This firm sells online under the name CPap Planet. Their prices are a good bit cheaper than other, comparable providers. However, their customer service is abysmal. I placed an order for a single run-of-the-mill item. No order confirmation or information was provided other than an order number. The web site indicated that the order was "processing." No shipping details were given. A week later, the site still indicated that the order was "processing." I called customer service, and the performance of the rep and her manager were quite poor. The rep did not identify herself except by her name; I had to ask if I was calling the actual business. I asked for an update on the status of the order, and the rep put me on hold for 10 minutes before returning with an excuse for having no information except that the item had had to be ordered from another supplier. I asked for a tracking number for the order so I could ascertain the expected delivery date; after another extended hold, she returned to tell me that the person who usually handled those issues was not in the office and she did not have that information. At that point I hardened my tone and told her I expected a firm delivery date and a tracking number to be provided to me by end of business. She responded by instructing me not to "yell" at her. I hung up, called back and asked to speak to the manager. That person informed me that the item was actually in the office, and had been shipped earlier in the day. She promised to provide me with a tracking number via email. She did so. I tried the tracking number but got no results. I asked her about the failure of the package to track, and in her response, she revised her claim to say that it had just been taken to the post office and was not yet in their system. She apologized for the inconvenience. offered me 10% off a future order, and advised me that the web site could not be modified to show a tracking number for orders. I responded that I would trade the 10% discount for expedited shipping. She responded that she could not do that, and lectured me as to the fact that she had already apologized, already said she would act on my recommendations for providing tracking numbers on the site (she actually said they couldn't do it), and had already offered me a discount on future orders. I advised her that the performance of the company on this one-item order had been lackadaisical and unprofessional, and that I would have no need of a discount as I would never do business with this firm again. Why would I? read more