We bought 5 new lights that were decently priced, upon getting home we realized some small parts…read morewere missing. When returning to get replacement pieces the manager not only had the parts ready in hand, he also had an extra light to offer as a way to compensate for me trip back in. I will now exclusively buy my lighting fixtures from them.

Would not recommend this place. Terrible customer service and everything is over priced.read more

Every time I walk into this place it's like a reminder of why it's great to live in Fredericton…read more The staff are friendly, helpful, and always eager to give you an EXCELLENT drink recommendation. They're always able to answer my many rambling questions about tea (they have SO many beautiful teas for purchase), and they serve up the best coffee roasts in the city! While you're enjoying a hot cup of goodness, you can browse the incredible custom furniture, unique home products, and locally made goods. I'm always glad I stopped in! As an added bonus- they have a handsome store dog named Cooper, so even if you don't like specialty drinks or funky products, he makes a visit TOTALLY necessary if you're in the area.

This is my coffee shop, love the chats, gifts and you've gotta try the "bad ass" soap.read more

I was looking for a raincoat to wear in a tropical rainforest that wouldn't take up too much room…read morein my suitcase. A Radical Edge staffer soon steered me away from the totally inappropriate jackets I was looking at ("you'll melt in those!") and found a perfect solution: a feather-light water-resistant Patagonia jacket that folds into its own pocket. And then she found me one on sale! And I can now attest that it was absolutely the perfect gear for my recent trip to the Amazon jungle.

I'm not normally one to write a review however I am very upset with the service I received from…read moreRadical Edge. I recently brought my skis in for a tune up (wax and edges), and binding adjustment. I brought them in on Tuesday and they were not waxed at all when I picked them up on Friday even though I was told they were tuned up I was lied to by the employee aside from the binding adjustment. I also dealt with a very rude employee on Thursday afternoon, I can't remember his name, however he was very honest just extremely rude. I will not be recommending this business to anyone I know involved in biking, skiing and anything else they possibly could sell. I would recommend you go somewhere else but here. Cheers.

Ordered building supplies for projects. Was asked to choose delivery date and time…read more Morning delivery for Wednesday. 430pm Wednesday nothing came. Called the centre and they got someone from south side to call back. "We changed your delivery date," was the answer. But no one called to inform me? "Well, we only deliver to Stanley on Thursday. But I guarantee you'll have it Thursday morning!" Thursday morning has come and gone. Called back to the centre and now they have to contact South Side to find out when they are planning to deliver... Don't offer delivery if you can't do the job.

These folks are friendly and helpful. I appreciate the customer service I've received at the…read moreNorthside location, as well as the South side!

I was very pleased with the service from D & D. The movers were thoughtful, efficient and careful…read more The manager was able to send movers again on short notice when a planned pickup fell through. I highly recommend them! Thank you to all involved! W. Craig Fredericton

The shadiest customer service I've ever had…read more I went in for a last minute purchase (and to be perfectly frank, had I prepared in advance I wouldn't have gone in at all because they tend to grossly overprice items that you can find for much less online), but alas, they are the monopoly in town for art supplies and last minute Lucy here went in and bought a pad of paper. I went into the store, spoke directly to the sales rep and asked for exactly what I was looking for, professional soft pastel paper. The rep showed me a pad of paper that had a flimsy plastic wrap on it, stating that it was special paper designed specifically for soft pastels, as it had a groovy texture that gripped the pastel. To which I excitedly replied, "Like a sandpaper?!" to which the rep said, "yes!". Great! Sold! Keep in mind that I was not shown an example of the paper inside the pad before paying for it, even after I had given a detailed description of the type of paper I was looking for. The exorbitant price of $80 for the 8" x 10" pad of glorified craft paper was a price that I was sucking up to pay because of my last minute Lucy blunder. It saves to prepare in advance...literally. When I got home and opened the pad, I saw that the paper wasn't even remotely what I had asked for. As it was still in perfect condition, not bent or used in any way, I assumed, like every other art supply store, that I would be able to return it. I read the receipt to make sure and the receipt simply stated that the product had to be in the original condition, which it was. When I went to return it they didn't accept the return because the plastic wrap wasn't on it and they claimed they couldn't resell it in this condition. To claim that the product is no longer sell-able simply because the plastic wrap was removed is asinine. What do they do for online orders? I'm not returning a sterile medical cup that's been tarnished, it's a pad of paper that is perfectly in tact, exactly like new. Accepting this type of return is typical policy for every art supply store I've ever visited. I'm a professional artist, have been creating art for 40 years and a professional for 20. I've lived in 8 different cities and travelled around the world and have been to art supply stores in every city and country I've been in. I also worked at an art supply store in my 20's. In the end, it isn't even about the stupidly expensive tiny pad of paper. In the end, it's about integrity. A small business that has the monopoly on these products in a small town where people don't have any other options, to charge what they charge and not accept a perfectly reasonable return is egregious.

They sent fragile art supplies with very poor packing, and yet they charged a very high amount for…read moreshipping/packing/handling. They should have known better, and because of their careless packing, one of the items was damaged during transit. I was shocked at how carelessly packed the items were. For this particular type of item, there's actually a special foam insert that is customarily used as protection during transit, but they didn't use that. Instead, they used cheap thin materials and wrapped the items in my receipt - so the receipt became part of packing materials. When I advised them of the damage that had occurred, rather than replace or refund the now unusable item, they refunded what they called 25%. But it wasn't 25% because they didn't include the tax. And there was no attempt on their part to find an amicable resolution with which I was comfortable. Instead they just sent the miserable pittance, without any confirmation from me, and wrote 'thank you for your understanding", which is nothing more than passive-aggressive manipulation. When I followed up with them, they proceeded to ignore my requests for a reasonable resolution. I have since reported them to PayPal. Very disreputable handling of what could have been a minor dispute. I was shocked as their business practice is drastically different from most art supply stores. If possible, I would suggest going elsewhere, especially for anything online that needs to be shipped, as they clearly will not stand behind their merchandise.