TLDR; Don't waste your money!!! Ordered 7/19 with delivery 8/24, delivery company screwed up, new delivery date set for 10/6 and company doesn't care one bit for customer service.
Sleep number is supposed to be the premier name brand bed in the industry. The fact is we will never know. On 7/19/21 we purchased a very nice and expensive bed at the store and were given a specific delivery date of 8/24/21. The sales lady, also the store manager, told us she would call us no less than 2 times prior to delivery and then again after delivery to make sure everything went smooth and to answer any lingering questions. No problem, it was a little over a month away and we were excited. As the day drew nearer we were told via the automated systems that our delivery time was 8/24/21 between 5:00PM and 9:00PM. Kind of a weird time, but ok. On 8/23 we received an email to track the delivery status on 8/24, which we started doing. In the afternoon the estimated time was 6:30, a little while later it jumped to 7:30 and flucated between 7:15 and 7:30 for the remainder of the day. At 5:30, 30 minutes after our window started, the online system turns to 'Your delivery has been rescheduled, you'll receive an email with dates.'
We called the 'customer service' number and were advised that they were not even aware of why the delivery wasn't made. However the delivery would be reschedule, FOR 10/6/21!!!!! Yup, OCTOBER. Horrified we said, that can't be right and just like the previous person, we were told the bed is shipped back to the warehouse. That is the most asinine, ridiculous thing I have ever heard of in my life! Rather than hold onto it and delivery the next day, I am now behind EVERY SINGLE PERSON who ordered from 7/19 until 8/24. When this was brought up to the agent, she proceeded to tell me that is not what they were saying, that I was valued..... NOPE, you may use words to express something, but your actions scream a totally different message. I am not about to drop thousands of dollars on a bed and be treated in such a manner.
I surfed a few of their comments on Facebook too, it seems this is a very very normal thing to happen. The delivery isn't made and it is rescheduled for longer out than time since the first order. We are done, or order is being canceled!
Also, never received any of the promised calls from the store manager, and I did not receive a call back from Schalina, the 'customer service' agent who promised I'd hear back within 24 hours.... Not surprised though. read more