch pillows on the back support will not match. they will be different colors. who does this? then they say they will replace the ottoman cover - hello there is no ottoman cover, it's all one piece and the wear and tear is absurd as we only use that for our feet. i guess they dont care about customer satisfaction. read more

We visited City Furniture and worked with Dario Vallejo as our sales person. He was unbelievably patient, knowledgeable and quite the sense of humor. We enjoyed our shopping experience because of Dario and highly recommend him. We will definitely be back! read more

Terrible customer service !!! Was lied to about shipping time and was told by manager " it out if their hands "

Don't even bother ordering from here. They're terrible At delivery and customer service. They never show up within the delivery window. First time they showed up 1.5 hours after 4 hour window. Ordered a bed (white), showed up covered in black stains. Then it becomes a full time job to get it fixed. After you finally get a hold of someone, they take weeks to replace the item. Suppose to have new item delivered now but they are over 2 hours outside delivery window and company can't get a hold of delivery crew. Told me I have to refuse the delivery to be able to reschedule it. It's been one nightmare after another with this company and no one will help. My options are to keep rescheduling a delivery or keep the stained bed and maybe one day see a partial refund. read more

My husband and I are very satisfied with our purchase. The person who assisted us, Nicolas Squillacote, was very attentive and provided us with the best service. We are very happy with his help and guidance in choosing the furniture for our new home. read more

I am very satisfied for the attention City Furniture gave us. They have high quality furniture. We found the leather furniture we were looking for. I am very grateful with my sales associate Dora from City furniture in Plant City. Thank Dora for your attention. My husband Horacio Diaz & I, Marisela Rondon Díaz needed our furniture & we found good quality furniture at a very affordable price. I recommend everyone to visit City Furniture in Plant City Fl read more

I'm just noticed that all the screws in our table that they used were old screws from other furniture they're all rusted out every single screw we got in our dining table not a single new one read more

City Home - Rusted screws in our brand new table never used - Furniture Stores Near Me - Wellington, Florida

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I ordered a couch and ottoman from this store in Dec 2023 and had it delivered to me in February. The ottoman was damaged and looked used - I was told it was on back order and i had to wait until early May to get a new one. May comes, and I was told it was not being delivered soon and there would be no guarantee when I would receive it. I filed a BBB complaint since this company has held on $550 for 4 months now. In the BBB complaint, City Furniture responded saying they've tried "reaching out numerous times " to reschedule the delivery of the ottoman, which is an absolute LIE. I have no further emails, calls, or voicemails from this company. At this point, they've pretty much stolen my money. Disgrace. read more

The Salesman is wonderful his name is Sebastian he did a great job then the product is delivered and we inspect the best way we can, we find a damage after it's been in the house a couple of days on the inside frame we spend an hour on the phone with customer service, which is the worst business I have ever encountered. The customer service department at City Furniture is horrible degrading and unprofessional!!! If you're going to buy anything from there just be aware the customer service department is the worst I have ever encountered in a business! read more

Do not come here for your shopping, save your money and go somewhere else. I should have checked out these reviews before I go there, no wonder they have so many bad reviews. They only be nice and try to sell you their furnitures and THAT IS IT - no customer service after they got your money. You can not believe how disgusting, ignorant and unprofessional these people are and please stay away from Tamie Johnson particularly, she shouldn't be in sale business. It takes me a nonstop 12 entire days to text, emails, calls, and even came into the store try to figure out when my furniture will be delivered and the damaged furnitures will be picked up with exchange. 25 days later after I paid for my furniture, still hanging here with no hope. They said one thing ended doing different thing. The worst experience ever and never again!!! This company shouldn't be in sale business. All sale reps try to be nice when having business with you but if things went wrong, they completely leave you alone to deal with customer service department yourself. And yes, like one of the reviews in here has mentioned they have THE WORST customer service department ever that made you feel like your money just got flushed to the toilet. They are no different compare to scammer! No wonder all their locations got such low ratings! read more

. No one has been sent to come and see the defected mattress. We emailed them several times and called them several times as well. We were on hold for hours on the phone and were unable to get a hold of someone. A week and a half ago we spoke to the manager in the boca raton store and he promised that someone will call us in a few days to come and see the mattress. No one ever reached out to us. Worse company worse furnitures and worse service ! DON'T BUY FROM THEM ! read more

