Had an appointment with the leasing agent Leila today. She was very friendly, courteous and very…read moreaccommodating. She was able to answer all our questions and she showed us the 3 floor plans for us to make an informed decision. Customer service is 100%. We toured another apartment in the La Frontera area and this by far exceeds our expectations with Leila and the housing. Thanks Leila!

The worst place I've ever called my home. Nothing is good about it. Leasing staff are…read moreunprofessional, garbage smell would make ur life miserable.

DO NOT MOVE HERE I lived here for about a year loved it. i was happy here...... but on April 29th…read morea week before my lease was up (lease ended may 09) my garage was emptied out poof my belongings were gone thrown away luckily we did get some stuff back but i lost some expensive vintage lamps.. I was mad but didn't blew it out of proportion cuz you know we are all humans mistakes happen. so I grab my stuff and turned in the keys on April 30th hoping that would be the end of it but nope i get a bill for the May 1st- 9th i called and explain that im not paying that since THEY breached the contract when i was wrong fully evicted from my garage... since then all all i get is silence and repeated emails to pay the remaining balance. i was hoping this was settled the day i turned in the keys but no so I have no choice but lawyer up and take this to court

Ashley and co are great! Never had any problems with getting anything fixed or worked on. Ashley…read morealways took care of everything worry free!

I've lived here for almost 4 years with my son. It's a good place to live. It's less than 5 minutes…read moreto the HEB, about a 10 minute drive to the schools, Stone Hill Town Center, and I-35. The apartments are in the Pflugerville ISD. Buses come to the management office to pick up the kids of all grades. It's also a safe place for kids to play after school. Usually every Friday, management has cupcakes, or some type of treat for the kids after school. Management also does holiday events and get togethers year round for tenants. Pets are allowed, and asked to pick up their dog's poop. As with any apartment, usually the hardest part is learning to deal with your neighbors, and to be courteous. Oh, also everyone has their own carport, which can park two cars. And additional parking on the street.

MAINTENANCE HAS GROWN! Embarrassing story... my daughter and I hair had clogged the tub after being…read morehere for 6 months now haha. As soon as I put in a request for maintenance, they are here within 24-48 hours. They are the sweet men and I never feel unsafe when they come. I have had to them about 2-3 times within a week and they fix it when they are here. The rentcafe app we use to put in the work orders is friendly and easy. I usually add photos and be very detailed so when they come, they know what tools they need and how to fix it. If I don't buy a home by next year, i'll definitely be renewing my lease. thank this team and all their hard work it will never go unnoticed while i'm around!

The location was nice, and the community was quiet. However, our experience with management was…read morevery disappointing. Discounts and move-in specials were not always honored until we provided proof of what had originally been offered. Management also did not respond to our emails unless we repeatedly called the office. Only a small portion of our security deposit was returned. We acknowledged the limited damage we caused and understood that we would not receive the entire deposit back. However, we had dated photographs showing exactly how we left the apartment. After identifying minor spots and wall stains, management charged us for painting the full apartment instead of touching up or repainting only the affected areas. There were rooms and walls that did not need to be repainted, and the evidence they provided did not justify charging us for a full-apartment paint job. For reference, the attached pictures show some of the "spots" management used to support the painting charge. Management emphasized that we were the first residents, but we lived there for approximately two years. An occupied apartment cannot reasonably be expected to remain in the condition of a never-occupied unit. The walls were thin, and the paint marked and stained very easily. Our supposedly brand-new apartment also had several construction issues. A window literally came out during our first week, and maintenance had to address multiple problems during our first month. I have photographs and communications documenting these issues. I contacted corporate about our unresolved concerns, but they did not answer my questions or provide meaningful assistance. I have lived in several apartments throughout the Austin area and have never had an experience like this. I would think twice before renting from another property managed by this company. After this experience, I looked up the management company and found that it also has a low rating. Based on the lack of communication and assistance we received, I understand why. I also noticed that management has dismissed some negative reviews as spam rather than directly addressing the concerns raised.

Joy and April, along with the entire leasing team, are incredibly professional, welcoming, and…read moregenuinely helpful. From the moment I walked in for a tour, Joy greeted me with a smile, offered me a drink, and took the time to thoroughly understand exactly what I was looking for in a home. I absolutely fell in love with the community. It has so much to offer, and you can tell the staff truly care about creating a great experience for both current and future residents. I honestly don't have a single negative thing to say. If you're reading some of the negative reviews, I encourage you to take them with a grain of salt. This is by far the best apartment community I've toured, and the outstanding staff made it even more memorable. Thank you all for such a wonderful experience. I look forward to joining your community! :)

Very well kept, close attention to detail for grounds, attentive maintenance crew, they are so…read morehelpful!

There is no compassion for the residents at all for one's that are have a hard time financially…read more Corporate doesn't care about the residents and if you tell them that they don't have any compassion. Al they say is I'm sorry you feel that way. They just care about money and not the families that are trying to keep a roof over their children heads. The manager and assistant manager actually cared about the residents. I do not recommend living here.

