Rented a house at 100 CR 904 on Smith Lake for a family weekend and had a nice time until the last…read morenight. Our dog began barking in the living room and when we checked, there was a snakeskin on the coffee bar, the top shelf of coffee bar and on the floor. We sent Smith Lake Rental a message and told them we were leaving AFTER trying to locate the snake. We also sent a message through AirBnB as instructed in the listing. We received no response. None of my family felt safe in the property and we hurriedly packed and left. My son drove all the way back to Savannah, GA arriving at 3 am. When we finally spoke to someone who identified himself as "Benjamin", he not only implied that we were lying, but that it was decoration and we shouldn't have been bothered. He then apologized that it "bothered" us. We made coffee several times per day and it wasn't there, then it just appeared; but according to Benjamin and the home owner, it was part of their "decor" and they didn't feel that we should be in anyway disturbed by it although neither of them could tell us where their lovely snakeskin "decor" was located before it suddenly appeared on the coffee bar. Further, because according to them it was "just a rat snake skin", we were acting ridiculous. The final straw was when "Benjamin" told my husband "I am ASSUMING you're a grown man so you should understand this situation". Benjamin hung up on my husband TWICE after insulting him and our family (called all of us ridiculous and overdramatic for leaving early). I'm unsure how Smith Lake Rentals stays in business if their agents treat the guests in this manner. Thank you Benjamin and homeowner of 100 CR 904 in Crane Hill, AL for your insulting statements and disingenuous "apology".

From the owner: Sign up for our newsletter for deals and new property postingsread more