So here is the down low, I am a first time home owner but I am not a handy woman, so when my a/c…read morewasn't working right I had no clue what to do. I didn't even know where the filter was. I called around to a couple places and was met with businesses who made me feel like an inconvenience for asking questions or ones who wanted to charge me an extra $40 for them having to use a ladder. There was also a place with an F rating with the BBB. Least to say I was definitely not feeling comfortable with what I was finding. Then I got this advertisement in the mail for BTU Comfort Solutions. They were offering a cleaning or diagnostic service for $69 so I decided to give them a call and see if they were going to try and bamboozle me as well. I spoke with Ann who was immediately pleasant and friendly, she did not try and rush me off the phone, instead she patiently explained the services they offer, answered all of my questions, and even told me she'd have one of the service techs explain everything in detail to me since I confessed I was pretty ignorant about the a/c. Something else that was great? Their price was their price. They weren't going to charge me $95 for 30 minutes then $90 an hour after that like some other companies. There were no extra costs unless I needed products like more coolant (freon). They also had evening hours (5-7pm) and had a spot open for the very next day! Day of there was an issue with my appointment time being delayed due to a longer work time at the appointment before mine and a lack of communication between the tech, the office, and me. So I was a bit frustrated in being hot, sweaty, and not knowing what was going on. I got a hold of Peter, the owner, and he sincerely apologized and explained what had happened. This was a fluke and did not represent how they normally do their business. Christian, the tech, finally showed up and did a thorough job of checking out my a/c unit, showing me where the filter was, and explaining everything that he was doing. Turns out my circuit breaker was not switched on and that was the problem. (I know, I know, I feel silly, but in my defense how was I supposed to know the previous homeowners turned it off? I know, still not a good excuse...). Ann called me the next morning to further apologize and to offer me a comp towards a service if I still wanted one. I declined since everything worked out in the end and my a/c was just fine. I even told her that because of how they handled things I would be using their company again in the fall for a yearly check-up of my furnace. Mistakes happen, what was important to me was that BTU seemed to be genuine from the start. They recognized their error, they still had their tech check out my a/c unit even though it was getting pretty late, they sincerely apologized, they didn't charge me, staff was educated on the importance of communicating, and they even offered a comp towards a future service! Good job BTU! You're alright in my book.

BTU came out on a Sunday and fixed my leaking A/C unit for a very reasonable price. Pete was great…read moretoo! He was courteous, efficient, and offered some helpful tips for maintaining my furnace better. I was so impressed by their service that I enrolled in their maintenance program, which also seems like a good deal. Great customer service at a great price! Highly recommend BTU Comfort Solutions.

My ac and furnace were both 22 years old and on their last legs in the house I just bought and…read morewe're just over excessively pulling energy and gas to work and was very expensive and inefficient. Yuriy and Paul came out and swapped out both units professionally and installed high efficiency units in my home. immediately felt the new level of comfort and reduced energy costs. did it all in one day!

Guys who came out were nice but didn't seem as knowledgeable or as big as other companies that came…read moreout for a quote. And we needed a big job done, furnace and A/C replacement. So we went with a bigger company.

Robert and Crew were professional, prompt and efficient. He quoted me a price and did not attempt…read moreto up sell me anything I didn't need. I explained my issues and Robert gave me suggestions on how to resolve. Amazing service! I highly recommend.

AC went down on Saturday. Initially Caraballo had me scheduled for repairs on Wednesday but were…read moreable to get me up and running today (Monday). Technician Joseph was here exactly on time and did an excellent job from start to finish. Dependable, professional work at a fair and honest price. The best HVAC company you will ever do business with.

best ever hvac service, fast and reliable and honestly priced! They fixed my air conditioner very…read morequickly

Richard is an awesome heating cooling guy hes straight forward and doesnt try to perform work that…read moredoesnt need done . He installed a bath exhaust in my bathroom and vented out roof works great . He cleaned up before leaving and is very prompt he will tex you 10 to 30 mins before arriving . Hes a stand up guy a vetern as well Kudos Richard!

Eric Jon And Brian did a Great job installing our furnace and ac on Saturday. They are very…read moreknowledgeable and courteous. I would highly recommend Eric to everyone!!! Thank you again fir a outstanding job!!

It started when Eric sub out my furnace and a/c replacement job without my knowledge. The work was…read moreOK except for the overflow tank was installed touching the water tank which was causing a hum almost every time we use the water. I had to hire someone to find out the cause of the hum. They installed a pressure reducing valve and a faucet in the utility room I had leaks in both. You should not have to repair work if done correctly. I am having the overflow tank problem fixed at my expense. I would never use this company or Eric and his son again.

Technicians were amazing and service was very reasonable! Baz has always taken care of me over the…read moreyears!

So grateful for the referral . They came right away to…read moreinspect my AC unit and repaired on the spot . Jamille (friendly) on the phone, answers/gets back to you FAST . My tech was Matt and he was awesome, very professional and knew what he was doing . 5 Star service--Two thumbs up . The price was reasonable.

Hugh came out and quoted a job for me and got it scheduled as soon as he could once all parts had…read morearrived. His crew showed up did the install, cleaned up everything, were polite and informative. Even the secretary was helpful and kind! I was so impressed with their work. Getting good workers these days in the trades is not easy but his crew did awesome. We have had no problems with our new unit (it's been 5 months now) and couldn't be happier with the results! Thank you Shagovac Heating and Cooling for the quick service, painless install, and quality product! Highly recommend!

I had them replace my decades old Trane furnace and AC with a new Carrier system. They did an…read moreexcellent install. New equipment works great and all their work was top notch and professionally done. HVAC is not rocket science but a correct install ( vacuum lines , purge and braze then charge ) is VERY important for a good running system with longevity. Cut corners or do a half arsed install and even the best equipment will fail. You are paying for something that you want to last for decades and it needs to be done right no matter who is doing it.