Great selection with quick delivery. Can't beat the price for the quality! The staff is great and attentive and ensures accuracy of the order and that the customer is happy. read more

Jaime Bonilla at the Wellington, Fl store is my sales rep. I ordered a mirror and received an invoice and delivery date. Delivery date came and went with no mirror. I looked on-line and the order had been cancelled. I called Jamie's extension, left messages, emailed directly, and called customer service. I have had zero response from Jamie or anyone from the store. Will NEVER shop there again, and will move my business elsewhere. Shoppers beware. They are nice in the store before you buy, but after that you can expect zero customer service. **Update** Caitlin, You have my email address and phone number. I sent emails to Jaime with no response. No return phone call. read more

What horrible service and communication at CITY Furniture. 2 days before delivery we were notified the chairs of the dining set we purchased (and confirmed in stock) were now back ordered 9 weeks. We just received another call saying they will be unavailable for an additional 3-4 weeks; I guess we won't be having Thanksgiving or Christmas at our house now! And their suggestion after all this? "You can cancel the order if you want or get chairs that don't match the set." Terrible business practice and customer service. Highly do NOT recommend buying furniture here read more

Don't buy the protection plan or stain plan. DO NOT fall into the same scam I did. Paid for 3 years and every time something happens to my 9 months old furniture they don't want to cover it they come up w excuses! This was the last straw when I had a stain on my 3k sofa and wrote to them after having the protection and they said sorry I had a day to let them know about the stain! Biggest scam ever. DO NOT purchase the protection plan! read more

Horrible customer service. My son is still waiting for a piece of his sectional to be delivered. Why is that one piece constantly on back order. Ridiculous. Too bad. We didn't read some reviews before we bought in city furniture. But shame on them. He has a whole house to furnish, and no way is he going back to city furniture. And all the supervisors that I spoke to in customer service, nobody gives a damn to make a customer happy. read more

worse store ever! I bought a bedroom set made in Italy very expensive when ship the headboard was chip in a corner, what a nightmare to get it exchange, they send a inspector and the inspector said we need it a new headboard, it was exchanged second time and same problem I called for exchange again and the Tirth time was delivery I didnt let them take it out from the truck was scratch on bottom of headboard,I believe has a lot to do with the delivery people they are not careful at all. same time I got a dinner table, was returned 3 times the final time i decide to keep the second one since the 3rd replacement was a premium delivery suppose to be inspected carefully....really?worse that all of them chairs were chip and legs not even,finally after all these wrong deliverys and waiting for ever,they gave me credit to buy another set at the store only!,all they have was from the same vendor the store order, the sales rep told me that nobody complain before... really?there is always a first time and they notice how defective they were and said was going to contact the vendor,but I dont think they did. never buy from them again! and if you do please think twice! read more

City Home - defective headboard no pic of table since we fixed at home - Furniture Stores Near Me - Wellington, Florida

I would like to thank salesperson James Caprio and City Furniture for making my couch buying experience an awesome one. I was shopping couches for seems like years but could not find a better price for the quality of my new Nixon couch and cannot wait to make it the staple item for her family movie nights moving forward. read more

I will never order anything from City Furniture ever again, they messed up my order and it took them four time to get it.

Approximately 9 weeks ago I purchased over 9,000 dollars worth of product from city Furniture. I only order items that they said they had in stock becauseI do know there are issues restocking their warehouse . My items were delivered Not on time but with no major delays. The only problem and you tell me if it is a problem is that many items were not functioning or broken. I'm a understanding person and with todays worldly issues I told myself I will be patient and not be that guy. Lol Now here is the problem of being so patient and understanding with a company who decides to take full advantage of a customer who is willing to work with them. I still haven't received my items that were broken. Two broken dining chairs Dinning room table not aligned and it's holding up with two screws instead of 4. Two broken dresser drawer my sofa bed was never installed correctly and I am unable to use for the past 9 weeks. ( they forgot to screw the bed to the couch ) so I fell right threw it. they said they will send a technician to fix not replace and told me 8 weeks 10 weeks and still no call no show. I don't need some credit , I just wanted my stuff replaced or fixed .!!! Im still waiting !! I wanted as you promised 8 weeks Not for long ! Next communication will be with my personal injury lawyer for the sofa Incident and credit card company to charge back my purchase . Because being a patient and understanding guy really doesn't work.. City furniture shame on you!!! read more

