Clean room and bathroom with no bugs. The hotel overall was very clean and well-maintained as a…read morebuilding. The breakfast had lots of options and was tasty. Bummer that the TVs didn't have any on-demand/streaming options.

Oh boy, this place really needs a makeover!…read more We stayed overnight after a long, long drive on the way to a hockey tournament. After driving for hours we needed to rest and we trusted the Hampton Inn name. Nope! The good: Plenty of parking, by a McDonalds, utilizes digital key, offer breakfast and to go breakfast bags, staff are friendly The bad: Carpet is bucking in halls, beds are unbelievably uncomfortable and have that "spring" feeling, mold in bathroom, outdated, dirty This hotel needs a serious makeover! I would not stay here again. Drive the 30 ish minutes to the Hampton Inn in Beckley, WV. Much better.

Was driving through and needed a place to stay. No problem getting a room late at night, checked me…read moreright in. The lobby was very nice and comforting when literally 9 degrees out in WV. Room was nice, warm & very clean. Bed super comfortable & I passed right out. Shower was great temp & perfect pressure. Had the complementary breakfast. Pancakes, eggs, sausage, biscuits & gravy...great coffee & juice. Had bagels & yogurt as all. Packed up & continued my trip. But spoke to desk & told about rafting, rope courses & a lot of outdoor activities. Very friendly. Will be back with the fam!

This is branded as a New River Gorge location, which is a bit of a stretch. It's about a half hour…read moredrive to the bridge and the visitor center. Having said that, the area around the gorge doesn't have an enormous number of options and prices are high, so a place like this can be a pragmatic pick. The hotel is in a shopping center and at the time of my visit, had a parking area that was in quite poor condition with numerous potholes. I completed an online checkin in advance, but you still have to talk to someone to pick up a keycard, and their one employee was apparently busy. A group of us waited at least fifteen minutes or so before she finally returned and started handling our needs, which I take more as a comment on the staffing decisions than on one individual person as I assume there was some reason for her absence. Having waited so long, I forgot a water bottle in the lobby and returned an hour later to find it still there, untouched by any other guest and not noticed by staff. The room itself was pretty good. Decent curtains, and solid air conditioning. Noise was not zero, but only occasional; I have found other locations in this part of WV that were harder to sleep in due to road noise or trains. I brought my own breakfast as I wasn't expecting much from theirs. Having said that, a lower end hotel in a good location can be a lifesaver, and this one at least met my basic needs.

Convenient location right on the highway. It's an older design. The hotel rooms have card access,…read morebut it's the kind where you have to insert the end at the right speed in order to turn the light green and allow access. Parking lot is unclear due to the snow, but most cars just line up at the front. It shares the lot with a restaurant next door. Breakfast is served every morning, and they have a little bit of everything. They had oranges for fruit and little yogurt cups and milk for coffee. They had a little pressure cooker for sausage grits and biscuits. They also had a waffle maker with original and cinnamon mix. There's a good number of tables inside. The room itself is a standard size imo with a small built in tv. I don't know why but they had square pillows here. The bath products were the refillable kind that is attached to the wall, same with the lotion. There is also a coffee maker in the hallway across from the lobby if you want coffee outside of breakfast hours.

The manager Paul Witt stated that his cleaning staff does not know how to clean rooms. He keeps…read moreanyone with an animal in a wing of the hotel that has a smell that assaults the senses the way a poorly maintained barn or kennel can. The rooms smell the same way. The stains are obvious. If he is willing to blame pets for his inability to provide a sanitary room......what is his excuse for the rest of the hotel.

This was just what we needed on our travels. A clean comfortable place to sleep. Nothing fancy but…read morecomfortable. I was traveling with my elderly mom, and the front desk person (Tanaya?) was SO NICE checking us in efficiently and making sure mom was able to get to the room with all her things (mom gets mad when I help, lol), including a heavy oxygen machine that goes with her CPAP. Coffee in the morning was hot and fresh. Nice bed with good pillows. It's being renovated, so soon it will be all spanking modern too.

