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5.0 (1 review)
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Smith Lake Rentals and Sales

Smith Lake Rentals and Sales

1.0(2 reviews)
15.7 km

Worst rental experience we have ever had…read more We stayed at a property managed by Smith Lake Rentals with 16 people, including 9 children, and this was by far one of the most stressful and disappointing rental experiences we have ever had. During our stay, we experienced a close call, an almost electrical fire inside the home and had to call the fire department. This was terrifying, especially with nine children in the house. Unfortunately, the response from the management company made an already frightening situation even worse. Benjamin was extremely rude, unprofessional, and completely unhelpful. When our AC was not working, we actually called our own HVAC company because we had 16 people in the house and needed the issue addressed. Benjamin canceled the HVAC request, leaving us without AC from approximately 6 hours+. Because nothing was being done, we eventually contacted the property owners ourselves. We were then told to vacate the property immediately for contacting the property owners (who were actually friends of ours) despite some members of our group living six hours away. We were left scrambling to figure out what to do with nine children and an entire group of people. And the problems with the property went far beyond the electrical issue. * We found spiders in the sheets/bedding. * The porch was terribly maintained and appeared unsafe, with deteriorating areas and railings that were clearly in need of repair. * One of our children actually fell through a section of the railing while walking down toward the dock. Thankfully, he was okay, but this could have ended very differently. * None of the outdoor TVs worked. * There were no visible carbon monoxide detectors or fire alarms in the home, which is especially concerning considering we ultimately experienced an electrical fire. * The property had multiple maintenance and safety issues that should have been addressed before guests were allowed to stay there. What is most disappointing is not simply that things went wrong. Problems can happen with any rental property. It is the lack of urgency, professionalism, communication, and basic concern for guest safety that was so unacceptable. We had a large group with nine children, and instead of feeling like the management company was helping us through a serious situation, we felt like we were the problem and on our own To solve it. I would absolutely not recommend Smith Lake Rentals.

Rented a house at 100 CR 904 on Smith Lake for a family weekend and had a nice time until the last…read morenight. Our dog began barking in the living room and when we checked, there was a snakeskin on the coffee bar, the top shelf of coffee bar and on the floor. We sent Smith Lake Rental a message and told them we were leaving AFTER trying to locate the snake. We also sent a message through AirBnB as instructed in the listing. We received no response. None of my family felt safe in the property and we hurriedly packed and left. My son drove all the way back to Savannah, GA arriving at 3 am. When we finally spoke to someone who identified himself as "Benjamin", he not only implied that we were lying, but that it was decoration and we shouldn't have been bothered. He then apologized that it "bothered" us. We made coffee several times per day and it wasn't there, then it just appeared; but according to Benjamin and the home owner, it was part of their "decor" and they didn't feel that we should be in anyway disturbed by it although neither of them could tell us where their lovely snakeskin "decor" was located before it suddenly appeared on the coffee bar. Further, because according to them it was "just a rat snake skin", we were acting ridiculous. The final straw was when "Benjamin" told my husband "I am ASSUMING you're a grown man so you should understand this situation". Benjamin hung up on my husband TWICE after insulting him and our family (called all of us ridiculous and overdramatic for leaving early). I'm unsure how Smith Lake Rentals stays in business if their agents treat the guests in this manner. Thank you Benjamin and homeowner of 100 CR 904 in Crane Hill, AL for your insulting statements and disingenuous "apology".

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Sleek Stays - vacationrentalagents - Updated October 2026

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