I have seen this store 100s of times in Birmingham city centre, never been inside until today. I am looking for some clothing for a wedding and thought I'd give them a go.
I was looking at men's suits in the size 34 which is what I usually wear. I did not approach or ask for help from anyone.
A sales assistant advised me that "you're not a 34, you should try a 36". Fine. You're entitled to an opinion.
I told him I am a 34, and that is what I usually wear and so proceeded to try some of the suit jackets on. They have a decent selection.
Same sales associate seemed to be lurking around and came up to me to tell me 34 is too tight and will not fit and I should try the next size up.
I did not ask for anybody's opinion. 34 is just the right size on me, a little snug, but that does not matter to me. I know what my own size is. It was not too tight, and if he thought it was, fine, but I did not ask for his advice.
Either way, the customer is always right. Even if you think it looks ridiculous, you keep it to yourself and sell it to the customer because let's face it: they have the cash to spend.
I went upstairs to see their single jackets on sale. The colleague upstairs was great - really helpful, explained everything about alterations and sizing and hiring, and totally understood that if I want to try a 34 and it fits better, that is what I should go for.
The first guy wasn't totally rude, but it was uncalled for and I doubt I will go back in a hurry.
Clothing selection was vast, but they don't mix and match sizes which is annoying if your legs are one size and your chest is another. All staff are sharply dressed and the store is nice and clean.
Apart from the one sales associate, it was alright. read more