The worse customer service and delivery service. I ordered outdoor furniture set with an umbrella set. Every item was delivered but the stand for the umbrella. I submitted the claim of a missing item. The replacement delivery came in earlier this morning. I was told the umbrella does not come with a stand which is not what the customer service representative advised me, the website, and the salesperson told me. I waited for a very long time to reach anyone at city furniture (customer service number and the local Wellington, FL store). I have been a City furniture customer for years, and unfortunately, this will be my last purchase. Please read the review before buying anything. read more

After having my couch for a couple of weeks, my mom visited me and pointed out that my couch has a slight sag in it. After a couple of months the couch totally collapsed in the back! It was now clearly visible that the couch was totally broken. I thought I was ok because I purchased insurance. Boy was I wrong! Upon filing a claim, a technician came out to assess my couch. He was at my house for less than 3 mins. He told me that he could not repair my couch. A city furniture representative called me back and deemed the couch abused. I said ok, when will I get my replacement. She said I would not receive a replacement nor a refund because I was not covered. I reassured her that I did have insurance. She said the couch wasn't covered due to customer abuse. I only use my couch to sit as a normal person would. I moved into a brand new house 7 months ago and bought the couch brand new. How on Earth could this be my fault!!!!!! How can anyone abuse a couch?!?! I only have 1 other person who lives in the house. And we're barely in the living room using the couch. It was poor quality to begin with. I asked to speak with a supervisor she said there was no one else to speak to. This is fraud! I am sooooo upset! This is unacceptable! The customer service is less than. Highly unprofessional! I would NOT Recommend!!! Don't WASTE your money! Buy elsewhere! Even Badcock has better quality furniture than this! I feel like I've been SCAMMED! read more

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Update: I first want to say the Wellington store is amazing and now I see why. Megan the manager has more brains than the customer service manager or anyone I had to deal with about my missing chairs. Megan right away knew how to solve this issue without me having to explain. I was on the phone everyday with customer care and got nowhere as soon as I spoke with Megan not only did she have compassion and sincere apology in her voice she owned the missing chairs as if it was her business she was running. Megan and Dario saved me from canceling my order and going elsewhere. I would say if you order and are missing anything refuse the entire order or it will be HELL dealing with customer service. It's a full time job to fight for your product but you best bet they send full payment ASAP. read more

My previous yelp negative review still stands After countless phone calls and writing reports to claims department and now was told to send all correspondence to Kate( which we did) we have heard nothing back!! Terrible Customer Service!! Will not let anyone know where I got my sectional My friends just bought a house in Boca and need it furnished They like my sectional but will not tell them or recommend City Furniture. We spoke to Kate and she will do nothing for us. What a waste of time again sending her the our claim over the phone Terrible we filed a claim within 24 hours and city furniture will do nothing. Terrible Company They lost us as customers and believe me anyone we speak to about furniture stores we will never recommend City Furniture!!! read more

City Home - Furniture Stores Near Me - Wellington, Florida

After filing a complaint with the Better Business Bureau I was contacted by a representative from City Furniture. Monique Duplessis was very helpful and thorough. She resolved the situation in my favor and I am very pleased to say that the problem has been resolved. Five stars for her but less for the company that initially did not treat me well. read more

