To be honest, I feel like the entire mattress industry is pretty much a scam, but I am still satisfied with my shopping and purchasing experience at Sleep Country. To backtrack slightly, I am a comparison shopper, through and through. I have a tough time making any purchase without looking at multiple stores and options to assure myself I am getting the best price and product for my needs. Unfortunately for mattresses, every manufacturer makes a certain style of mattress that is exclusive to the store selling it. This means that if you want to compare a mattress from Sleep Country to places like The Brick, The Bay, or Sears, it is darn near impossible because they all have different names and slightly different features. Sleep Country does price matching, but it will never be an exact match because no one else sells the exclusive mattresses they do, and vice versa with other stores.
Sleep Country was the first place my husband and I visited when starting mattress shopping, and we got a bed education, trying out different firmness levels of the same mattress, and learning about the different types of mattress styles. This was pretty helpful and I enjoyed having some assistance shopping, but near the end of our visit we started to get the used-car pressure sales pitch. We narrowed our choices, and the salesperson came back with a little post-it note with their "best price", and we got a pitch about how there were only a few left and we should put one on hold right now. It turns out that putting it on hold actually means you are buying the mattress, with the remainder of the money due on delivery date. We didn't realize this until they asked us to pick the delivery date.
After shopping around we went back and I realized I did not like the mattress we had put on hold/already purchased. Switching to a different mattress wasn't a problem, and we've been able to adjust our delivery date a couple of times. I will update the review after delivery if there are any problems or significant things to note. Overall I would shop at Sleep Country again, and recommend them, but I have to knock a couple of stars off for the unnecessary pressure sales tactics. It was a turn-off, and I didn't experience this at any of the other stores where we looked at mattresses. read more