This company is a complete joke, it's no wonder they have a D rating with the Better Business Bureau! They have terrible communication and customer service. They were extremely hard to get ahold of and whenever I would get to talk with someone, no one was on the same page. They would show up at different times then they specified. Sometimes they completely no-showed all together. They never communicated schedule changes. They hardly communicated at all. The install crew had no clue where the fence was supposed to be set, had no instruction from the man who did the estimate. We gave them a general idea and they proceeded to measure with a string attached to a Gatorade bottle. They rushed the install and put the entire fence up in just over 4 hours. Sounds like a good deal but because they rushed it and gave the post no time to cure, they were loose and some could be lifted straight out of the ground. There were several gaps and spots where our dogs could escape from the fence. Which is the whole point of having a fence, to keep pets and children inside the yard! We went a week with no gates and it took 3 phone calls to get an answer on when we should expect them. 3 pm on a Friday I was told by Ruben they were getting installed that day. 20 minutes later I get a call from Rowdy saying how gates are custom made and take about a week and he'd been in touch the following week. I informed him that Ruben had just told me they were done and coming to install that day and he himself was surprised and confused. Well jokes on me because by 7pm no one had shown up. Apparently Eric, the man who was supposed to come install the gates, ran into some issues and would come the next morning, Saturday. Which is not a big deal, stuff happens, but I would not have know what was going on had I not contacted Ruben again just after 7:00 pm asking what was going on. Again, terrible customer service. Of the 3 gates we had installed, one was missing the post caps which allowed rain water to get inside the gate, one had a large gap at the bottom that we could put our entire foot under, therefore allowing our Yorkies to escape, and 2 of the gates didn't fit properly in the opening, leaving large gaps and latches that didn't close properly. The fence was installed 9/10/21. Gates installed 9/17/21. It took 2 weeks to get someone to show up to look at the issues with the fence 9/29/21. On that day Rowdy saw for himself the issues with the fence. He said the fence should have never been installed all in one day let alone in 4 hours. He said the entire fence would be removed, new materials ordered and we would "start from scratch". Another week went by and I had heard nothing. I reached out on 10/7/21 trying to get an update and was told they'd be coming the next day. No one ever showed up. I called questioning why no one came and was told, oh no, NEXT Friday they will be coming. Then to my surprise they show up at 6:00 pm the following Thursday. But they didn't do what we were told. They didn't remove the fence and start over. They simply dug around some, not all, post and added concrete. It had rained the night before and all day and the backyard was completely muddy. I had concerns on how the concrete could possible set properly in muddy ground and the fact that they didn't do what they said they were going to do so I sent an email to the estimator Rowdy and owner Adam Slagle expressing my concerns and dissatisfaction with their lack of communication. I got zero response. A few days later some new gates were dropped off. Just left leaning against the fence. I had no idea they were coming or when they'd be switched out. Few more days go by and someone showed up early one morning and switched the gates out. Not once when people from Slagle Fence showed up did they knock on our door to let us know they were here or what they were doing. They just did whatever they wanted, whenever they wanted with no concern with keeping us in the loop. A few days after the "new" gates were put in, 10/20/21, I got an email reminding me to pay the balance. Didn't ask if we were satisfied with the "repairs" or if we had any other issues/concerns. On 11/5/21 I got a phone call from Ruben at 11:22 am. I missed the call but he left a voicemail asking if we still had issues with the fence and if not, could I please pay the bill. Before I even had a chance to call him back, Adam Slagle fraudulently charged my card at 11:34 am. I don't even know how he got my card information and he certainly did not have my permission considering the work was not approved or complete. So in short, if you're looking for a company with piss poor communication, no regard for customer satisfaction, poor workmanship and who will steal your money when the work is not complete, Slagle Fence is the company for you. Learn from my mistakes and avoid this company at all cost! read more