they sent 5 DEFECTIVE CHAIR DELIVERIES (before reading please note , not managers reply to this post below is a lie , they are not resoling issue ) ! I bought two reclining loveseats that were supposed to be top quality. I got one chair fine the other chair was lopsided . I had to wait five months for them to bring a replacement chair which showed up with lumbar switch broken. They brought back another chair that they swore would be inspected by a supervisor and that one was all rusted on the bottom like it had been sitting in water. I spoke to get another supervisor who said they would return the next one and make sure a supervisor handles it and make sure it's working they showed up with a chair that was stained and had a loose back and yet avain tbey insisted they bring another chair thatvwould be percect and i soected when they showed up they brought the wrong thing this time they bought a reclining loveseat that matched but not a chair and the reclining loveseat also had a broken lumbar switch. Dealing with customer service has been a nightmare. I offered to keep the loveseat if they sent a repair person over to fix the lumbar and transferred my furniture protection plan to the loveseat rather than the chair that I still don't have. No one would help me no response they asked that I pay $1000 more to keep the loveseat broken and they may be able to refund my money. They also offered me to return the whole set for a full refund. However given the delays of the furniture in terrestrial lately I will have nothing to sit on so I asked if I could keep it until I found something else and they said no. I am also waiting for a cushion on the couch I purchase from them that was staying. They say it's on back order you cannot speak with a manager no one knows what the other one is saying you can't reach anybody . From reading these reviews it seems that many people have had this issue of constant broken furniture that comes broken two or three times. And maybe we should all do a class action suit or a media blitz to let others know so they don't get trapped the same way we did NOTE manafer if social media commented below thay they are working on it so far nothing has been done after getting 5 defective chairs i was willing to keep broken love seat if they transferred protection plan I purchased for chair that i do t have to loveseat with start date of delivery date and to fix the lumbar switch they said only if i pay the full difference in price between chaor and love seat as they do not compensate for the five defective deliveries and disrespectful delivery drivers time off of work time aoent on phone or stress this has caused read more

If I could give them zero stars I would. Don't order from here. Scheduled delivery never showed. Then when I had to reschedule There accommodation was to give me premium delivery which I had to fight for. They could have cared less that their delivery never showed on time and that it caused an inconvenience to me, by having to bring my couch back into house from the street. but they forgot to put it in the premium delivery so it came in a box for me to put together myself. They then said I'd get both couches now on time. Yay right! Wrong. They lied again. I threw out both my old couches expecting my new couches that next morning. Only ONE showed. The other re-updated OVER NIGHT to say it was unavailable again. After it came broken, and with a completely missing center piece and missing power cord. (Which the guy who dropped it off didn't even check in the box just placed it in the living room took a pic of the box it came in and left was in and out in 2 min.) I had to call and tell them what happened again. I am now left with only a broken love seat in my house and my old couches at the street were rained on and already picked up. You'd think they'd care right? Do something to accommodate? Nope, they just said oh sorry.. u can get another one in a couple days and that other couch isn't coming for another 2 months.. and we can't give u premium anymore nor can we accommodate anything else, they claimed because them exchanging the BROKEN COUCH that THEY DELIVERED BROKEN ISSS THEIR ACCOMMODATION. CAN U BELIEVE THAT?! Worst customer service. Worst company. COMPLETE TRASH. Don't work here. Don't buy here. Don't waist your time or money. They take no responsibility for their actions and can care less about their customers. read more

City Home - Missing back, broken pieces and no power cord. - Furniture Stores Near Me - Wellington, Florida

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Absolutely horrible experience with City Furniture. I ordered a $4,000+ couch online, and it was delivered in packaging. As I opened the packaging later that night, I found out that City Furniture sold me what appears to be a "used" couch under the guise that it was new. There was a large stain on one of the piece, of what appeared to be old urine, and numerous other stains on the other pieces. You could even see the pieces that City Furniture previously tried to "clean," but couldn't get the stains out. I spoke with customer service and they offered me a $200 gift card. Wow, thanks, a $200 gift card for accepting a used couch that was supposed to be new and cost me $4,000? Absolutely ridiculous. I advised that that I'm not here to haggle and for them to come pick up their used couch and issue a refund. The response that I got was that, upon delivery, you can no longer return an item, even if it has a defect. How in the world are you supposed to notice any defects upon delivery, when the item is packaged? Shady practices, horrible policies, terrible customer service, buyer beware. read more

Buyer Beware!! I purchased a leather sectional sofa here several years ago. Recently, the power recliner suddenly stopped working. I want to get it fixed. It is impossible to speak to someone in the warranty/repair department. I paid for an extended warranty! But! I can't reach anyone! I've made nearly a dozen phone calls. I've waited on hold for hours. I've used their system to schedule callbacks. I occasionally get a callback by someone who transfers back into the cue I was waiting in. I've received no response from emails, and their text message service doesn't work. I can not recommend City Furniture and will not shop here again. read more