PLEASE READ BEFORE YOU BOOK YOUR ROOM!!!!…read more On July 23rd, I checked into room 211. At first, I was pleased with the service provided by Vickie, the front desk clerk, that was more than helpful throughout my and my family's stay. The rates for the room were fair and the room/check-in area was clean, as I was walking in, Vickie was vacuuming the check-in area. However, the trip took a sharp turn that violated my and my sister's rights to privacy, and the noise disturbance was unbearable throughout the stay. First, I will explain how the Super 8 staff violated the contract of my stay. While on July 24th, at approximately 11:00 a.m., my sister, who shared the room with me, heard a noise rattling on the electronic lock outside our door. As she grabbed to open the door, a man, who claimed to be a hotel staff manager, was trying to unlock our door just as she opened the door to explore the noise. He asked her, while I was still in bed from the night before, if he and 5 other men could work on our bathroom because of the remodeling that is going on within the Super 8, which we had no idea about before we checked into the room. My sister felt intimidated and chose to let the men into our bathroom when we were both in our room. The worse part is that the man would have entered the room either way, and our privacy was invaded upon. Also, while checking out on July 26th at 10:00 a.m., a man that worked for the hotel manager was on a hydraulic machine outside of our window peering into our room, smiling while he was putting blue tape on our window; I have a video of this incident that I can attach if needed. There are many other things that I could mention but aren't in direct violation of the contract: rude cleaning service, the mini fridge didn't work, the bathroom didn't lock, the safe was broken, the toilet had a leak, etc. But I chose to focus more on the violation of my contract for one main reason: I and my family did not feel safe at this Super 8. Next, the not-so-serious situation was the noise of construction, which I had no idea about before or during my stay, it was so bad that me and my sister, who has a 2-year-old daughter, could not get a wink of sleep. We heard a beeping noise that stayed consistent for hours, the noise was coming from the same hydraulic machine that the man who was taping our window was using. Also, there were noises of hammering, sawing, and yelling orders from as early as 7 a.m. without any kind of warning beforehand.

While this cabin (A-Frame of Mind) was exactly as it was described/pictured in the listing, it…read moreseemed even bigger to the two of us, which was a pleasant surprise! The gas heaters really worked well for the space. We turned them low during the first night and wished we hadn't, so just be aware it can get cold (in March) in the loft bedroom. We loved that the hot tub/porch faced the west so we could see a bit of the sunset as we soaked. There were enough towels, blankets, pillows, and silverware for the 2 of us, but if you did have 6 staying here, there might not be enough. A couple of small inconveniences were that the outdoor motion lights didn't work and the "supply" of hand soap in the bathroom was an almost empty bottle, so we had to venture out to get some. Otherwise, it was exactly what we needed/wanted - a nice, private space to enjoy the hot tub, play games, and lounge.

Everything you need for a cabin in the woods and weekend at the lake…read more Nearby most major attractions, Summersville lake, Carnifex and New River gorge

Aside from the weird brown liquid on the shower curtain the room was pretty clean/nice. The shower…read moredidn't work correctly but when I stood really close to the wall I was able to get enough water on me. The receptionist at check-in was very friendly. Price was decent and they also have a military discount. Unfortunately the security latch on the door wasn't installed properly so it didn't work. Bring your own pillow. The ones provided are tiny.

Got ripped off big time by SureStay By Best Western at 1203 Broad St. in Summersville, WV. Expedia…read moresaid Pets welcome max fee was $30. My room was $109us for April 28th for my 12 hours stay and was charge $250us more a day later for a cat. This Hwy 19 route is used by Canadian snowbirds heading north after wintering down south. My total bill was $500 Cdn. I have BMO Mastercard on the case now since Customer support did nothing since it's a private franchise. I'm a 67 year old retire on a fix income and to be charged $500 for one night is the worst experiense I can have. This franchise is a total ripoff to tourist. They said they found cat hair on the rug. I'll guarentee my cat did not shed all his fur in 12 hours and the change of $250us is almost triple the cost for me alone. - Robert Stewart Barrie ON.