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Sleep Number

3.0 (2 reviews)
Closed • 11:00 am - 7:00 pm

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7 years ago

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Metro Mattress

Metro Mattress

(1 review)

Let me start by saying that the owner is a sleek experienced old school salesman. I've been here…read morebefore and returned as I was ready to upgrade. The owner thinks he is beyond customer service. He pushes the most expensive mattress but then he doesn't stand by what he sales. The mattress has a defect and since somehow the law tag was removed by his delivery people, he stated he couldn't help me (he accused me of removing it) When I try to educate him about customer service he got really offended and directed me to the manufacturer. I did contact the manufacturer and they graciously are replacing my mattress as they stated that I mattress delivered without a law tag is not uncommon, rare, but not uncommon. Which is what I tried to tell him. The manufacturer stated that he sold me the product he should have taken cared of me. But, he didn't. Don't be fooled by the good reviews. He is very sleek and very nasty if things don't go his way. He thought he was going to harm me by not helping me. But, it turns out that I was reasonably correct after all, I just wanted a replacement to replace the defective mattress that was delivered and the law tag may have been removed by his delivery team. I am sure he will sell a lot of mattress and fool a bunch other people, but, Karma is real!!!!! But, if you buy beware that he will not honor any product without the law tag which the manufacturer informed me that by law a consumer can remove it anyway, which I did not know

Sleep Galleria- John's Creek - The selection is great!

Sleep Galleria- John's Creek

(32 reviews)

Bad Business - I purchased a mattress from Sleep Galleria and never received the $300.00 Visa gift…read morecard promised, even after numerus follow ups. They sent me a redemption form, but it was returned in the mail because was a bad address. John Curry at the Johns Creek location sold us the mattress and he seemed helpful at first, but kept saying gift card is handled by corporate and continued to ask us to email support@sleepgalleria.com, but with no response. Filed a complaint with the BBB. They also closed the file because there are no responses from Sleep Galleria. "Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond."

DO NOT SHOP HERE. They do not keep their promises, they will not honor their 90 day sleep…read moreguarantee, they say they're in Chapter 11. The owner sold us a bed and assured us multiple times that if we didn't like the mattress, even though we were shipping it to FL, that he would be able to help us. We have been trying to get our mattress exchanged since July and they keep giving us the runaround. Now they're telling us they're in Chapter 11. Additionally, they deleted my one star review on their website. That's why they have such a high rating. BUYER BEWARE.

Sleep Number - mattresses - Updated May 2026

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