Oh these people are friendly enough but don't let that fool you. They do not stand behind their mattresses and will leave you hanging to be dealt with by the manufacture. Bought a Sealy pillow top mattress, in just over 2 weeks of having this mattress I called and told them this mattress wasn't working for me as it was sagging (already rump busted). They wouldn't do anything to resolve the problem but told me I would need to deal with the manufacture, I knew right then I was gonna get screwed. I bought an adjustable base with the mattress and when you put the adjustable base in the zero gravity position or any sitting up position the mattress sagged right where your butt sits. It was sagging 3 1/2" lower than the other side of mattress, checked it with a level no less. Sealy rep came out and said mattress had to be checked in a flat position and he used a friggin string to check it. I don't sleep with the mattress flat, whole point of buying an adjustable base was for my back problem. I'm a disabled Vet who injured my back in Vietnam and have had 2 surgeries and have been in pain everyday since 1972. Finally sprung the bucks for an adjustable base which was touted by this company to be the perfect thing for people with back problems. For 2 weeks it was great, my back felt much better, but just after that 2 weeks my back began to hurt again and as bad as it's ever been.
This company does care about their customer. Once the sale is done you're left to deal with the manufacture. I was a small local business owner and I always try to buy from other small local businesses. Big mistake.
Save your money, go to a reputable mattress company that is going to give you a guaranteed trial period and will do what they need to do to make their customers happy. This company won't. It is absolutely the worst local company I've ever purchased from. Their CUSTOMER SERVICE is crap.
DON' T BUY ANYTHING FROM THIS COMPANY OR YOU'LL BE WASTING YOUR MONEY!!! It is a pitiful com to do business with. Trust me you'll be making a big mistake. read more