***Avoid Siena Round Rock - Pattern of Neglect, Manipulation, and Questionable Move-Out…read morePractices*** I lived at Siena Round Rock for 3 years. While the property looks nice at first glance, it's poorly maintained and managed by Kairoi Residential--a company that knows how to play the game: polite on the surface, evasive underneath. The front gate was broken for nearly a year. Deep, dangerous holes in the dog park went unfilled for over 6 months, despite repeated complaints from multiple tenants. The dumpster and dog waste bins routinely overflow, leaving the grounds littered with trash and feces. Phones often go unanswered. In person, staff promise to act--but rarely follow through unless you chase them. Management even sent emails offering entry into a gift card drawing in exchange for 5-star reviews. At move-out, many tenants report being charged for normal wear and tear, including repainting, deep cleaning, and tub refinishing. In my case, I was warned I could be charged for all of those--plus a flooring upgrade--due to a minor, invisible pet stain found beneath the carpet. These threats are framed as "standard" or "per lease," but it's clear that Kairoi stretches lease language to pass turnover costs onto departing tenants, while acting like they're doing you a favor by not charging more. If you question it, you're made to feel unreasonable--like you're the problem--when in reality, they're the ones overstepping tenant protections and abusing the process. When I brought up years of unresolved issues after being a consistent, on-time tenant, the response was a scripted apology and a vague promise to "look into it." That's the pattern: polite dismissal, no accountability. This property is a polished front with a predatory backend. Kairoi isn't here to support tenants--they're here to extract value.

I wish I could give this place zero stars. Living at Siena Round Rock has been nothing but stress…read moreand disappointment. The Problems: Terrible Management The manager clearly doesn't know how to do her job. Every time there's an issue, she either ignores it, blames someone else, or gives an attitude. Instead of helping residents, she makes things harder. The rest of the office staff isn't any better -- they're rude, unorganized, and never actually help with anything. It feels like no one in that office cares about the people who live here. Maintenance Takes Forever When something breaks, expect to wait weeks before anyone even shows up. The few times maintenance does come, they do a quick fix that doesn't last. You pay full rent for broken things and empty promises. Hidden Fees Everywhere The rent they advertise is NOT what you end up paying. Every month, there's a new charge for something random -- "amenities," "trash," "tech fee," whatever they decide to add that month. Total scam. Noisy and Poorly Built The walls are paper thin. You can hear neighbors talking, dogs barking, even their TVs. It's impossible to relax or sleep. Not Worth the Price The apartments look nice in photos, but the quality is cheap. For what they charge, you could live somewhere way better -- with staff who actually do their jobs. They Never Return Your Deposit I lived in a 1-bedroom and later in a 2-bedroom, and in both cases they kept my entire deposit. They made up random charges for "plumbing," "cleaning," and other fake fees that make no sense. No matter how clean you leave the apartment, they'll find a way to keep your money. Total scam. Endless Hidden Fees Every month there's a new charge -- "tech fee," "trash fee," "amenity fee," or something random. The rent you think you're paying is never what actually comes out of your account. Dirty Apartments I lived in a 1-bedroom and later in a 2-bedroom, and both were disgustingly dirty when I moved in. I couldn't believe how filthy they were -- I even called to complain because it was that bad, and the person I spoke to never called me back. They clearly don't inspect or clean the units properly before giving them to new tenants. Don't waste your money here. The management team is unprofessional, the office staff never helps, and the whole place feels mismanaged and overpriced. The manager takes hours to come back for lunch and the other 2 girls don't know anything but they always wasting their time on their phones or taking pictures

Justin did a great job making sure I felt comfortable with the apartment complex. Robyn has helped…read moreme multiple times. Moe has helped also. Thank you team.

We worked with Justin and he was super patient and kind. He answered every question we had…read more Overall, super friendly staff!

I had the distinct pleasure of leasing a condo on South Lamar with these guys as the property…read moremanagers. As a veteran I was pleased to find out that they were Veterans as well. (you probably won't understand how important that bond is unless you've served) They were ALWAYS polite and fixed several things around the house with very little delay. I would absolutely recommend these guys to everyone! It is important to have family values and respect and this is one of the few businesses that truly brings those values to work everyday. I just want to say thank you Mike and Kathy and God bless.

If you are looking for rental living that rivals jail, look no further than WATERHOUSE REALTY in…read moreHutto (with properties in other locations). The process for getting the lease was grueling. My apartment locator was even shocked at the amount of info they were requiring. And to top it all off I'm paying $1500 a month for this (because I was in a pinch when I moved in. I had a job that started very quickly after being hired)! They demanded to see all of my utility bills-- as proof that I turned the lights on, and renters insurance proof of purchase after I moved in. In all my years I have never seen anything like that. The property manager/realtor/owners rule with an IRON FIST 24/7, and compassion after a family member dies is not rendered so don't ask. There is a 3 day rental payment due policy and if it is late as in 3rd of the month (yes!) at 11:59AM (I am not kidding!): FINE!! I have racked up HUNDREDS of dollars within a matter of days by simply being late a few hours. THEY WILL START THE EVICTION PROCESS THAT DAY AND TELL YOU YOU HAVE 3 DAYS TO VACATE THE PROPERTY by taping a white envelope to the front door window! "My in-law died, may a have a little more time?" "Yes. (pause) Time's up!" They come into the property once a month to "change the filters" aka spy on you (the owner admitted this much to me) even if you haven't used the A/C or heating unit. You are given unreasonable deadlines for a laundry list of possible violations including a fee for having to come out and fix things on the property. If you don't change your smoke detector battery: FINE!! If they have to fix anything in there you are subject to a fee for repair whether you broke it or not. "Did you read the lease? It's in there..." They REALLY LOVE the lease. Like, in an unhealthy way. You have to do what the manager says when they say and don't talk back or FINE! They follow up within the predetermined unreasonable time, just like a warden and if it doesn't meet their white glove standards: FINE!! I have never been so happy to move out of a home in my life! I can't wait to pack up my stuff in less than a year's time and get the hell outta there and out from under their nazi-like rule. Stay away from a property managed by Waterhouse Realty. You will never feel at home... I think there may be a fine for that.