The best contractor experience I've had in 23 years of restoring a 101-year-old house…read more
I honestly don't know where to begin, except to say that I wish Major League Roofing were general contractors, because they are the first company I have worked with in 23 years of restoring my 101-year-old house that I would immediately ask back to do another project.
From the very beginning, Serafin was responsive, communicative, knowledgeable, and incredibly easy to work with. He answered every question, explained things without making me feel like I should already know the answer, and kept me informed throughout the entire process. I always knew what was happening, what was coming next, and who was responsible for what.
And perhaps the greatest compliment I can give is that very little went wrong--which, on a major project on a 101-year-old house, is no small thing. But there were a few moments when something needed attention, and that is where I really saw the quality of the company. Every snag was met with responsibility rather than defensiveness, and with swift, practical remediation. I never felt like I had to chase anyone down or argue to have something addressed. Serafin simply listened, figured it out, and took care of it.
The roof itself is beautiful. We went with a Viejo blended tile, which gives the new roof variation and character rather than making it look like a brand-new, uniform roof was dropped onto a century-old house. Serafin was incredibly patient as I worked through those aesthetic decisions, and the finished result is exactly what I hoped for.
The project also included new gutters and downspouts, which turned out to be a bigger improvement than I expected. I now have a properly functioning drainage system, with water directed either into my rain barrels or safely away from the house. And when I had a last-minute realization that I wanted black rather than white downspouts, the change was handled without drama.
But what really sets Major League Roofing apart is the communication and follow-through. Serafin was on site for the critical parts of the project, coordinated the inspections, kept me updated about what was happening, and continued checking in even after the roof was complete. He even arranged for screens to be added to my scuppers after I mentioned them and offered to personally come back in a year to clean the gutters.
That level of care is rare.
I had five roofing companies come out before choosing Major League Roofing. Only three actually followed through with estimates, and after comparing the companies, I felt confident choosing Serafin. Now that the project is complete, I can honestly say I made the right decision.
I started this project with a lot of anxiety because my house has so much history and so many layers of work behind it. I knew I was entrusting someone with much more than simply replacing a roof. Serafin understood that.
The roof passed final inspection, the finished work is beautiful, and I am genuinely happy with the entire experience.
After 23 years of working on this house, I can say without hesitation that Major League Roofing is the first contractor I would happily invite back to work on my home.
If you are considering a new roof, especially on an older or complicated house, I cannot recommend Serafin and his team highly enough.